The stay and conviences were great. Rooms were great. For us it would have been great to know that the hotel is cashless and that was an inconvenience after a long trip. We had to go look for an atm to deposit our payment
This property has been undergoing renovation for quite some time without end. In our recent stay we were moved 3 times in a week due to construction and lack of hot water. The new room on the 3rd occasion was really nice however no point having a fancy bath if canât use it. Leaking kettles, loose taps, never seem to know how many persons are on the room to ensure enough towels or drinking water and always have to chase for service rather than receive. Speaking to the lady staying on same floor as we did said she has been complaining for 6 weeks.We were patrons having come back for the 3rd time in this year, however it will now be the last. Lovely front desk staff however the overall management requires significant improvement.
First night found lamps and safe not working. Next morning woken up by construction directly above at 07:10, complained and apologized and informed wasnât supposed to start before 08:00. Next morning same thing at 07:14, so were moved. New room woken up by noises in pipes and found our bathroom, bath and shower full of sewerage coming out. Moved again. Next morning banging again directly above us at 07:08?? We normally like to stay at Anew , however this was a terrible experience and moved 3 times in one week. Really thought management would have offered a reduction in rates or some form of refund but not to be, very disappointing and not the normal standard of South African hotel management.
Friendly staff. Mid-tier hotel. Good breakfast and facilities. Good open areas and outside areas (no smell). Near a large shopping centre (within safe walking distance). Join hotel rewards for the best rate.