8/10 Very good
25 Jul 2022
Amazing Property, Staff - but could do a little be
stayed from 22 - 24 July as a staycation taking the Club Access room.
The Amazing Staff:
Jessica, Shanu and Saurav at Club Lounge were superb.
Qattan at Levant & Nar was super helpful and courteous.
Room:
Great size - nicely decorated overlooking the sea.
Kids & Teens Club:
Absolutely amazing!
Ambiance:
Very family and child friendly.
Breakfast & Club House food:
The breakfast came with a lot of options at Saffar, enjoyed it. Club house high tea was excellent, the cocktails were all right.
The negatives:
1. I was double charged - I paid the hotel website and then my card was fully charged at the property at 2 am in the night. Luckily saw the sms and took an inconvenient 10 mins to resolve it. On that note - the amount held on my card for security deposit is still pending to be returned and I do hope that resolves without me having to follow up.
2. Room service: Took longer than desired. Twice we requested for milk for our little daughter that literally did not come.
3. Sha Sha: Nicely designed restaurant pool bar. It took them over 35 minutes to get me a salad to the point I cancelled it, as my family had finished and jumped in the pool already. Unacceptable.
Summary: its a great hotel, the staff is pleasant and very hospitable. There are a few service challenges as narrated above which I sincerely hope they improve on as had those episodes not happened, this review would have been a 5 out of 5.
Ali Iqtedar, 2-night family trip
Verified Hotels.com guest review
