No one was available when I arrived at the property. I had three phone numbers and received messages saying they were 'busy with other clients'...but be aware, that one is onsite until 3pm check-in and I just got VM (saying they were busy with other guests - ?) on all 3 numbers I had. After nearly giving up 30 minutes later, finally got a callback, and someone came to let me, and the 4 other guests who also wanted to check-in, or at least drop bags. But they had major wifi problems and I was unable to conduct work, and the TV wifi never operated the entire stay. Wifi was intermittent after it was supposed rebooted. (I ended up working from a coffee shop.) The air conditioning is loud, so it was a lifesaver that I travel with underwater earplugs, or I would never have been able to sleep with the AC on, which of course in Palm Springs is essential.