The 10 rooms of the Chic Hotel are nestled into the exclusive cliff tops in Firostefani, a short distance walk to the restaurants and bars of the main town Fira and the bus station from which you can travel around the island. The hotel staff are friendly and breakfast tasty.
The main issue with our stay was our room... "A Junior Suite with Caldera View and Indoor Whirlpool". Our room (room 9) was not a traditional suite as it was only a bedroom and a bathroom. It had no windows (only a small window in the door which we had to keep covered by the blind in order to have any privacy) and no private outdoor space. The 'caldera view' was only visible from the small shared areas around the hotel. The room was minimally decorated with no wardrobe (only a hanging rail in the bathroom) and one drawer. But the worst thing was the huge open whirlpool which took up half the bathroom (and a quarter of the entire suite space), had no lid, left the whole suite smelling of a health club and was kept hot so left the whole room steamy and humid. The only mirror was in the bathroom so was mostly steamed up.
We did not feel that our suite met any of our expectations (for space, basic amenities, luxury feel, privacy or caldera view) and informed the staff soon after arriving. They kept saying how much they wanted to help but were powerless to do anything. In the end we had to have the whirlpool switched off in order to be able to stay in the hotel (which would not refund us so we could move). :(