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Shangri-La Mactan, Cebu

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2 outdoor pools
Private beach, white sand, free beach cabanas, sun loungers
Private beach, white sand, free beach cabanas, sun loungers
Private beach, white sand, free beach cabanas, sun loungers
2 outdoor pools

Overview of Shangri-La Mactan, Cebu

Shangri-La Mactan, Cebu

5.0 star property
Lapu-Lapu beachfront resort with 5 restaurants and spa

9.0/10 Superb

1,001 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
Punta Engano Road, Lapu-Lapu, Cebu, 6015
Main amenities
  • Daily housekeeping
  • On a private beach
  • 5 restaurants and 3 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • Health club
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Free beach cabanas
  • Beach umbrellas
Feel at home
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (surcharge)
  • Private bathroom
  • Television

Room options

About this area

What's nearby

  • On a private beach
  • SM City Cebu - 42 min drive
  • SM Seaside City Cebu - 52 min drive

Getting around

  • Mactan - Cebu Intl. Airport (CEB) - 26 min drive
  • Shopping center shuttle (surcharge)

Restaurants

  • Hola España - 3 min walk
  • Acqua - 4 min walk
  • Giuseppe Pizzeria and Sicilian Roast - 5 min walk
  • Fiesta Bay Seafood Restaurant - 7 min walk
  • Cowrie Cove - 8 min walk

About this property

Shangri-La Mactan, Cebu

Shangri-La Mactan, Cebu offers a private beach where you can enjoy free cabanas, beach umbrellas, and sun loungers, plus you'll have access to onsite scuba diving, snorkeling, and sailing. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in Thai massages, body wraps, and facials. Dining choices include 5 restaurants and the 3 bars/lounges are great places to grab a cold drink. A poolside bar, a health club, and a fitness center are other highlights at this luxurious resort. The helpful staff and family-friendly amenities get good marks from fellow travelers.

Languages

Chinese (Mandarin), English, Filipino, Japanese, Korean, Russian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows standard cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Follows industry cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 530 units

Arriving/Leaving

  • Check-in time starts at 2 PM
  • Express check-in/out available
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • All guests must provide the hotel with their planned arrival time and flight details.
  • Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
  • This is a designated quarantine property, however this property can still accept guests who are seeking non-quarantine accommodations. Guests seeking non-quarantine accommodations will have access to separated communal areas from quarantined guests, including a designated check-in lobby for non-quarantine guests.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Supervised childcare*
  • Children's club*

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Onsite self parking (fees apply)
  • Wheelchair-accessible parking on site

Offsite

  • Shopping center shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 5 restaurants
  • 3 bars/lounges
  • 2 coffee shops
  • Poolside bar
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children's club (surcharge)
  • Children's pool
  • Waterslide
  • Mini golf
  • Playground
  • Supervised childcare (surcharge)

What to do

  • On a private beach
  • Tennis
  • Fitness classes
  • Yoga classes
  • Volleyball
  • Mini golf
  • Kayaking
  • Sailing
  • Scuba diving
  • Snorkeling
  • Free use of nearby fitness center
  • Golfing nearby
  • Parasailing nearby

Working away

  • Business center
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • 2 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Spa tub
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Waterslide

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator

Languages

  • Chinese (Mandarin)
  • English
  • Filipino
  • Japanese
  • Korean
  • Russian

Room amenities

Be entertained

  • 42-inch LED TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Spa

CHI, The Spa has massage/treatment rooms and couples treatment room(s). Services include Thai massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Fees & policies

Refundable deposits

  • Deposit: PHP 5000.00 per night

Optional extras

  • Full breakfast is offered for an extra charge of PHP 1456 for adults and PHP 728 for children (approximately)
  • Shopping center shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge
  • Children's club access is available for an extra charge

Parking

  • Self parking is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La).

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

Policies

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests can rest easy knowing there's a smoke detector on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

Outside food is not permitted on the premises.
The listed child breakfast fee applies to guests age 11 and younger.

Also known as

Mactan Resort
Resort Mactan
Shangri-La's Mactan Resort Lapu-Lapu
Shangri-La's Mactan Lapu-Lapu
Shangri-la's Resort
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Hotel
Shangri Las Mactan Lapu
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri-La`s Mactan Resort And Spa
Shangri-La's Mactan Resort & Spa Cebu Island/Mactan Island
Shangri-La's Mactan Resort Lapu Lapu
Shangri-La's Mactan Lapu Lapu
Shangri La's Mactan Resort Spa
Shangri-La Mactan, Cebu Resort
Shangri La's Mactan Resort Spa
Shangri-La Mactan, Cebu Lapu-Lapu
Shangri-La Mactan, Cebu Resort Lapu-Lapu

Frequently asked questions

Does Shangri-La Mactan, Cebu offer free cancellation for a full refund?
Yes, Shangri-La Mactan, Cebu does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Shangri-La Mactan, Cebu?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Shangri-La Mactan, Cebu?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at Shangri-La Mactan, Cebu?
Sorry, pets aren't allowed.
Is parking offered on site at Shangri-La Mactan, Cebu?
Yes, there's self parking on site (charges apply).
What are the check-in and check-out times at Shangri-La Mactan, Cebu?
You can check in starting at 2 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
Is there an onsite casino at Shangri-La Mactan, Cebu?
No, this resort doesn't have a casino, but Waterfront Cebu City Casino (7.9 mi) is nearby.
What is there to do at Shangri-La Mactan, Cebu and nearby?
Have fun with onsite activities like kayaking, sailing, and rowing and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics, volleyball, and yoga. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 2 outdoor swimming pools. Shangri-La Mactan, Cebu also has 3 bars, a private beach, and a waterslide, as well as a sauna, a steam room, and an arcade.
Are there restaurants at or near Shangri-La Mactan, Cebu?
Yes, there are 5 onsite restaurants. Nearby restaurants include Hola España (3-min walk), Acqua (4-min walk), and Giuseppe Pizzeria and Sicilian Roast (5-min walk).
Does Shangri-La Mactan, Cebu have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Shangri-La Mactan, Cebu like?
Shangri-La Mactan, Cebu is a short 9-minute walk from Magellan Shrine and 3 minutes' walk from CHI, The Spa. Travelers love the resort's prime location.

Overall score and ratings

9.0

Superb

9.1/10

Cleanliness

9.1/10

Staff & service

8.8/10

Amenities

8.7/10

Property conditions & facilities

9.1/10

Eco-friendliness

6/10 Good

Yee Chai, 4-night family trip
Verified Hotels.com guest review

8/10 Very good

Anca, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

3-night trip
Verified Hotels.com guest review

6/10 Good

Daniel, 2-night business trip
Verified Hotels.com guest review

6/10 Good

Sorry Shang right la
Sorry Shang right la mactan Cebu but your accommodation and rooms are dated and needs a serious make over. You can’t keep resting on the laurels if your luxury reputation at this price. For the price one would expect much much better and would get much better elsewhere. Staff however great, location great and hotel dining mixed from very good to fair at best depending on where you dined.
david, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

melissa, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Highly recommended for family holiday
Found the room I was given was not satisfactory and Avegale at the front desk was lovely enough to change it for us. The service at all levels, from restaurant, poolside, housekeeping etc are all 6 stars. It’s a credit to the Philippine attitude for customer relations. Highly recommended! Parents are happy, kids were happy, the food was good. We couldn’t have asked for more
Christina, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Olena, 7-night family trip
Verified Hotels.com guest review

8/10 Very good

Our room needs to be renovated even the outlet to use for charging our phones were too loose. Bathroom needs to be change the shower could be separated from the bathtub cause my companions were seniors having hard time to get into the shower bathtub csn no longer raise our legs to get in as for me too im a bigger person
Rolfe Franklin, 1-night family trip
Verified Hotels.com guest review

6/10 Good

great view. good amenities. some area for pool are age limit like only for age 5 to 12, or 3 to 11years old, even supervised with an adult or parents. slides for pool has age limit 5 to 12year old which was a disappointing. Some staff are lazy in breakfast dinning, would hate to grab a glass of water while been seen doing it for other costumers We felt unwelcome/discriminated. Pool waters are hot specially on very hot days. bathroom water has same temperature, pretty hot. overall it was a good stay.
Hanole, 1-night family trip
Verified Expedia guest review