The Front Desk staff were simply amazing. When they heard my luggage was lost/delayed, they immediately took me under their wing to help me out as if I was their family member.
Front Desk Manager, Laura, personally called the local FinnAir rep at least 20 times since no one was answering. Laura also lent me a Raddisson staff winter coat which was clean, cozy and a Godsend.
Mariana, who checked me on that dark, rainy night was kindness through and through. She made me feel so welcomed.
The other front desk female employee (long straight dark hair) …sorry about lack of name… was gracious in giving me info of what was nearby.
Finally, another front desk female employee who likes second-hand shops just as much as I do gave me great info on nearby, walkable charity shops so I could purchase an extra sweater or two until my suitcase showed up (a few days later). Thanku so much for your warm hospitality! Susie & Mitchel from Hawaii. 🙏😀