10/10 Exceptional
9 Nov 2024
Amazing location with snorkeling off the beach
We had a great time at Chogogo and absolutely loved being able to snorkel right off the property. Honestly, that's the best part of the property! The rooms are super modern and clean. The local staff in the restaurant and bar are super friendly.
I've just booked a return trip for two months from now. One disappointment was that when I asked about whether a returning guest discount or code was available, I was told that the hotel offers a 10% discount (promotional code) for guests visiting in 3 months' time. I explained I wanted to return in 2 months' time! The reservations manager at the front desk told me, "Sorry. the discount is only available to guests booking 3 months out." That seems odd! I booked another visit to Chogogo but was disappointed there was absolutely no consideration for an enthusiastic, returning guest. My only other concerns are that the Resort providers no water as a 'welcome' and only 2 Nespresso pods during a 7 night stay! We were also told there would be housekeeping every three days, but during our Saturday to Saturday stay housekeeping cleaned our two-room apartment once. Last, we were initially in 8101 and 8102 on the ground floor. These rooms were sold as "ocean view" but had a view of lush landscaping. We asked to move to a true sea view apartment and the staff moved us to 4101 and 4102. I was very grateful that we were able to move to nicer rooms on our second full day.
Melanie
Melanie, 7-night trip with friends
Verified Hotels.com guest review
