Our stay at this hotel was disappointing, to say the least. On the first night, we discovered that our heat was broken and the toilet wouldn’t flush.
With no immediate assistance available, we had to manually pull the broken chain in the tank every time we used it. The front desk offered no urgency or concern.
After speaking with three different people about a room change, we were told to return from our day by 6 PM or they wouldn't move us.
When we got back, we were told the original issues had been resolved, but we opted to move to a new room anyway. Thankfully, the new room was in working order and offered slightly better amenities.
Housekeeping is supposedly scheduled every other day and we had to ask to make sure it would get done.
Overall, the lack of care and the steep holiday pricing made this experience feel like a rip-off. This was far below the standard I’d expect for the price we paid, and I would not recommend this hotel to others.