Dreams Jade Resort & Spa - All Inclusive

4.5 star property
Luxury beachfront property with spa, near Puerto Morelos Town Square

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Photo gallery for Dreams Jade Resort & Spa - All Inclusive

Exterior
3 outdoor pools, a heated pool, open 7:00 AM to 7:00 PM, pool umbrellas
Preferred Club Governor Suite | Living room
Preferred Club Suite Ocean Front Double
Outdoor wedding area
VIP Access

Reviews

8.4 out of 10
Very good
Relax at the luxurious Dreams Jade Resort & Spa - All Inclusive, surrounded by ocean views and a private beach. Enjoy breakfast, lunch, and dinner at one of seven restaurants with the kids or indulge in a spa day with hydrotherapy and massages. Guests rave about the helpful staff.

Popular amenities

  • Pet-friendly
  • Bar
  • Parking available

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • 7 restaurants and 3 bars/lounges
  • 2 swim-up bars
  • Full-service spa
  • 3 outdoor pools
  • Nightclub
  • 2 outdoor tennis courts
  • Fitness center
  • Beach sun loungers
  • Children's pool
  • Hot tub

Feel at home (6)

  • Supervised childcare (surcharge)
  • Children's pool
  • Playground on site
  • Terrace
  • Daily housekeeping
  • Laundry facilities
The current price is CA $524
CA $524 total
includes taxes & fees
Apr 27 - Apr 28

Room options

Available filters for rooms
Showing 14 of 14 rooms

Junior Suite Double

Highlights

Balcony or patio
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 65 sq m
  • Sleeps 4
  • 2 Double Beds

Preferred Club Suite Ocean Front King

Highlights

Balcony or patio
Air conditioning
Club Lounge
Free minibar items
LCD TV
Pillow menu
Ceiling fan
Blackout drapes/curtains
  • 71 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Preferred Club Suite Ocean View King

Highlights

Balcony or patio
Air conditioning
Club Lounge
Free minibar items
LCD TV
Pillow menu
Ceiling fan
Blackout drapes/curtains
  • 71 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Junior Suite Ocean Front Double

Highlights

Balcony or patio
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 65 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Preferred Club Suite Ocean View Double

Highlights

Balcony or patio
Air conditioning
Club Lounge
Free minibar items
LCD TV
Pillow menu
Ceiling fan
Blackout drapes/curtains
  • 71 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Junior Suite Ocean Front King

Highlights

Balcony or patio
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 65 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Junior Suite Ocean View Double

Highlights

Balcony or patio
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 65 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Junior Suite King

Highlights

Balcony or patio
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

Family Room

Highlights

Balcony or patio
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Blackout drapes/curtains
2 bathrooms
Jetted bathtub
  • 130 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Junior Suite Ocean View King

Highlights

Balcony or patio
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 65 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Preferred Club Governor Suite

Highlights

Balcony or patio
Separate dining area
Air conditioning
Club Lounge
Free minibar items
LCD TV
Pillow menu
Ceiling fan
  • 101 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Preferred Club Suite Ocean Front Double

Highlights

Balcony or patio
Air conditioning
Club Lounge
Free minibar items
LCD TV
Pillow menu
Ceiling fan
Blackout drapes/curtains
  • 71 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Junior Suite Tropical View King

Highlights

Balcony or patio
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite Tropical View Double

Highlights

Balcony or patio
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 65 sq m
  • Sleeps 4
  • 2 Double Beds
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About the area

Map
Unidad 26, Mz 20 Lote 1-1 SM 3, Puerto Morelos, QROO, 77580

What's nearby

  • Puerto Morelos Town Square - 6 min drive - 4.4 km
  • Ojo de Agua Beach - 6 min drive - 4.5 km
  • Puerto Morelos Artists’ Cooperative - 7 min drive - 4.6 km
  • Sanctuary of Hope and Time Capsule - 10 min drive - 7.3 km
  • Puerto Morelos Beach - 11 min drive - 5.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 29 min drive
  • Tulum Intl. Airport (TQO) - 130 min drive
  • Cozumel Intl. Airport (CZM) - 22.2 miles/35.8 km

Restaurants

  • ‪Ile de France - ‬11 min walk
  • ‪Arrecife Restaurant - ‬8 min walk
  • ‪La Alhambra - ‬8 min walk
  • ‪Trattoria D'Gulio - ‬10 min walk
  • ‪Zan-Za Bar - ‬11 min walk

About this property

Dreams Jade Resort & Spa - All Inclusive

Putting you within a 10-minute drive of Puerto Morelos Town Square, Dreams Jade Resort & Spa - All Inclusive offers a private beach where you can enjoy volleyball, beachside drinks, and sun loungers. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and facials. Carnival Buffet, one of 7 restaurants, offers a beachfront location and serves breakfast, lunch, and dinner. Other highlights at this luxurious property include 2 swim-up bars, a nightclub, and a poolside bar. Fellow travelers love the helpful staff and beach location.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Rowing/canoeing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball

Lessons/classes/games

Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 550 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Express check-in available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Guests traveling with a pet must present their pet's current vaccination record at check-in.
    • Guests traveling with a service animal must contact the property prior to arrival.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
    • Supervised childcare*
DONE

Pets

    • Pets allowed (dogs only, 1 total, up to 22 lbs per pet)*
    • Specific rooms only, restrictions apply*
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
LOCAL_PARKING

Parking

    • Onsite parking limited
    • Height restrictions apply for onsite parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast
  • 7 restaurants
  • 3 bars/lounges
  • 2 swim-up bars
  • Beach bar
  • Poolside bar
  • Coffee shop
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children's pool
  • Mini golf
  • Playground
  • Supervised childcare (surcharge)
  • Children's menu

What to do

  • On a private beach
  • Tennis
  • Yoga classes
  • Beach volleyball
  • Basketball
  • Archery
  • Mini golf
  • Kayaking
  • Sailing
  • Personal watercraft (motorized)
  • Surfing/body boarding
  • Shopping
  • Pool table
  • Bicycle tour information
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby

Working away

  • Business center
  • Meeting room
  • Coworking spaces
  • Conference center (10710 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Bicycle rentals
  • Beach sun loungers
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 9 buildings/towers
  • Built in 2008
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Fitness center
  • 3 outdoor pools
  • Heated pool
  • Arcade/game room
  • Bicycle parking
  • Full-service spa
  • Nightclub
  • Hot tub
  • 2 outdoor tennis courts
  • Massage/treatment rooms
  • Vegan dining options
  • Vegetarian dining options
  • Annual offsets purchased for at least 10% of carbon footprint
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic drinking straws
  • Reusable cups only
  • Banquet hall
  • Art Deco architecture

Accessibility

  • Wheelchair accessible
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Tile flooring in room

Room amenities

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Balcony or patio

Freshen up

  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Free WiFi (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Energy-saving switches
  • LED light bulbs
  • Water-efficient showers only
  • Water-efficient toilets only
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Spa

The onsite spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Dining

Carnival Buffet - This beachfront buffet restaurant serves breakfast, lunch, and dinner. A children's menu is available.
Capers - Italian - This fine-dining restaurant serves dinner only. Open daily.
CinCin - Mediterranean - This fine-dining restaurant serves dinner only. Open daily.
Mercure-French Adult Only - This fine-dining restaurant serves dinner only. Open daily.
Tamarindo - Mexican - This fine-dining restaurant serves dinner only. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Supervised childcare is available for an extra charge

Pets

  • Pets are allowed for an extra charge of USD 65 per pet, per night

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 7:00 PM
  • Children under 18 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property uses eco-friendly cleaning products.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The Kids Club, included in the room rate, is available from 9 AM to 10 PM. Parents may not leave the hotel premises while their children are in the Kids Club. In-room babysitters are available if guests intend to leave the premises (surcharge applies; must be requested in advance).

Also known as

Now Jade All Inclusive
Now Jade Riviera Cancun Resort And Spa
Now Jade Riviera Cancun Resort All Inclusive Puerto Morelos
Now Jade Riviera Cancun Hotel Puerto Morelos

Frequently asked questions

Does Dreams Jade Resort & Spa - All Inclusive offer free cancellation for a full refund?

Yes, Dreams Jade Resort & Spa - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Dreams Jade Resort & Spa - All Inclusive?

Yes, there are 3 outdoor pools and a children's pool. Guests have pool access from 7:00 AM to 7:00 PM.

Are pets allowed at Dreams Jade Resort & Spa - All Inclusive?

Yes, dogs are welcome, with a limit of 1 total and maximum weight of 22 lbs per pet. There's a charge of USD 65 per pet, per night. Food and water bowls are available.

Is parking offered on site at Dreams Jade Resort & Spa - All Inclusive?

Yes. Parking spots may be limited.

What are the check-in and check-out times at Dreams Jade Resort & Spa - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in is available.

What is there to do at Dreams Jade Resort & Spa - All Inclusive and nearby?

Have fun with onsite activities like kayaking, sailing, and archery and improve your game at the onsite tennis courts. Additional recreation onsite includes basketball, volleyball, and yoga. Indulge in a treatment at the spa, soothe your senses in the hot tub, or go for a swim in one of the 3 outdoor swimming pools. Dreams Jade Resort & Spa - All Inclusive also has 2 swim-up bars, a nightclub, and a private beach, as well as a fitness center and an arcade.

Are there restaurants at or near Dreams Jade Resort & Spa - All Inclusive?

Yes, there are 7 onsite restaurants, featuring beachfront dining and ocean views.

Does Dreams Jade Resort & Spa - All Inclusive have any outdoor private spaces?

Yes, every room features a balcony or patio.

What's the area around Dreams Jade Resort & Spa - All Inclusive like?

Dreams Jade Resort & Spa - All Inclusive is located on the waterfront, a short 12-minute walk from Arrecife de Puerto Morelos National Park. Travelers love the property's prime location.

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Reviews

8.4

Very good

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Very good

All the details!
Pros: -Heated main pool, overall pool space and chairs were generally available -Saul and the entertainment crew were awesome -Property layout and amenities were amazing Cons: -The food at the restaurants was just OK. They didn't have a lot of options and everything was very salty. Also...no tacos or taco bar!! -The nightly shows were not great with the exception of the fire show. -Poolside music was not great (except when the entertainment staff was doing an activity) Pools- the non-preferred area had 3 pools plus a wading pool. The pools were a decent size and one had a swim up bar. Ideally these would have been all connected as they were all right next to each other. Pools seats were generally available, even if you didn't wake up at dawn to save seats. Food- The poolside grill was limited with burgers, hot dogs, chicken wings, and occasionally a quesadilla as well as chips and guac/salsa. The other lunch option served pizza and some seafood dishes, but not a rotating menu like I would have expected. The buffet was very standard, the only issue here was if you wanted eggs/omelets in the AM it took forever! The dinner restaurant options were Mediterranean (didn't eat here), Asian/Hibachi which was our favorite. We did both options, Luis was our grill master and did an awesome job and the menu options were all great. Italian was okay, everything was very salty, but the risotto balls were pretty good! Mexican was a huge disappointment, the menu was small and did
Jenalee, 7-night trip
Verified Hotels.com guest review

6/10 Good

It was fine
There were good things and bad things about Dreams Jade. The good things were: The staff was always friendly. The Spa was absolutely gorgeous. The kids Explorers club was great. My daughter really enjoyed spending time there and asked to go there even when we didn't have anything else to do. Being right next to the place where you can swim with Dolphins was nice. It was nice being at an all-inclusive resort where we didn't have to worry about where to go eat or even the logistics of all eating together. People could just eat when they wanted. The food at the French restaurant and the Mediterranean restaurant was fabulous. The bad things were: The service at the sit down restaurants was always friendly, but always terribly, terribly slow. If you're the sort of person who likes to sit down and talk and drink for a couple hours, it would be fine, but slow service at a restaurant is a personal pet peeve of mine, and I hate feeling like I'm wasting time just sitting there for 10 minutes waiting for the menus, and sitting there for 20 minutes waiting for someone to take our order, and sitting there for a half hour waiting for the food. We never got in and out in less than an hour and 20 minutes, and that's without having to wait for a bill or to pay a bill. The quality of the food was mixed. We had dishes at some of the restaurants that were borderline terrible, like worse than a bad Denny's dinner. The buffet food was generally lower quality buffet food.
Jeff, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Tara, 1-night trip with friends
Verified Hotels.com guest review

4/10 Fair

Average resort at Best. Food is all the same between bus pay and restaurants always overcooked. They use the same food and all locations. All restaurants aren’t open every day. Spent our first night in a room with feces smell. Took him an entire day to transfer to another room had same problem. Saw the server and my wife creamer. Did he poured from another cup off a table into hers. All food overcooked.. property in poor condition. If you’re looking for a bar to get served cheap liquors and get drunk only this is it.
Ian, 5-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Carly, 5-night trip
Verified Expedia guest review

8/10 Very good

Bryana, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Leah Stokes, 5-night trip
Verified Expedia guest review

8/10 Very good

Excellent resort!
Kyle, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Very good food and friendly staff
Latifa, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Beautiful property, customer service was great, would definitely recommend!
Hillary, 5-night romance trip
Verified Expedia guest review

8/10 Very good

Loved the resort very nice, staff was all friendly. Only complaint was some of the drinks were not very good.
Chance, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

My family and I simply had a fantastic time. No complaints at all
Peter Christian Nicolai, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Didn't enjoy the long waits for restaurants
Bial Mukesh, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Everything is perfect
Gay, 5-night trip
Verified Expedia guest review

8/10 Very good

LARISA VASILYEVNA, 7-night trip
Verified Expedia guest review

4/10 Fair

The food was low quality, there was a wait for every single meal, sometimes up to an hour. They are clearly understaffed. Not enough chairs around pool and beach. Entertainment was below average it was simply not a pleasant experience.
Keelen, 3-night family trip
Verified Expedia guest review

6/10 Good

We recently stayed at your property for 5 nights and 6 days, and while we appreciated certain aspects, there were areas where our experience fell short. 1. Room Experience: We booked a junior suite with an ocean view but received a room with a pool view and partial ocean view, which was not indicated during booking. When we inquired, we were directed to Expedia, and to get the oceanfront view we expected, we paid an additional ~$60day.This was disappointing, especially as Expedia advertises free upgrades, which seems misleading. 2. Property (5/5): The property was beautifully maintained, clean, and well-decorated. 3. WiFi (2/5): WiFi service was inconsistent. 4. Entertainment (4/5): The entertainment team and poolside activities and the nightly shows were enjoyable. 5. Drinks: The quality of alcoholic drinks was below expectations, as they seemed to use cheap and weak alcohol. 6. Room Amenities: While the minibar was stocked with canned drinks and bottled water, it lacked snacks. 7. Food (2/5): The food quality was a major disappointment. - Buffets lacked variety. - While restaurants offered friendly service and didn’t require reservations, the food was subpar. Meals were often lukewarm, seafood cold, and meats overcooked. This was unexpected for a premium-priced all-inclusive experience. And gave me food poisoning! Overall, while we enjoyed the property and activities, the misleading room details, food quality, and drink standards were significant letdowns.
Kamlesh, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Carl, 4-night trip
Verified Expedia guest review

2/10 Poor

Marco, 1-night trip
Verified Expedia guest review

10/10 Exceptional

David R, 4-night family trip
Verified Expedia guest review

8/10 Very good

Overall, it was good.
Rosanne Balsa, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Olnica, 1-night trip
Verified Expedia guest review

8/10 Very good

My kids had fun, so that was great. But, they weren't in awe of the facility. They need to update their equipment for the outdoor athletic courts. We had two big maintenance issues (a leak and a/c was not working) in our room. They fixed them, but they shouldn't have happened in an expensive hotel. Especially the leak, it had been patched before and they just patched it again. I was very happy they gave us the VIP upgrade to the premium club, but the $200 upgrade was a hoax and we didn't use any of the "coupons" as they had a lot of limitations. The buffet is good, but they need to replenish it more. They literally wait until a food is almost gone to replenish and sometimes they didn't replenish at all. I would rate this hotel as "good" and 3.5-4 stars. The pools were great (not heated as stated) so a hot cold in December. The food was really good so no complaints there. I probably wouldn't stay here again, but my kids enjoyed it so that is all that mattered as my husband and I usually stay at 5 star adults only places.
Christina, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Leticia Angelica, 3-night trip
Verified Expedia guest review

6/10 Good

I think this resort is more family and senior. I find it to be boring. The food was just ok. Not black ppl friendly.
Shirpsen, 3-night romance trip
Verified Expedia guest review