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Dreams Jade Resort & Spa - All Inclusive

4.5 star property
Luxury beachfront property with spa, near Puerto Morelos Town Square

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Photo gallery for Dreams Jade Resort & Spa - All Inclusive

Exterior
Free minibar, in-room safe, desk, laptop workspace
View from room
Preferred Club Suite Ocean Front Double
3 outdoor pools, a heated pool, open 7:00 AM to 7:00 PM, pool umbrellas
Relax at the luxurious Dreams Jade Resort & Spa - All Inclusive, surrounded by ocean views and a private beach. Enjoy breakfast, lunch, and dinner at one of seven restaurants with the kids or indulge in a spa day with hydrotherapy and massages. Guests rave about the helpful staff.
VIP Access

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Bar
  • Parking available

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • 7 restaurants and 3 bars/lounges
  • 2 swim-up bars
  • Full-service spa
  • 3 outdoor pools
  • Nightclub
  • 2 outdoor tennis courts
  • Fitness center
  • Beach sun loungers
  • Children's pool
  • Hot tub

Feel at home (6)

  • Supervised childcare (surcharge)
  • Children's pool
  • Playground on site
  • Terrace
  • Daily housekeeping
  • Laundry facilities
The current price is CA $427
CA $427 total
includes taxes & fees
Jun 16 - Jun 17

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Junior Suite Double

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Double

Highlights

Balcony or patio
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 65 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Suite Ocean Front King

Preferred Club Suite Ocean Front King

Preferred Club Suite Ocean Front King

Highlights

Balcony or patio
Air conditioning
Club Lounge
Free minibar items
LCD TV
Pillow menu
Ceiling fan
Blackout drapes/curtains
  • Ocean view
  • 71 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Suite Ocean View King

Preferred Club Suite Ocean View King

Preferred Club Suite Ocean View King

Highlights

Balcony or patio
Air conditioning
Club Lounge
Free minibar items
LCD TV
Pillow menu
Ceiling fan
Blackout drapes/curtains
  • Ocean view
  • 71 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Ocean Front Double

Junior Suite Ocean Front Double

Junior Suite Ocean Front Double

Highlights

Balcony or patio
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • Ocean view
  • 65 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Suite Ocean View Double

Preferred Club Suite Ocean View Double

Preferred Club Suite Ocean View Double

Highlights

Balcony or patio
Air conditioning
Club Lounge
Free minibar items
LCD TV
Pillow menu
Ceiling fan
Blackout drapes/curtains
  • Ocean view
  • 71 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean Front King

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Ocean Front King

Highlights

Balcony or patio
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • Ocean view
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Ocean View Double

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Ocean View Double

Highlights

Balcony or patio
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • Ocean view
  • 65 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King

Free minibar, in-room safe, desk, laptop workspace

Junior Suite King

Highlights

Balcony or patio
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

Free minibar, in-room safe, desk, laptop workspace

Family Room

Highlights

Balcony or patio
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Blackout drapes/curtains
2 bathrooms
Jetted bathtub
  • 130 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite Ocean View King

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Ocean View King

Highlights

Balcony or patio
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • Ocean view
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Governor Suite

Preferred Club Governor Suite | View from room

Preferred Club Governor Suite

Highlights

Balcony or patio
Separate dining area
Air conditioning
Club Lounge
Free minibar items
LCD TV
Pillow menu
Ceiling fan
  • Ocean view
  • 101 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Suite Ocean Front Double

Preferred Club Suite Ocean Front Double

Preferred Club Suite Ocean Front Double

Highlights

Balcony or patio
Air conditioning
Club Lounge
Free minibar items
LCD TV
Pillow menu
Ceiling fan
Blackout drapes/curtains
  • Ocean view
  • 71 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Tropical View King

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Tropical View King

Highlights

Balcony or patio
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Tropical View Double

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Tropical View Double

Highlights

Balcony or patio
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 65 sq m
  • Sleeps 4
  • 2 Double Beds
Nightclub

Dreams Riviera Cancun Resort & Spa - All Inclusive

  • Pool
  • Spa
  • Free parking
  • Free WiFi
8.6 out of 10, Excellent, 1,221 reviews
The price is CA $439
CA $439 total
includes taxes & fees
May 25 - May 26
Dreams Riviera Cancun Resort & Spa - All Inclusive
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About the area

Map
Unidad 26, Mz 20 Lote 1-1 SM 3, Puerto Morelos, QROO, 77580

What's nearby

  • Puerto Morelos Town Square - 5 min drive - 4.3 km
  • Ojo de Agua Beach - 5 min drive - 4.3 km
  • Puerto Morelos Beach - 10 min drive - 7.8 km
  • Sanctuary of Hope and Time Capsule - 12 min drive - 8.8 km
  • Dr. Alfredo Barrera Marin Botanical Garden - 16 min drive - 9.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 29 min drive
  • Tulum Intl. Airport (TQO) - 130 min drive
  • Cozumel Intl. Airport (CZM) - 22.2 miles/35.8 km

Restaurants

  • ‪Ile de France - ‬11 min walk
  • ‪Arrecife Restaurant - ‬8 min walk
  • ‪La Alhambra - ‬8 min walk
  • ‪Trattoria D'Gulio - ‬10 min walk
  • ‪Zan-Za Bar - ‬11 min walk

About this property

Dreams Jade Resort & Spa - All Inclusive

Putting you within a 10-minute drive of Puerto Morelos Town Square, Dreams Jade Resort & Spa - All Inclusive offers a private beach where you can enjoy volleyball, beachside drinks, and sun loungers. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and facials. Carnival Buffet, one of 7 restaurants, offers a beachfront location and serves breakfast, lunch, and dinner. Other highlights at this luxurious property include 2 swim-up bars, a nightclub, and a poolside bar. Fellow travelers love the helpful staff and beach location.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Rowing/canoeing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball

Lessons/classes/games

Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 550 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Express check-in available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Guests traveling with a pet must present their pet's current vaccination record at check-in.
    • Guests traveling with a service animal must contact the property prior to arrival.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
    • Supervised childcare*
DONE

Pets

    • Pets allowed (dogs only, 1 total, up to 22 lbs per pet)*
    • Specific rooms only, restrictions apply*
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
LOCAL_PARKING

Parking

    • Onsite parking limited
    • Height restrictions apply for onsite parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast
  • 7 restaurants
  • 3 bars/lounges
  • 2 swim-up bars
  • Beach bar
  • Poolside bar
  • Coffee shop
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children's pool
  • Mini golf
  • Playground
  • Supervised childcare (surcharge)
  • Children's menu

What to do

  • On a private beach
  • Tennis
  • Yoga classes
  • Beach volleyball
  • Basketball
  • Archery
  • Mini golf
  • Kayaking
  • Sailing
  • Personal watercraft (motorized)
  • Surfing/body boarding
  • Shopping
  • Pool table
  • Bicycle tour information
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby

Working away

  • Business center
  • Meeting room
  • Coworking spaces
  • Conference center (10710 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Bicycle rentals
  • Beach sun loungers
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 9 buildings/towers
  • Built in 2008
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Fitness center
  • 3 outdoor pools
  • Heated pool
  • Arcade/game room
  • Bicycle parking
  • Full-service spa
  • Nightclub
  • Hot tub
  • 2 outdoor tennis courts
  • Massage/treatment rooms
  • Vegan dining options
  • Vegetarian dining options
  • Annual offsets purchased for at least 10% of carbon footprint
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic drinking straws
  • Reusable cups only
  • Banquet hall
  • Art Deco architecture

Accessibility

  • Wheelchair accessible
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Tile flooring in room

Room amenities

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Balcony or patio

Freshen up

  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Free WiFi (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Energy-saving switches
  • LED light bulbs
  • Water-efficient showers only
  • Water-efficient toilets only
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Spa

The onsite spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Dining

Carnival Buffet - This beachfront buffet restaurant serves breakfast, lunch, and dinner. A children's menu is available.
Capers - Italian - This fine-dining restaurant serves dinner only. Open daily.
CinCin - Mediterranean - This fine-dining restaurant serves dinner only. Open daily.
Mercure-French Adult Only - This fine-dining restaurant serves dinner only. Open daily.
Tamarindo - Mexican - This fine-dining restaurant serves dinner only. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Supervised childcare is available for an extra charge

Pets

  • Pets are allowed for an extra charge of USD 65 per pet, per night

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 7:00 PM
  • Children under 18 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property uses eco-friendly cleaning products.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The Kids Club, included in the room rate, is available from 9 AM to 10 PM. Parents may not leave the hotel premises while their children are in the Kids Club. In-room babysitters are available if guests intend to leave the premises (surcharge applies; must be requested in advance).

Also known as

Now Jade All Inclusive
Now Jade Riviera Cancun Resort And Spa
Now Jade Riviera Cancun Resort All Inclusive Puerto Morelos
Now Jade Riviera Cancun Hotel Puerto Morelos

Frequently asked questions

Does Dreams Jade Resort & Spa - All Inclusive offer free cancellation for a full refund?

Yes, Dreams Jade Resort & Spa - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Dreams Jade Resort & Spa - All Inclusive?

Yes, there are 3 outdoor pools and a children's pool. Guests have pool access from 7:00 AM to 7:00 PM.

Are pets allowed at Dreams Jade Resort & Spa - All Inclusive?

Yes, dogs are welcome, with a limit of 1 total and maximum weight of 22 lbs per pet. There's a charge of USD 65 per pet, per night. Food and water bowls are available.

Is parking offered on site at Dreams Jade Resort & Spa - All Inclusive?

Yes. Parking spots may be limited.

What are the check-in and check-out times at Dreams Jade Resort & Spa - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in is available.

What is there to do at Dreams Jade Resort & Spa - All Inclusive and nearby?

Have fun with onsite activities like kayaking, sailing, and archery and improve your game at the onsite tennis courts. Additional recreation onsite includes basketball, volleyball, and yoga. Indulge in a treatment at the spa, soothe your senses in the hot tub, or go for a swim in one of the 3 outdoor swimming pools. Dreams Jade Resort & Spa - All Inclusive also has 2 swim-up bars, a nightclub, and a private beach, as well as a fitness center and an arcade.

Are there restaurants at or near Dreams Jade Resort & Spa - All Inclusive?

Yes, there are 7 onsite restaurants, featuring beachfront dining and ocean views.

Does Dreams Jade Resort & Spa - All Inclusive have any outdoor private spaces?

Yes, every room features a balcony or patio.

What's the area around Dreams Jade Resort & Spa - All Inclusive like?

Dreams Jade Resort & Spa - All Inclusive is located on the waterfront, a short 12-minute walk from Arrecife de Puerto Morelos National Park. Travelers love the property's prime location.

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Reviews

8.4

Very good

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Popular mentions

Service staff
Food
Room
Restaurant
Beach
Buffets
Drinks
Entertainment
Family friendly
Breakfast

What guests liked

  • The pools were gorgeous, heated, and generally available with a decent size and swim-up bar. (85 reviews)
  • The beach was stunning, with easy access to the ocean for swimming and a perfect spot for relaxation. (42 reviews)
  • The spa was a highlight of the stay, with many reviewers praising its relaxing atmosphere, excellent massages, and exceptional staff. (30 reviews)
From real guest reviews summarized by AI.

Reviews

6/10 Good

Sales aren't most important thing

Right after we checked they were trying to sell their travel club which caused my family and I to miss lunch. They were so focus and making a sale that us wanting lunch seemed not to matter. Worse way to start our vacation. Also they went over the 90 minute presentation the following day by 45 minutes. When I brought it to their attention and that I was meeting my sons for lunch they proceeded to still try and sell me the travel club package like me having lunch with my sons didn't matter. I will never vacation at one of their properties ever again.
Otis, 4-night family trip
Verified Hotels.com guest review

4/10 Fair

Taylor, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Good place to stay

Good clean rooms. Great room service. Beautiful water front property. Bit expensive but highly recommended.
2-night family trip
Verified Hotels.com guest review

8/10 Very good

All the details!

Pros: -Heated main pool, overall pool space and chairs were generally available -Saul and the entertainment crew were awesome -Property layout and amenities were amazing Cons: -The food at the restaurants was just OK. They didn't have a lot of options and everything was very salty. Also...no tacos or taco bar!! -The nightly shows were not great with the exception of the fire show. -Poolside music was not great (except when the entertainment staff was doing an activity) Pools- the non-preferred area had 3 pools plus a wading pool. The pools were a decent size and one had a swim up bar. Ideally these would have been all connected as they were all right next to each other. Pools seats were generally available, even if you didn't wake up at dawn to save seats. Food- The poolside grill was limited with burgers, hot dogs, chicken wings, and occasionally a quesadilla as well as chips and guac/salsa. The other lunch option served pizza and some seafood dishes, but not a rotating menu like I would have expected. The buffet was very standard, the only issue here was if you wanted eggs/omelets in the AM it took forever! The dinner restaurant options were Mediterranean (didn't eat here), Asian/Hibachi which was our favorite. We did both options, Luis was our grill master and did an awesome job and the menu options were all great. Italian was okay, everything was very salty, but the risotto balls were pretty good! Mexican was a huge disappointment, the menu was small and did
Jenalee, 7-night trip
Verified Hotels.com guest review

6/10 Good

It was fine

There were good things and bad things about Dreams Jade. The good things were: The staff was always friendly. The Spa was absolutely gorgeous. The kids Explorers club was great. My daughter really enjoyed spending time there and asked to go there even when we didn't have anything else to do. Being right next to the place where you can swim with Dolphins was nice. It was nice being at an all-inclusive resort where we didn't have to worry about where to go eat or even the logistics of all eating together. People could just eat when they wanted. The food at the French restaurant and the Mediterranean restaurant was fabulous. The bad things were: The service at the sit down restaurants was always friendly, but always terribly, terribly slow. If you're the sort of person who likes to sit down and talk and drink for a couple hours, it would be fine, but slow service at a restaurant is a personal pet peeve of mine, and I hate feeling like I'm wasting time just sitting there for 10 minutes waiting for the menus, and sitting there for 20 minutes waiting for someone to take our order, and sitting there for a half hour waiting for the food. We never got in and out in less than an hour and 20 minutes, and that's without having to wait for a bill or to pay a bill. The quality of the food was mixed. We had dishes at some of the restaurants that were borderline terrible, like worse than a bad Denny's dinner. The buffet food was generally lower quality buffet food.
Jeff, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Tara, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Resort was perfect. Plenty of beach and poolside chairs. Suhjei was amazing and so friendly and fun. We enjoyed Zumba, mojito, pool games and the bonfire. The bonfire was probably our favorite with Amara and Suhjei. We had a group of 8 and all enjoyed the resort!
LaShauna, 6-night family trip
Verified Expedia guest review

8/10 Very good

Although this resort is tierd it is clean. The people are fantastic. However there were NEVER enough sun loungers and no quite pool.Vacation weddings took up space around pool, dining room ans beach. You need to have space just for weddings. Oscar in spa was amazing.
William, 9-night trip
Verified Expedia guest review

10/10 Exceptional

Absolutely AMAZING staff. Everyone here knows what customer service is all about. I spent 21 nights and never tired of the food and looked forward to every meal. They have an entertainment team at the pool which makes it so much more fun whether you are participating or just watching. The kids club also goes above and beyond. You know that when your kids wake up and ask when they can go back that it's impressive.
Wayne, 21-night trip
Verified Expedia guest review

10/10 Exceptional

Everything was perfect! The staff was by far the most accommodating and friendly of any all-inclusive I’ve ever stayed at. Edgar in VIP services and gave us a quick tour upon arrival and made sure we had all the info we needed for our stay. He checked in on us daily and took great care of all of our needs. All of the bartenders and wait staff were friendly and seemed to love their jobs. Our room was wonderful and more than I expected. We were in room 4114 which was a great location. The noise was never an issue for us but you can hear activity in the commons area. Close to pools, shops & restaurants. The buffet food was good for a buffet with stations set up for omelets and tacos etc made to order.. We didn’t get a chance to try Spice because you have to make reservations between 3p-4p and we didn’t want to stop what we were doing to make reservations. The other restaurants were great though! And 24 hour room service was useful for the evenings we accidently napped through dinner time after long days in the sun! As other reviews mentioned there aren’t enough chairs at the pool or beach so if that’s important to you get down there early. It wasn’t a major inconvenience for us as we just found a spot near the pool for our stuff until chairs opened up. Puerto Morelos is a $12 taxi ride and was fun to wander around and shop. Very safe! Definitely check it out! We will be back!
Melissa, 4-night romance trip
Verified Expedia guest review

6/10 Good

Lindsay Meghan, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Great layout for a resort with easily walkable distances to everything. Great food options and service. Beautiful grounds with a main garden from the lobby to side garden with lovely vegetation to set it apart from other resorts. Great pools with wonderful temperatures. Even when fully booked, doesnt feel overwhelming. We will be looking for more Dreams locations for our next winter getaway.
Braden, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Friendly staff and good food
Filomena Bucci, 11-night trip with friends
Verified Expedia guest review

6/10 Good

an ok stay
Maria, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Kerry A, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Charene, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Dreams Jade was lovely! The room was clean and spacious and the grounds were meticulously kept The food was above aberage compared to other all inclusive resorts weve been to and everyone who works there made us feel special and welcome! The vibe of the place was relaxed and slow and so it was perfect for couples and families but singles looking for some avtion might choose a different resort That being said there was nightly entertainment, live music, water games and always something to do! The gorgeous pools and close proximity to the beach, just steps away were my favorite part of the place!
Pamela Lynn, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

The resort was great! All the workers were very friendly and answered all the questions we had. Something I would’ve liked is to get a small tour around the area to get an idea of where certain buildings were located such as the spa. The Hyatt app was very helpful with scheduling services and also seeing what activities were being offered for the week! Will definitely return in the future :)
Xena Torres, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Absolutely fabulous resort. Can’t wait to go back! 5 star on everything!
Lise, 7-night trip with friends
Verified Expedia guest review

8/10 Very good

Scott, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Alisha, 9-night trip
Verified Expedia guest review

10/10 Exceptional

It was amazing! They had incredible service! The resort was always clean and well run. The food was not oo ahh wow but it was not bad.
Cora, 7-night family trip
Verified Expedia guest review

8/10 Very good

All staff very pleasant except in buffet. Cleanliness good, we had small flies in our room entire time, even after a thorough deep clean. Front desk said it is that time of year for them,
Melodee, 7-night trip with friends
Verified Expedia guest review

8/10 Very good

Property was very pretty but definitely needed updating. We were in a preferred room but never had the mini bar stocked with the “normal” preferred amenities even when asked or requested. Check in and check out was very easy. The buffet was okay, I would try to eat at the specialty restaurants if I was a guest reading this review. The shower water temperature never did get hot, housekeeping was very attentive to the room. My daughter woke up on Day 3 covered in what appears to be bed bug bites and when attempting to merely just ask them to perform a special cleaning/treatment to the bed, the concierge became very offensive, stating that I was wrong even though I am a nurse and do know what bed bug bites look like. The drinks were okay and you could tell that the liquor was definitely watered down. The preferred alcohol in my opinion was generic liquor that was poured into a top shelf bottle. For the price they charge per person per night, it does not match up to the other Dreams Resorts I have stayed at. The night life is lacking but the crowd here is very much of geriatric population. The beach water pretty and it was nice to be able to swim in the ocean but most of the beach was rocky so you had to pay close attention to your footing.
Nicole, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Such a beautiful resort and was perfect for kids!
Nadia, 7-night family trip
Verified Expedia guest review