This hotel is literally across the street from City of Hope. Its new and looks nice. The staff are friendly and helpful. The breakfast is good. The rooms are clean. It is nice to have a full size fridge and micro and stove. There is always coffee, tea and cold citrus water and fruit available. The little market has a nice selection.
BUT the mattresses were flat and not great. My neck is out as a result. That mattress and a long drive have wrecked my week. I assumed a Marriott would have quality furnishings. I was wrong. There was no chair or couch except a desk chair. So a kitchen but eat on your bed?
The front entry is a mystery. Why build a hotel next to a cancer treatment center and have no accessibility? The main entry is a single heavy glass door. No automatic opener. The narrow entry is lined by baggage carts. Handy, but in a wheelchair or on a cane or walker not a great idea. The doors do stay open- but when it is 110 degrees the doirs need to close. So you have to pull the doir open. Enter. Turn around. Pull the doir shut. Grab the next door. Repeat. Avoid the baggage carts. Good luck bringing in luggage at the same time.
Please replace the beds and rethink the entry. Anyone staying there after surgery or treatment will struggle just to get in the door. And wake up in pain. Your staff rock. Give them a hotel that meets brand standards. And give those of us with limited ability a dignified entry.
The shower was completely unusable. The device to turn on the shower would only send about half the water to the shower head which would only work in a 2 inch jet of water, which was painful at best. Some things about the hotel were nice, but this killed the experience. I will never be back.
The room was small and found hair on our sheets, the friendly staff did replace all the linen. We stayed there because it was close to ballpark. But overly priced.