My experience was mixed. It wasn`t a bad hotel. My experience was the hotel staff tried to accommodate me as best as they could! The main obstacle is that very few spoke English, or understood it well enough to have a conversation. The hotel manager moved me to the second floor because my A/C was not working on the First Floor & there was no mini-bar. Once I was moved-in to the second floor, this room was MUCH more comfortable, and came equipped with a mini-bar. The hotel only had about 39 rooms. But, my room was very quiet, with no interruptions by other guests. The breakfast was promptly served & the food was delicious & served hot. It filled me up & the waitress was always very courteous! The Really negative thing is that Senator`s Park Hotel is VERY FAR from the City Center & Independence Square. One Way taxi fares into town will run you 250 to 300 UAH! If the hotel were in the center of town, I would of given it a higher rating. But, I would say for the most part, my experience was a positive one!