10/10 Exceptional
Jun 1, 2025
TB
We stayed 4 days. 3 nights at the resort. The pictures show a full kitchen for a junior suite which is a lie. The hotel had to upgrade my room to a 2 bedroom because I bought hundreds of dollars of groceries to feed my family because I thought I booked a suite with a kitchen. It was inconvenient for my family to have to check out at 11am from one room and check back in to the upgraded room. Thank you Joselyn for honoring the upgrade. Hotels.com you should make sure your pictures are accurate on your site that shows exactly what the amenities are for each room.
Tonya
Tonya, 3-night family trip
Verified Hotels.com guest review