4/10 Fair
May 13, 2025
Would not stay again
Positives:
-felt very safe
-property is beautiful
-was not crowded/no issue getting chairs at all pools
-bed was very comfortable
-view from room (5th floor King beachfront-you could hear the ocean waves from the bed)
-location
-affordable
-drinks were good
-nondairy powder creamer and almond and coconut milk available for coffee (hot only no iced coffee)
Negatives:
-food was awful (worst at any all-inclusive I have stayed at)/only had one good meal (Italian restaurant-that you couldn't just walk into you had to make a reservation ahead of time even if it was empty)/dessert was such a disappointment (during 4 night stay I only had one redeeming item-flan)/snack bar was decent (saved us on 2 different occasions)/after 4 night stay only had few items that were ok at buffet (chicken and pork tacos were the highlight)
-called for room service one night-was never delivered-when I called they said "omg sorry so busy we won’t get to you"
-shower drain clogged entire trip/shower never got hot
-toilet leaking
-no hand towels
-bath mat taken 2 days in and never replaced
-had difficulty communicating with most staff (most were friendly)
-resort was undergoing construction in several areas (which is why we upgraded to beachfront)
I would not stay here again and I cannot recommend.
Robyn
Robyn, 4-night trip
Verified Hotels.com guest review