2/10 Poor
Verified traveller
Apr 14, 2025HUGE BEWARE!
Booked a D&J Properties reservation through Hotels.com for a trip in April. A few days before my stay, I received a message directly to me (not on Hotels.com) that the location is not available. After many texts, they sent me credit since the new location was inferior. They sent a screenshot of the reservation. I had no way to verify, access or confirm that reservation.
Then I received an email that I need to provide my full address, full credit card information AND PHOTO OF ME HOLDING MY LICENSE BESIDE MY FACE. WHAT?
Why would they need that? My address? When they know I am 4 hours away from it? My cc, when I was paid in full? A photo of me with my DL? Is that to charge that card thousands of dollars and provide the cc company proof of purchase because of the photo?
When I texted “no way I am canceling”, a flurry of texts and calls came through (while I was at work) demanding that I need to speak with them over the phone. WHY? Is that to add recordings to whatever they needed my address, cc and photo?
Yeah, I told them that if I didn’t receive a refund I would be writing negative reviews They threatened to retaliate if I left a review! This experience has been negative. The only way to turn this around was not pay for something I never got, duh.
I’ve stayed at many bookings through Hotels.com, never needed to provide info off the app. Every charge goes through the site because they are safe and secure.
The icing on the cake, the new location is up for sale everywhere.