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JOIA Paraíso by Iberostar - Adults Only - All Inclusive

5.0 star property
Adults-only beachfront resort with golf course, near Playa Paraiso Golf Course

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Photo gallery for JOIA Paraíso by Iberostar - Adults Only - All Inclusive

Panoramic Suite, Oceanfront (Butler Suite) | Beach/ocean view
Aerial view
Suite, Oceanfront (Corner, Butler Suite) | Balcony
Exterior
Lobby
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Casino

Main amenities (12)

  • Daily housekeeping
  • Golf course
  • On the beach
  • Casino
  • 20 restaurants and 6 bars/lounges
  • Full-service spa
  • 2 outdoor pools and indoor pool
  • Nightclub
  • Health club
  • Sauna
  • Steam room
  • Beach umbrellas

Feel at home (6)

  • Private bathroom
  • Separate bathtub and shower
  • Television
  • Garden
  • Terrace
  • Daily housekeeping

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Suite

View from room

Suite

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Down duvet
Blackout drapes/curtains
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Oceanfront (Butler Suite)

Suite, Oceanfront (Butler Suite) | Terrace/patio

Suite, Oceanfront (Butler Suite)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Ceiling fan
Blackout drapes/curtains
  • 60 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Pool View

Suite, Pool View | Balcony

Suite, Pool View

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Ceiling fan
Blackout drapes/curtains
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Oceanfront (Corner, Butler Suite)

Suite, Oceanfront (Corner, Butler Suite) | Balcony

Suite, Oceanfront (Corner, Butler Suite)

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Down duvet
Blackout drapes/curtains
  • 60 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Romantic Villa, Private Pool (Butler Service)

Romantic Villa, Private Pool (Butler Service) | View from room

Romantic Villa, Private Pool (Butler Service)

Highlights

Furnished patio
Private plunge pool
Private indoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Ceiling fan
  • 194 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (Upper Floor)

Suite (Upper Floor) | Garden view

Suite (Upper Floor)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Ceiling fan
Blackout drapes/curtains
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Panoramic Suite, Oceanfront (Butler Suite)

Panoramic Suite, Oceanfront (Butler Suite) | Terrace/patio

Panoramic Suite, Oceanfront (Butler Suite)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Ceiling fan
Blackout drapes/curtains
  • 60 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Oceanfront (Butler Suite, Beach Access)

Frette Italian sheets, premium bedding, down comforters, free minibar

Suite, Oceanfront (Butler Suite, Beach Access)

Highlights

Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Ceiling fan
Blackout drapes/curtains
Premium bedding
Down duvet
  • 60 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Last room available

Frette Italian sheets, premium bedding, down comforters, free minibar

Last room available

Highlights

Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Down duvet
Blackout drapes/curtains
Frette Italian linens
Premium bedding
  • 60 sq m
  • Sleeps 2
  • 1 Double Bed OR 1 King Bed

View all photos for Suite, Pool Access

Frette Italian sheets, premium bedding, down comforters, free minibar

Suite, Pool Access

Highlights

Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Ceiling fan
Blackout drapes/curtains
Premium bedding
Down duvet
  • 60 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite (Promo)

Frette Italian sheets, premium bedding, down comforters, free minibar

Suite (Promo)

Highlights

Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Down duvet
Blackout drapes/curtains
Frette Italian linens
Premium bedding
  • 60 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
View from room

Excellence Riviera Cancun - Adults Only All Inclusive

  • Pool
  • Spa
  • Airport transfer
  • Free parking
9.4 out of 10, Exceptional, (1589)
The price is CA $1,032
CA $1,032 total
includes taxes & fees
Mar 17 - Mar 18
Excellence Riviera Cancun - Adults Only All Inclusive
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About the area

Map
Ctra. Chetumal - Puerto Juárez, Km. 309, Lote 5, Playa Paraiso, Playa del Carmen, QROO, 77710

What's nearby

  • Paradise Beach - 14 min walk
  • Playa Paraiso Golf Course - 8 min drive
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 10 min drive
  • Tres Rios Ecopark - 18 min drive
  • Maroma Beach - 24 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive
  • Tulum Intl. Airport (TQO) - 119 min drive
  • Cozumel Intl. Airport (CZM) - 17.1 miles/27.5 km

Restaurants

  • ‪La Laguna - ‬8 min walk
  • ‪Snake Bar At Iberostar Maya - ‬6 min walk
  • ‪Alberca - Pool - Bar - ‬1 min walk
  • ‪Cena Trattoria By el Faro - ‬10 min drive
  • ‪Huama - ‬14 min drive

About this property

JOIA Paraíso by Iberostar - Adults Only - All Inclusive

At JOIA Paraíso by Iberostar - Adults Only - All Inclusive, you can spend time at the beach enjoying beach umbrellas, beach massages, and yoga, plus you'll be within a 15-minute drive of Cirque du Soleil Boutique at Vidanta Riviera Maya. There's plenty of fun with the 2 outdoor pools and indoor pool, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and facials. Venecia, one of 20 restaurants, serves Italian cuisine and is open for dinner. Other highlights at this luxurious resort include 6 bars/lounges, a golf course, and a casino. Fellow travelers like the helpful staff and overall property condition.

All-inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals, snacks, and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Tennis
Tennis lessons
Access to onsite golf course
Use of golf cart

Lessons/classes/games

Aerobics
Pilates

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English, French, German, Spanish

At a glance

DONE

Hotel size

    • 310 units
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Contactless check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 18
    • Minimum check-in age is 18
DONE

Children

    • Children (18 years old and younger) not allowed
    • No cribs (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Free onsite valet parking
DONE

Other information

    • Smoke-free property
    • Caters to adults only

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • 20 restaurants
  • 6 bars/lounges
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

What to do

  • Golf privileges
  • On the beach
  • Tennis lessons
  • Beach yoga
  • Pilates classes
  • Golf lessons
  • Kayaking
  • Parasailing
  • Sailing
  • Scuba diving
  • Snorkeling
  • Windsurfing
  • Evening entertainment
  • Shopping
  • Pool table
  • Table tennis
  • Bicycle tour information
  • Free use of nearby fitness center
  • Ecotours nearby

Working away

  • Business center
  • 4 meeting rooms
  • Conference center (37835 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Golf cart on site
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Health club
  • Golf course on site
  • Golf driving range on site
  • 2 outdoor pools
  • An indoor pool
  • Shopping mall on site
  • Casino
  • Full-service spa
  • Golf clubhouse on site
  • Golf pro shop on site
  • Nightclub
  • 4 casino gaming tables
  • 25 casino slot machines
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall
  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • Elevator
  • Elevator door width (inches): 43
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 43

Room amenities

Be entertained

  • IPod docking station
  • DVD player
  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Separate bathtub and shower
  • Eco-friendly toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Recycling

Special features

Spa

Spa Sensations has 6 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy, and reflexology. The spa is open daily.

Dining

Venecia - This restaurant specializes in Italian cuisine and serves dinner only.
Haiku - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Bella Vista - This buffet restaurant serves breakfast and dinner. Open daily.
Tonis Surf and Turf - This restaurant specializes in international cuisine and serves dinner only. Open daily.
La Brisa - This restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
This property uses eco-friendly cleaning products.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
This property is professionally cleaned.

Also known as

Iberostar Grand Hotel Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso Playa del Carmen
Iberostar Grand Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso All Inclusive
Iberostar Grand Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso All Inclusive All-inclusive property
All-inclusive property Iberostar Grand Paraiso All Inclusive
Iberostar Grand Hotel Paraiso All Inclusive
Iberostar Paraiso Inclusive

Frequently asked questions

Does JOIA Paraíso by Iberostar - Adults Only - All Inclusive offer free cancellation for a full refund?

Yes, JOIA Paraíso by Iberostar - Adults Only - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Yes, there are 2 outdoor pools and an indoor pool.

Are pets allowed at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Yes, there's free self and valet parking.

What are the check-in and check-out times at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.

Is there an onsite casino at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Yes, there's a casino, featuring 25 slot machines and 4 gaming tables.

What is there to do at JOIA Paraíso by Iberostar - Adults Only - All Inclusive and nearby?

Have fun with onsite activities like kayaking, parasailing, and sailing, and practice your swing at the golf course. Additional recreation onsite includes Pilates and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. JOIA Paraíso by Iberostar - Adults Only - All Inclusive also has 6 bars, a casino, and a nightclub, as well as an indoor pool, a sauna, and a steam room.

Are there restaurants at or near JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Yes, there are 20 onsite restaurants, featuring Italian cuisine.

Does JOIA Paraíso by Iberostar - Adults Only - All Inclusive have rooms with private hot tubs?

Yes, each room has a jetted bathtub.

What's the area around JOIA Paraíso by Iberostar - Adults Only - All Inclusive like?

JOIA Paraíso by Iberostar - Adults Only - All Inclusive is located a short 14-minute walk from Paradise Beach.

Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Exceptional

5th trip, next one already booked!
We discovered this gem about 2 years ago and we continue to return (every time I have booked another resort, I have ended up cancelling and we go back to JOIA/Grand Paraiso, it’s a “sure thing”!) What makes us such big fans? -spectacular, over the top facilities and decor (beyond impressive lobby, marble everywhere, gorgeous finishings and fixtures, flowers, lush grounds…) -All restaurants are air conditioned, with a very high end atmosphere -exceptional food -top shelf liquor/masterfully prepared cocktails -friendly and welcoming staff that go above and beyond -we have not had problems getting into our desired restaurants -ample pool chairs with shade options, we have never had to get out early to “compete” for a spot (as is so often the case at other resorts) We previously were loyal guests at Excellence Playa Mujeres for over a decade (more than 20 trips) but JOIA has become our new “go to”. This resort is packed with repeat guests who have come to appreciate everything that makes this place so special. Looking forward to our return next month!
Kristina, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Charles, 5-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Good all inclusive place
Amazing place and good location with their own beach. Staff is wonderful as is the food
Owen, 10-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Jaren, 5-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Very good stay
Polina, 10-night family trip
Verified Expedia guest review

8/10 Very good

Best room I've ever stayed in, it was the private villa. Staff was great. We had a couple of issues like we got a wake up call at 4 am we didn't request, they didn't refill our shower soap or little towels, our room service order was messed up twice, there weren't a lot of vegan options at the buffet, there weren't enough serving spoons at the buffet so the cross contamination was wild. A lot of little details went wrong that shouldn't have since we were staying at the VIP villas. The facilities were absolutely amazing. The staff tried to make everything right after the fact. Our butler service was the best! The dinner restaurants were delicious, especially the hibachi one.
Renata, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

This is an excellent resort. The staff, Food, and amenities are 5 Star top of the line and I would recommend it to Everyone!
Mark, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Bader, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Miguel, 8-night trip
Verified Expedia guest review

6/10 Good

The hotel itself is very beautiful, staff is great except at restaurants. They are bothered and rushing to get you in and out. Unfortunately if you are not a member you are second rate. We scheduled reservations to multiple restaurants with the concierge upon check in. Every reservation was non existent. We found out on the reservation date that restaurants were closed on said day. When we tried to get in at a first come first serve restaurant we were quoted 20min (restaurant only has 4 tables occupied out at 25). After an hour of waiting, multiple tables were strategically given to members who arrived after us and were not on the waiting list. Multiple groups were upset and confronted the host about their lack of communication. Once seated we had approximately 5min to order because “the restaurant is now full and our kitchen staff cannot accommodate”. I wish there was more awareness towards non members. Maybe their memberships would grow if they accommodated everyone equally.
Roberta, 5-night romance trip
Verified Orbitz guest review

10/10 Exceptional

Eman, 4-night trip
Verified Expedia guest review

8/10 Very good

FOOD WAS NOT TASTY AT ALL
ZHANNA, 4-night trip with friends
Verified Expedia guest review

8/10 Very good

Jennifer, 5-night trip
Verified Expedia guest review

8/10 Very good

Beautiful property! Quiet get away!
Elizabeth, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Beautiful, natural landscaping.
Linda, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Nice beach access, beautiful pools, relaxing atmosphere and great staff,
Marite, 8-night romance trip
Verified Expedia guest review

10/10 Exceptional

Maritza, 5-night trip
Verified Expedia guest review

4/10 Fair

Pavel, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Amazing all around
Verified Expedia guest review

10/10 Exceptional

Sriharsha, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Beautiful property! Good Food!Excellent service!
Leticia, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Nazilya, 9-night trip
Verified Expedia guest review

10/10 Exceptional

Staff was the best.
Pete, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Monica, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

.
Amilcar, 6-night romance trip
Verified Expedia guest review