The hotel itself is very nice, and the food at the Italian restaurant was truly top-notch. However, I was extremely disappointed with the check-in experience. Despite having a confirmed reservation and showing it to the concierge, I had to wait two and a half hours to get my room. I had specifically booked it because I had a nine-hour layover, but due to the delay and needing to leave for an international flight 2.5 hours before departure, I barely got to use the room at all. The front desk staff was unhelpful and disorganized, which made the situation even more frustrating. It's unfortunate because while the accommodations and dining were excellent, the service left a lot to be desired.