Pros: Good price, clean comfortable room, easy access to Downtown Rochester.
Cons: Left my iPad in my room. Iâve attempted to call the hotel for the last four days, but get nothing but a busy signal. Called Customer Service and was told they couldnât get through to the hotel either and they had no way to contact either. Currently attempting to get in touch with someone at corporate. Horrible experience and have no urge to stay again.
I stayed there once before when it was a Microtel, the remodeling is very nice, the only issue that I have is the amount of luggage carts you have available for guest use, you have only two for a large hotel. The luggage carts you have do not need to be that big, your cart area could easly hold 10 half sized carts. I found that a big waste of my time waiting for a cart to move my luggage.
My boyfriend and i stayed for 1 night with our dog. Great location, very clean, friendly staff at front desk. Excellent pillows, nice grassy area for dogs to go out. Would definitely stay again.