Historic Fortified City of Carcassonne - 5 min walk
Le Musée de la Torture de Carcassone - 8 min walk
Theatre Jean Deschamps - 9 min walk
Getting around
Carcassonne (CCF-Pays Cathare) - 17 min drive
Castres (DCM-Mazamet) - 70 min drive
Couffoulens Station - 10 min drive
Pomas Station - 17 min drive
Carcassonne Station - 25 min walk
Restaurants
Le Saint Jean - 8 min walk
L'Escargot - 7 min walk
Le Trouvère - 6 min walk
Les Terrasses de la Cité - 6 min walk
Maison du Cassoulet - 6 min walk
About this property
Hotel l'Octroi
Located near a train station, Hotel l'Octroi is a great choice for a stay in Carcassonne. Guests can go for a swim in the seasonal outdoor pool, then visit the spa to be pampered with massages. A bar/lounge, a spa tub, and a terrace are other highlights at this Mediterranean hotel.
Languages
English, French, Portuguese, Spanish
At a glance
Hotel size
21 rooms
Arranged over 2 floors
Arriving/Leaving
Check-in start time: 3 PM; Check-in end time: noon
Late check-in subject to availability
Check-out time is 11 AM
Special check-in instructions
The front desk is open daily from 7:00 AM - midnight
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:30 PM please contact the property in advance using the information on the booking confirmation
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Children
Babysitting*
Pets
Pets allowed*
Service animals welcome
Food and water bowls available
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Onsite self parking (EUR 12 per night; includes in/out privileges)
Electric vehicle charging point on site
Other information
Smoke-free property
Property amenities
Food and drink
Full breakfast (surcharge) each morning 7:00 AM–11:30 AM
Bar/lounge
Room service (limited hours)
Traveling with children
Babysitting (surcharge)
What to do
Access to nearby health club
Golfing nearby
Services
Front desk (limited hours)
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Multilingual staff
Beach sun loungers
Beach towels
Pool loungers
Facilities
1 building/tower
Built in 1900
Safe-deposit box at front desk
Terrace
Television in common areas
Seasonal outdoor pool
Full-service spa
Spa tub
Mediterranean architecture
Room amenities
Be entertained
Flat-screen television
Satellite TV channels
Home comfort
Air conditioning (climate-controlled)
Sleep well
Blackout drapes/curtains
Soundproofed rooms
Premium bedding
What to enjoy
Individually decorated
Freshen up
Private bathroom
Shower/tub combination
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Free local calls
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Special features
Spa
The onsite spa has couples treatment room(s). Services include massages. The spa is equipped with a steam room. The spa is open daily.
Dining
Bar lounge - This bar overlooks the pool.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: EUR 2.30 per person, per night. This tax does not apply to children under 18 years of age.
Optional extras
Full breakfast is offered for an extra charge of approximately EUR 15 for adults and EUR 9 for children
Children & extra beds
Babysitting is available for an extra charge
Cribs/infant beds are available for EUR 10.0 per day
Rollaway beds are available for EUR 20.0 per night
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of EUR 10 per pet, per night
Parking
Self parking costs EUR 12 per night with in/out privileges
Pool, spa, & gym (if applicable)
Pool access available from 10:00 AM to 8:00 PM
The seasonal pool is open from April to October
Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property does not have elevators.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Also known as
Hotel l'Octroi
Hotel l'Octroi Carcassonne
l'Octroi
l'Octroi Carcassonne
Frequently asked questions
Does Hotel l'Octroi offer free cancellation for a full refund?
Yes, Hotel l'Octroi does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel l'Octroi?
Yes, there's a seasonal outdoor pool. Guests have pool access from 10:00 AM to 8:00 PM.
Are pets allowed at Hotel l'Octroi?
Yes, pets are welcome. There's a charge of EUR 10 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Hotel l'Octroi?
Yes. Self parking costs EUR 12 per night. Electric vehicle charging is available.
What are the check-in and check-out times at Hotel l'Octroi?
Check-in start time: 3 PM; Check-in end time: noon. Check-out time is 11 AM.
What is there to do at Hotel l'Octroi and nearby?
Hotel l'Octroi has a spa and a seasonal outdoor pool, as well as access to a nearby health club.
What's the area around Hotel l'Octroi like?
Hotel l'Octroi is in the heart of Carcassonne, a short 4-minute walk from Château Comtal and 5 minutes' walk from Narbonnaise Gate.
Hotel l'Octroi Reviews
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
8.8/10
Staff & service
8.4/10
Amenities
8.6/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Exceptional
10 Sep 2024
Anne
Anne, 3-night trip
Verified Hotels.com guest review
8/10 Very good
23 Aug 2024
Hôtel très correct à 2 pas de la cité médiévale. Parking payant par contre.
Really enjoyed our stay & mainly down to the young male receptionist, who looked after us on our arrival.
Apologies but can not remember his name, but he went above/beyond in making a great 1st impression
Peter
Peter, 1-night trip with friends
Verified Expedia guest review
10/10 Exceptional
22 Mar 2024
Hugh John
Hugh John, 1-night trip
Verified Hotels.com guest review
2/10 Poor
19 Mar 2024
The property was ok, I arrived at the hotel to find it closed. No notice of this from the hotel. I call the hotel, and am informed I have been "upgraded" to a different hotel, Montmercy. This hotel was older and the facilties were interesting to say the least. Wifi was horrible, about 6 inches between the front of the toilet and the sink. I would not have chosen this hotel
john
john, 2-night trip
Verified Expedia guest review
6/10 Good
6 Oct 2023
Susan
Susan, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
9 Jul 2023
Keith
Keith, 1-night trip
Verified Expedia guest review
10/10 Exceptional
3 Jul 2023
Ideal location for the old city gate, just a short walk.
David
David, 1-night trip
Verified Expedia guest review
10/10 Exceptional
3 May 2023
Walking distance to the fortress, many restaurants inside. Modern facility, nice staff
doreen
doreen, 1-night romance trip
Verified Expedia guest review
4/10 Fair
20 Mar 2023
When we arrived at this hotel we were told that our reservation had been changed to another hotel further up the town. We had booked a large room with a double and a twin for extra space and comfort. When we arrived at the 2nd hotel we were sent to an annexe across the road from the main part of the hotel. Here we found that the room was a standard double. When I rang reception I was told that this was an upgrade. I informed her that we had booked a large double originally. She was then miraculously able to find such a room quite close to the original room she put us in. We had been traveling since 9 p.m. the previous evening without sleep so this was not the check in we expected
Bart
Bart, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
27 Sep 2022
Really good location for exploring Carcassonne. Staff were lovely and the hotel is quiet and very comfortable.
Laura
Laura, 3-night trip with friends
Verified Expedia guest review
10/10 Exceptional
16 Sep 2022
Juliet
Juliet, 1-night trip
Verified Hotels.com guest review
8/10 Very good
17 Aug 2022
Brendan
Brendan, 2-night trip
Verified Hotels.com guest review
8/10 Very good
1 Aug 2022
Modern hotel Steps away from castle. The outside swimming pool is lovely. Very good air conditioning.
We are family of three with teenager and the room was very small. We stayed for one night only on our way to south.
Snieguole
Snieguole, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
22 Aug 2020
Annamaria
Annamaria, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
4 Aug 2020
Scott
Scott, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
31 Oct 2019
Great location and the hotel staff were very friendly and knowledgeable. Other bonus was having a swimming pool!
Verified traveller
2-night trip
Verified Expedia guest review
10/10 Exceptional
16 Oct 2019
The staff were friendly and the room was immaculately clean. Aside from breakfast there was no real food service, but there are lots of restaurants in both the old and new towns - although be aware that out of season these generally close around 10pm.
Verified traveller
7-night family trip
Verified Expedia guest review
2/10 Poor
8 Oct 2019
When we arrived at the hotel they said they had no record of our reservation through Expedia though my credit card had been charged for the room. I don't know if this was an Expedia problem or the hotel gave our room to someone else. The woman at the desk tried very hard to get to the bottom of this but we had to go to a different and much more expensive hotel.
Verified traveller
1-night family trip
Verified Expedia guest review
8/10 Very good
7 Oct 2019
Stephen
Stephen, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
29 Sep 2019
A fabulous experience
A fabulous hotel which is clean and well furnished and has friendly professional staff. Great to have the swimming pool