Our stay was good overall, but the checkout experience was extremely disappointing.
The previous night, during check-in, we asked a staff member if we could check out at 12 PM the following day. They agreed, so we went out at around 8 AM.
When we returned at 10:30 AM, we were shocked to find that the General Manager herself had entered our room and packed all our personal belongings into a single bag without our permission.
Who gave her the right to touch and pack our belongings? This is a serious invasion of our privacy and completely unacceptable.
To make matters worse, the General Manager was extremely rude and unprofessional. She told us that nobody had informed her about our late checkout, despite her being the General Manager.
But how is that our fault? We had informed the hotel staff, and they had agreed. If there is poor communication between the hotel’s own employees and management, that is the hotel’s responsibility, not ours. Guests should not have to suffer because of internal miscommunication.
Instead of understanding our concern, she blamed us.
A pleasant stay was unfortunately ruined by the General Manager’s behaviour. Very disappointing experience. The hotel seriously needs to address its staff communication and respect for guests’ privacy.