Booked a Savannah chalet months in advance & paid at time of booking. On arrival we were told all Savannah Chalets were full & we'd been upgraded to the farmhouse. This sounded odd as ours was already paid for months ago. I asked what made the farmhouse an upgrade? The front desk guy just had a constant smirk on his face & said was better, but could not explain why. We were told the farmhouse was 2 miles off site & we'd need to drive there ourselves & get the staff to collect us for dinner. This didn't sound like an upgrade & sure enough when we got there, instead of being in our own chalet, we were in a building converted into 5 different rooms. No view, less space, no bath like the Savannah chalet would've had. Our view from the room was parked cars & hosepipes left on the ground. Inside the room was ok, but it wasn't the room I paid for & certainly no upgrade. There were no facilities here, apart from a pool round back of the building in front of someone else’s room. We noticed all the rooms in the farm building were occupied, so we weren’t the only ones that were allegedly upgraded. We waited 90 mins for the dinner pick up. There was no phone to call front desk. The meal was nice & had a nice atmosphere sitting outside. This was the only nice part of our stay. Basically we were lied to & told we'd been upgraded, rather than apologise for giving our room away. A bad experience made worse by incompetent staff. Would not visit again & not recommend it. Avoid!!!
