This is a basic airport hotel for warehousing people stuck between flights. I reserved to attend a conference nearby. Bad mistake. The hotel does not answer questions to their messaging system before arrival. I tried calling three times and spent over 20 minutes on hold each time. The free airport shuttle did not arrive for more than an hour and until I spent 20 minutes on hold and spoke to someone. Even with a half empty hotel they charged €24 for early check-in at 1:30 PM
Staff is remarkably helpful. When my keys didn’t work, they made me wait behind someone who arrived at the exact same time as me, while he checked out and asked a bunch of questions about how to get to the airport and the costs, etc., rather than just, updating my Keys.
There is no coffee bar available. Just a machine with very bad and very overpriced coffee at €2.65 for an espresso. The machine does not take bills, you need coins or use your credit card each time, and after a few times, of course your card will get blocked by your bank. There is a full restaurant, but they only offer a buffet, meaning a coffee in the morning is €16 or in the afternoon €20. It is unheard of for a hotel Not to have coffee available except machines. I witnessed the staff being quite dismissive and unhelpful to other guests as well as they asked questions. After almost 20 years as a platinum member on Expedia, this is the only time I’ve left a negative hotel review. Management needs to do a complete staff retraining.