All properties in Marrakech, Marrakech, Marrakech-Safi, Morocco

Hôtel Chems, Marrakech

4-star hotel in Medina with spa and outdoor pool

  • Free full breakfast, free WiFi, and free parking
$63 CAD

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Avenue Hommane Al Fetouaki, Marrakech, 40000, Morocco
  • if you're looking for a place to stay for 1 night nomore. no shower

    Dec. 2, 2020

  • The things which I don’t like when I went there people cleaning the rooms they was…

    Mar. 5, 2020

See all 309 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures

Guests rated location


The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
    • Free parking
    • Pool
    • Free WiFi
    • Airport transfer
    • Gym
    • Air Conditioning

    Property highlights

    Main amenities

    • 145 guestrooms
    • Daily housekeeping
    • Restaurant and bar/lounge
    • Full-service spa
    • Outdoor pool
    • Outdoor tennis court

    What’s around

    • In Medina
    • Bab El Djedid - 6 min walk
    • Koutoubia Minaret - 7 min walk
    • Casino de Marrakech - 11 min walk
    • Jemaa el-Fnaa - 13 min walk
    • Kasbah Mosque - 16 min walk

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    • Standard Single Room
    • Double Room
    • Standard Twin Room
    • Superior Double Room
    • Family Room

    What’s around


    • In Medina
    • Bab El Djedid - 6 min walk
    • Koutoubia Minaret - 7 min walk
    • Casino de Marrakech - 11 min walk
    • Jemaa el-Fnaa - 13 min walk
    • Kasbah Mosque - 16 min walk
    • Cyber Parc - 16 min walk
    • Moulay Al Yazid Mosque - 16 min walk
    • Mellah Market - 16 min walk
    • Saadian Tombs - 17 min walk
    • Avenue Mohamed VI - 17 min walk

    Getting around

    • Menara Airport (RAK) - 6 min drive
    • Marrakech Central Station - 9 min drive
    • Airport drop-off service
    See on map
    Avenue Hommane Al Fetouaki, Marrakech, 40000, Morocco

    At a glance

    Hotel size

    • This hotel has 145 rooms
    • This hotel is arranged over 2 floors


    • Check-in time 2:00 PM-2 AM
    • Check-out time is noon

    Restrictions related to your trip

    • Check COVID-19 restrictions.

    Special check-in instructions

    Front desk staff will greet guests on arrival.

    Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18


    • No cribs (infant beds)


    • Pets not allowed


    • Free WiFi in public areas
    • Free WiFi in rooms


    • Airport drop off (available 24 hours)*


    • Free onsite self parking
    *See fees and policies for additional details or extra charges

    In the hotel

    Food and drink

    • Free full breakfast daily
    • Restaurant
    • Bar/lounge
    • Coffee shop/café
    • Snack bar/deli
    • Poolside bar
    • Room service (during limited hours)
    • Coffee/tea in a common area

    Things to do

    • Outdoor pool
    • Pool sun loungers
    • Free use of nearby fitness center
    • Outdoor tennis court
    • Full-service spa
    • Spa treatment room(s)
    • Tennis lessons on site
    • Golf lessons available nearby
    • Golfing nearby
    • Scooter/moped rentals nearby
    • Pool umbrellas
    • Tennis on site

    Working away

    • Meeting rooms


    • 24-hour front desk
    • Concierge services
    • Tours/ticket assistance
    • Dry cleaning/laundry service
    • Laundry facilities
    • Hair salon
    • Luggage storage
    • Porter/bellhop


    • Number of buildings/towers - 3
    • Year Built - 1971
    • Elevator
    • Designated smoking areas
    • Garden
    • Terrace
    • Television in common areas

    Languages Spoken

    • Arabic
    • English
    • French

    In the room

    Home comforts

    • In-room climate control (air conditioning)

    Things to enjoy

    • Balcony

    Freshen up

    • Private bathroom
    • Bathtub or shower
    • Bidet
    • Free toiletries
    • Hair dryer

    Be entertained

    • 23-inch flat-screen TV
    • Satellite TV channels

    Stay connected

    • Free WiFi
    • Phone


    • Daily housekeeping
    • In-room safe

    Special features


    BEAUTY CENTER has 1 treatment room. Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with a steam room.

    Fees & policies

    Mandatory feesPay at property

    You'll be asked to pay the following charges at check-in or check-out:

    • Tourism fee: MAD 20 per person, per night
    • New Year's Eve (31 December) Gala Dinner per adult: MAD 1200
    • New Year's Eve (31 December) Gala Dinner per child: MAD 600 (from 2 to 11 years old)

    Optional extras

    • Airport shuttle service is offered for an extra charge of MAD 150 per vehicle

    Children and extra bedsPay at property

    • Rollaway beds are available for MAD 200 per night

    Pool, spa, and gym (if applicable)Pay at property

    • Guests under 18 years old are not allowed in the health club
    • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

    Hygiene and cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property.


    Only registered guests are allowed in the guestrooms.

    For transfers, guests must contact the property before arrival at the number on the booking confirmation.

    This property accepts Visa, Mastercard and cash.

    Also known as

    • Hôtel Chems Marrakech
    • Hôtel Chems Hotel Marrakech
    • Hôtel Chems
    • Chems Marrakech
    • Chems Hotel Marrakech
    • Chems
    • Hôtel Chems
    • Hôtel Chems Hotel
    • Hôtel Chems Marrakech

    *See fees and policies for additional details or extra charges


    • Yes, Hôtel Chems does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Please note that this information has been provided by our partners.
    • Yes, there's free self parking.
    • Yes, there's an outdoor pool.
    • Sorry, pets aren't allowed.
    • You can check in from 2:00 PM - 2 AM. Check-out time is noon.
    • Yes, there's an onsite restaurant. The dining venue will be unavailable from July 1 2021 to January 1 2022 (dates subject to change). Nearby restaurants include La Table Du Marche Marrakech (8-min walk), La Villa des Orangers (10-min walk), and So Lounge (10-min walk).
    • Yes, a shuttle from the hotel to the airport is available. The charge is MAD 150 per vehicle.
    • No, this hotel doesn't have a casino, but Casino de Marrakech (11-min walk) and Le Grand Casino de la Mamounia (6-min drive) are both nearby.
    • Practice your swing on the tennis courts. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Hôtel Chems also has a garden.
    • 2.0.Poor

      This is a terrible hotel and Expedia should be ashamed to have it as part of their organization. The concierge is the only positive about this hotel. Otherwise, it is disgusting. The breakfast included antique croissants, which could act as rocks as part of an avalanche. I am pretty sure some dictators of various countries are more friendly than the receptionists. I believe the snake charmers of Medina need to come and play a tune for the receptionists to perhaps cheer them up or an investment into customer service training. The cleaners are nice but are really attempting to either polish a turd or roll it in glitter. NEVER NEVER NEVER book during a new year as they will do you for £100+ per person for a “Gala Dinner” that involves the breakfast staff adding a bow tie to their morning blazers and serving poor food. The majority of guests left part way through the meal, as it cuisine began to replicate a scene from Indiana Jones. Back to the concierge, a good man who booked us two good trips, which allowed us to stay away from Hotel Chems for at least a few hours - god bless you!

      Chris, 5 night romance trip, Dec. 28, 2019

      Verified Expedia guest review

    • 2.0.Poor

      Dirtiest hotel I’ve ever stayed at. I’ve stayed in plenty of 9 to 30 dollar a night Riad’s and cheap hotels all over Morocco and this place was absolutely the worst. Horrible staff, rude and unhelpful. Bed literally had ants crawling on it. The room smelled of raw sewage so bad when we would turn the room fan unit on. The staff refused to move us. So we checked out after our first night of 5 and went to a different hotel. I couldn’t believe the service and dirty conditions of this hotel. Every trip I’ve ever taken to Morocco I’ve always been impressed with the kind people and beautiful facilities. This place should be a last resort, if you can go somewhere else do it!!!!!!!

      3 night family trip, Oct. 19, 2019

      Verified Travelocity guest review

    • 6.0.Good

      We loved how close the hotel was to the main square, however some of the staff were incredibly blunt and unhelpful at times. We asked to have breakfast arranged for an early start (4:45am), having paid for this, we were looking forward to water and fruit at the least, and yet the reception told us to speak to the restaurant staff, who told us this was impossible. A shame really. Booking tickets was also a little difficult and required two people to speak to the front desk separately to get a response!

      D., 4 night trip with friends, Jun. 20, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      Comfortable and good value for money

      The location is just great. The hotel isn't really 4 star but it was comfortable. The breakfast could be better but it was good enough. The hotel is located at the back of Koutoubia mosque but I didn't mind it.

      Tomasz, 3 night trip, May 25, 2019

      Verified guest review

    • 4.0.Fair

      The WiFi did not work for the whole duration of the trip, the room booked bathroom door locked at 3am in themornign and had to move rooms which had no working AC. Continetal breakfast with no water/toast and only fruit available was oranges. beign a 4star hotel i was disappointed there was not water/kettle in the rooms and room had smell

      anno, 3 night family trip, May 20, 2019

      Verified Expedia guest review

    • 6.0.Good

      Nice, but terrible food.

      The breakfast is awful. The place is abundant in oranges but they give you concentrate to drink. But that doesn’t matter, the food is cheap and just awful. And one night there was a huge storm so we stayed in for dinner, again, that was so awful. The room was old but fine, the staff were nice. It’s a great location as well. Just make sure you eat out.

      Erin, 3 night family trip, May 3, 2019

      Verified guest review

    • 4.0.Fair

      Lucky hotel to be 4 star

      This hotel declare themselves as 4 Star yet no wifi inside the room, air conditioning not working when Marrakech temp was 35deg C. MUST insist all their hotels to write clearly if Free Wifi "" means including wifi in the rooms or just in the hotel lobby. With the digital age, wifi is important for travellers to be connected for families and business. I will not book any hotels whom do not provide wifi in the rooms.

      TIAN SENG, 2 night trip, Apr. 28, 2019

      Verified guest review

    • 6.0.Good

      The hotel is in hard to reach area with stairs and winding roads. It’s more like a B&B. The host couple was gracious, the staff was friendly and the breakfast was fine. We were disappointed when we reached there as the view did not look like the picture posted on the website.

      3 night romance trip, Apr. 27, 2019

      Verified guest review

    • 2.0.Poor

      The hotel is located near to tourist attraction places in the town. However the staff were unpleasant and uncooperative, the room had a bad smell from the sewage system and AC was not cooling with poor ventilation. There is poor drainage of water in the bathroom. At the time of check in I waited long time in the lobby for my room to be ready, it was ready at 4 pm.

      3 night family trip, Apr. 26, 2019

      Verified Expedia guest review

    • 2.0.Poor

      Gardens lovely with tortoises and establushed planting. Pool good but unheated. Lication excellent.

      5 night romance trip, Apr. 21, 2019

      Verified Expedia guest review

    See all 309 reviews