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Platinum Yucatan Princess Adults Only - All Inclusive

5.0 star property
Escape to an all-inclusive haven where crystal-clear waters meet powdery white sand beaches. Relax by the poolside bar or challenge your partner to an exhilarating game of volleyball.

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Photo gallery for Platinum Yucatan Princess Adults Only - All Inclusive

View from property
8 bars/lounges, 2 poolside bars, beach bar
13 outdoor pools, pool umbrellas, sun loungers
8 bars/lounges, 2 poolside bars, beach bar
Aerial view
Located on a pristine white sand beach, Platinum Yucatan Princess Adults Only - All inclusive offers a luxurious retreat. Enjoy international cuisine at one of the 6 restaurants, relax with a drink at the poolside bar or indulge in reflexology and massages at Princess Spa Platinum. With fitness classes, outdoor tennis courts and basketball to enjoy along with free self parking.
VIP Access

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Non-smoking
  • Free breakfast

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 6 restaurants and 2 poolside bars
  • 8 bars/lounges
  • Full-service spa
  • 13 outdoor pools
  • Nightclub
  • 6 outdoor tennis courts
  • Fitness center
  • Sauna
  • Steam room
  • Beach umbrellas

Feel at home (6)

  • Private bathroom
  • Separate bathtub and shower
  • Living room
  • Television
  • Garden
  • Terrace
The current price is CA $533
CA $533 total
includes taxes & fees
Mar 6 - Mar 7

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Suite, Round Bed, Swimout (Honeymoon)

Suite, Round Bed, Swimout (Honeymoon) | Living area

Suite, Round Bed, Swimout (Honeymoon)

Highlights

Balcony or patio
Private indoor hot tub
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Blackout drapes/curtains
Hair dryer
  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Swimout (Platinum)

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room, Swimout (Platinum)

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free minibar items
Plasma TV
Pillow menu
Blackout drapes/curtains
Hair dryer
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (deluxe)

Free minibar, in-room safe, desk, blackout drapes

Junior Suite (deluxe)

Highlights

Balcony or patio
Air conditioning
Free minibar items
Plasma TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
Bathrobes
  • 55 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite, Hot Tub (deluxe)

Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Hot Tub (deluxe)

Highlights

Balcony or patio
Air conditioning
Free minibar items
Plasma TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
Bathrobes
  • 55 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon)

Highlights

Balcony or patio
Private indoor hot tub
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Blackout drapes/curtains
Hair dryer
  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Platinum)

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room (Platinum)

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free minibar items
Plasma TV
Pillow menu
Blackout drapes/curtains
Hair dryer
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe)

Highlights

Balcony or patio
Air conditioning
Free minibar items
Plasma TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
Bathrobes
  • 55 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed
Table tennis, music library

Grand Riviera Princess - All Inclusive

  • Pool
  • Free breakfast
  • Spa
  • Free parking
8.0 out of 10, Very good, 3,517 reviews
The price is CA $472
CA $472 total
includes taxes & fees
Mar 12 - Mar 13
Grand Riviera Princess - All Inclusive
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About the area

Map
Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen, QROO, 77710

What's nearby

  • Playa Xcalacoco - 16 min walk
  • Gran Coyote Golf - 7 min drive
  • El Camaleón Mayakoba Golf Course - 8 min drive
  • Tres Rios Ecopark - 12 min drive
  • Playa del Carmen Main Beach - 20 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive
  • Cozumel Intl. Airport (CZM) - 12.7 miles/20.5 km

Restaurants

  • ‪Amaranto - ‬18 min walk
  • ‪Alberca - Pool - ‬9 min walk
  • ‪Privilege Lounge - ‬13 min walk
  • ‪Piano Bar - ‬6 min drive
  • ‪Restaurante Hacienda - ‬15 min walk

About this property

Platinum Yucatan Princess Adults Only - All Inclusive

At Platinum Yucatan Princess Adults Only - All Inclusive , you can spend time at the beach enjoying beach umbrellas, volleyball, and beachside drinks, plus you'll be within a 10-minute drive of El Camaleón Mayakoba Golf Course. 13 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, facials, and aromatherapy. Yucatan, one of 6 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious property include 2 poolside bars, a nightclub, and a fitness center. Fellow travelers love the pool and helpful staff.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Languages

English, French, Spanish

At a glance

DONE

Hotel size

    • 470 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Contactless check-in available
    • Express check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 18
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
    • Onsite parking includes off-street options
DONE

Other information

    • Smoke-free property
    • Caters to adults only

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:00 AM
  • 6 restaurants
  • 8 bars/lounges
  • 2 poolside bars
  • Beach bar
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Beach volleyball
  • Basketball
  • Archery
  • Shopping
  • Pool table
  • Scuba diving nearby

Working away

  • Business center
  • Conference space (6426 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 5 buildings/towers
  • ATM/banking
  • Garden
  • Terrace
  • Fitness center
  • Golf driving range on site
  • 13 outdoor pools
  • Full-service spa
  • Nightclub
  • Hot tub
  • 6 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • 42-inch plasma TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Furnished balcony/patio
  • Separate living room

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • LED light bulbs

Special features

Spa

Princess Spa Platinum has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Dining

Yucatan - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Bruschetta - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Rodeo Grill - This theme restaurant specializes in Tex-Mex cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open 24 hours. Open daily.
Aroma - This fine-dining restaurant specializes in international cuisine and serves dinner only. Open daily.
Asiatico - This theme restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Policies

Guests can rest easy knowing there's a security system and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
This property enforces a strict dress code in the restaurants.

Also known as

Platinum Yucatan Princess Adu
Platinum Yucatan Princess All Suites Playa del Carmen
Platinum Yucatan Princess All Suites Resort
Platinum Yucatan Princess All Suites Resort Playa del Carmen
Platinum Yucatan Princess Adults All inclusive Playa del Carmen
Platinum Yucatan Princess Adults Playa del Carmen
Platinum Yucatan Princess Adults

Frequently asked questions

Does Platinum Yucatan Princess Adults Only - All Inclusive offer free cancellation for a full refund?

Yes, Platinum Yucatan Princess Adults Only - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Platinum Yucatan Princess Adults Only - All Inclusive ?

Yes, there are 13 outdoor pools.

Are pets allowed at Platinum Yucatan Princess Adults Only - All Inclusive ?

Sorry, pets aren't allowed.

Is parking offered on site at Platinum Yucatan Princess Adults Only - All Inclusive ?

Yes, there's free self parking.

What are the check-in and check-out times at Platinum Yucatan Princess Adults Only - All Inclusive ?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Express check-in and contactless check-in are available.

Is there an onsite casino at Platinum Yucatan Princess Adults Only - All Inclusive ?

No, this property doesn't have a casino, but Riviera Gran Casino (13-min drive) is nearby.

What is there to do at Platinum Yucatan Princess Adults Only - All Inclusive and nearby?

Have fun with onsite activities like archery and volleyball, and practice your swing on the tennis courts. Additional recreation onsite includes fitness classes, basketball, and volleyball. Indulge in a treatment at the spa, soothe your senses in the hot tub, or go for a swim in one of the 13 outdoor swimming pools. Platinum Yucatan Princess Adults Only - All Inclusive also has 2 poolside bars, 8 bars, and a nightclub, as well as a sauna, a steam room, and a garden.

Are there restaurants at or near Platinum Yucatan Princess Adults Only - All Inclusive ?

Yes, there are 6 onsite restaurants, featuring international cuisine.

Does Platinum Yucatan Princess Adults Only - All Inclusive have any outdoor private spaces?

Yes, every room features a furnished balcony.

What's the area around Platinum Yucatan Princess Adults Only - All Inclusive like?

Platinum Yucatan Princess Adults Only - All Inclusive is a short 16-minute walk from Playa Xcalacoco and 19 minutes' walk from Chun-Zumbul (diving site). Travelers say this property is in a good location.

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Reviews

8.4

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Pierre, 6-night trip
Verified Hotels.com guest review

6/10 Good

Samantha, 5-night trip
Verified Hotels.com guest review

8/10 Very good

What we expected
Value for money, used a lot of the next door resort. Buffet -adequate, food, luke warm. Rodeo grill, basic lunch. Evening, food and service great. Faff with pool towel process
haydn, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Gabriel, 4-night trip
Verified Hotels.com guest review

4/10 Fair

mark, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Tiana Pearl Mona, 6-night trip
Verified Expedia guest review

4/10 Fair

When we arrived, we were upgraded to a deluxe suite. When we stepped into the room, we were immediately greeted with filth. The floor was ruined by rust from the furniture. The lounger was stained. The king size bed appeared to be made with queen sheets as the mattress protector would slip off the corners no matter how you laid. I also don’t believe they changed our bedding the entire week. When we asked to go back to our original room, they told us they had no other rooms available and that we would have to wait 2-3 days to move, which seemed absurd. We never received clean beach towels, so we had to use wet/dirty towels the whole week. Our toilet clogged and because our phone was broken, we had to go down to the front desk at midnight and ask them to send someone to come repair it. Additionally, our sinks were both broken. The one would spit brown water, and the other wouldn’t drain. One of the showers wouldn’t get warm, thankfully there was a second shower head. The food schedule was frustrating because if you didn’t eat during their lunch from 12-3, you wouldn’t be eating again until after 6pm, and you couldn’t rely on their “snacks” because they were extremely unappetizing. The beach had only a few feet of sand before it would drop off very suddenly into rocks. The sports area was a very far walk from anything else, which made it pointless to go. This resort came highly recommended, which is very disappointing and we will not stay here again, nor recommend it to anyone.
Delaney Leah, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

Excellent it was beautiful for my first time in Mexico Yucatán was very exceptional
Corey, 6-night romance trip
Verified Expedia guest review

8/10 Very good

I've stayed at several all inclusive resorts in Mexico over the years and this was a great one at a great price point. While the hotel is not brand new and had a couple of challenges, the staff was pretty incredible. The pools were great, the food was really good. I didn't feel like I was on top off anyone else or we ever ran out of room. The entertainment was slightly bad which was kind of what I loved about it. I read all the reviews, people complaining about the animals (there are Coati's around and people leave their food out and they get into it. That is not a resort or animal problem, that is a human being problem). If you are looking for a couples trip or a trip with friends and your goal is to enjoy the pool, meet people from all over the world (especially Canada), this is a great option. The entertainment, food and bar staff work so hard and did an exceptional job on a full day of storms. I have to give kudos to them!
Lisa, 6-night trip with friends
Verified Expedia guest review

8/10 Very good

The staff was amazing. Good food. Fun times.
camellia, 7-night trip with friends
Verified Expedia guest review

8/10 Very good

The staff - from the restaurants to the room cleaners to the bar and reception were awesome!!! Extremely helpful and friendly. I was not crazy about how the hotel was split up into so many sections.
EILEEN MARY, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

This was our second stay here. Swim out suites are perfect. Service was great. Resort is clean. Restaurants seemed a little better this time but were not bad last trip. This resort offers a fantastic value. (get a swim-out). We will be back.
Thomas Matthew, 6-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Facility, beach, staffs and food were all excellent.
Junko, 8-night trip
Verified Expedia guest review

2/10 Poor

Fares, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Patti, 7-night trip
Verified Expedia guest review

8/10 Very good

This is a great place to stay if you’re able to get a fair price. It is the middle of the road… not great but defiantly not bad. It’s older and still in good condition. The pools are great and walk-out pools from your room are a great addition. Beach is clean with a bar and food available without having to walk into the resort. AC in the room was amazing with comfortable beds and black out shades. There is wild life around but they didn’t bother us one bit. The gym has enough equipment to get a good workout in. Negatives were that food was not bad but mediocre. We booked a message and it was horrible. Save your money and book one at home before or after your visit. The trip was a long weekend kid free getaway for my wife and I. I would recommend if you book a deal. Not full price
Joseph, 3-night romance trip
Verified Expedia guest review

6/10 Good

Great hotel withing budget; you'll get what paid for... The staff (SOME) wasnt nice
David, 3-night romance trip
Verified Expedia guest review

6/10 Good

Needs more staffing, NEED to make people aware of dress code
Ashleigh Katlyn, 7-night trip
Verified Expedia guest review

6/10 Good

Spa massage was very good
Rene, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Spa Maya was utterly amazing and highly recommend to anyone looking for a very natural Spa Massage and experience. Mari and Virginia were so professional and nice! The resort staff generally were great aside from maybe 1 or 2 sour apples. Room service needs improvement bad. I do understand there will be a wait but pushing an hour of wait time is ridiculous, also if you need to take a late shower or bath, make sure you have all of your towels in the room as room attendance closes early. Restaurants were ok, our fave was the Bruschetta and open Buffet. The Kotatsu was horrible and so was the service from server, except for the host who I cannot remember his name but he worked 11/14 and he was so nice! The restaurants did a decent job in trying to accommodate Vegan options as we traveled with a person who was vegan. Suggestion, make sure more vegetarian and Vegan options are available in all restaurants. Night activities could use a little updating. Overall, we do plan on going again with our sisters because it was a great relaxing time.
Jamillah Yasmin, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Just returned after a week with a party of 13. Great time great place!!! Would definitely return!!
martie, 5-night trip with friends
Verified Expedia guest review

8/10 Very good

Nice beach, friendly staff. Property seems a little outdated, pretty quiet after 6pm.
Kaydee, 6-night romance trip
Verified Expedia guest review

8/10 Very good

We had an awesome stay! Our swim out room was wonderful and the staff was very friendly and helpful. The beach was rocky in the shallow areas but overall, very nice getaway!
Stephanie, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

I went with my boyfriend to this resort and we absolutely loved it. They always had something to do and also the restaurants were all really good. We definitely would go back to this resort!!
Stephanie, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Virgie Lee, 5-night trip
Verified Expedia guest review