First the good! The bellhops Amazing! The entertainment group are great, Tania was amazing at the rifle shooting and casino night, Fernando is the BEST waiter of all! All of the activities are fun and well put together. The bartenders keeps the drink coming and they are mixed well. The room was comfortable and clean with the BEST a/c ever! Rodeo is the best restaurant with big DELICIOUS portions! The wildlife is so COOL, caoti, raccoons, iguanas, and 2 cute black cats!
Now the not so good. The lobby staff is not great, when you arrive there are 3 staff but only 2 are helping. We did an off site excursion and were told we would get box lunches, due to our leave time the Buffett is not open early, we spoke to the concierge he wrote down 4 boxes at 6:00 am, we got up went to the lobby to get are boxes and the not so kind check in person told us we donât have them you should have gotten a ticket. We spoke to 3 people the day before about getting the lunches and not 1 person told us about a ticket. The food is not great, and food is not readily available during the day. The Buffett is open all day but you can only get food food during the designated times, the have a âsnack timeâ but it was just hamburger, hot dogs and fries. I would like to be able to have fruit at snack time. Also the activities are fun but it is hard to find out where they are located, and some you have to sign up in advance but itâs not written anywhere.