This place is extremely difficult. If you book here through Expedia, expect problems. You have to check in through a different hotel a couple miles down the road. If you have any problems, you won’t get any help from the front desk. You will have to go back through Prince. If you are the one to book the room, they won’t allow your spouse to check you in. This created an entirely different problem since the two hotels are not connected. After several trips back and forth, we finally got our room only to end up with a bad shower…didn’t work. Don’t expect to be able to go down to the lobby and they help you. You have to go back to Prince hotels again. 😡 this was absolutely the worst check in experience I have ever had. With that being said, the staff was friendly, the room was clean. I am just so frustrated and I will not stay here again because of the hassle of check in. When I explained my frustration, the girl at the desk told me if I had booked through them, none of this would have happened. In the days of third party booking, apps, and looking for a place to stay, who books that way anymore? Get with the 21 century y’all. Third party p
Booking is here to stay.