Xscape Tulum

Property class: 3.5
Tulum hotel with outdoor pool and restaurant

Choose dates to view prices

Xscape Tulum puts you within a 10-minute drive of Tulum Mayan Ruins and Tulum National Park. The restaurant is the perfect spot for a bite to eat, and after having fun at the outdoor pool, you can unwind with a drink at the bar/lounge. Also, Gran Cenote and Tulum Beach are within a short drive. Fellow travelers love the helpful staff.
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Airport transfer
  • Free parking
  • Free WiFi
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Airport shuttle
  • Air conditioning
  • Garden
  • Library
  • Front-desk safe
  • ATM/banking services
  • Multilingual staff
  • Concierge services

Feel at home (6)

  • Private bathroom
  • Garden
  • Daily housekeeping
  • Free self parking
  • Outdoor swimming pools
  • Free toiletries
$29 nightly
The total price is $39
Oct 14 - Oct 15
Total with taxes and fees

Room options

Available filters for rooms
Showing 19 of 19 rooms

View all photos for Premium Room, 1 King Bed, Hot Tub, Pool View

A bed with a canopy, a woven headboard, and two bedside tables with vases.

Premium Room, 1 King Bed, Hot Tub, Pool View

  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed, Jetted Tub, Garden Area

A bedroom with a wooden ceiling, a bed with pillows, a chair, a small table, and a plant.

Luxury Room, 1 King Bed, Jetted Tub, Garden Area

  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, Terrace

A modern kitchen with white cabinetry, a dining table with a colorful placemat, and a sofa with patterned cushions.

Apartment, Terrace

10.0 out of 10
Exceptional
(1 review)
  • 646 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Apartment, 1 Queen Bed with Sofa bed, Pool View

A compact living space with a dining table, white chairs, a sofa with cushions, a refrigerator, a small kitchen area, and a decorative plant.

Standard Apartment, 1 Queen Bed with Sofa bed, Pool View

  • 646 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Loft, Terrace

A bedroom with a bed, bedside tables, a dresser, and a kitchenette.

Loft, Terrace

10.0 out of 10
Exceptional
(1 review)
  • 377 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Junior Loft, Terrace

A bedroom with a bed, a desk, and a chair. There is a wardrobe with clothes and a mirror.

Junior Loft, Terrace

8.0 out of 10
Very good
(1 review)
  • 323 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed, Hot Tub, Pool View

A spa area with a hot tub, two flower arrangements, and a sliding glass door leading to a covered outdoor area.

Premium Room, 1 King Bed, Hot Tub, Pool View

8.6 out of 10
Excellent
(4 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, Balcony, Pool View

A bedroom with a large bed, a wooden headboard, a small table, and a view of the outdoors through a sliding door.

Premium Room, Balcony, Pool View

9.6 out of 10
Exceptional
(4 reviews)
  • 323 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Premium Room, Terrace, Pool View

A bedroom with a large bed, a wooden headboard, a small table, and a view of the outdoors through a sliding door.

Premium Room, Terrace, Pool View

8.0 out of 10
Very good
(2 reviews)
  • 269 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed, Jetted Tub, Garden Area

A spa room with a soaking tub, candles, and a decorative vase.

Luxury Room, 1 King Bed, Jetted Tub, Garden Area

  • 484 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed, Garden View

A bed with a canopy, a wooden door, a small table, and a window with curtains.

Luxury Room, 1 King Bed, Garden View

  • Garden view
  • 484 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed, Garden View

A room with a thatched roof, a bed with a white canopy, a chandelier, and a wooden door.

Luxury Room, 1 King Bed, Garden View

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

A bedroom with a brick wall, a wooden headboard, and two hanging light fixtures.

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(6 reviews)
  • 322 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Apartment

A spacious room with a large bed, a ceiling fan, and a view through large windows.

Superior Apartment

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Superior Apartment Deluxe

A bedroom with a large bed, a wooden headboard, a bedside table with a lamp, and a window with curtains.

Superior Apartment Deluxe

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Superior Apartment

A bedroom with a large bed, two bedside tables, a ceiling fan, and a window with curtains.

Superior Apartment

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Estandar Apartment

A bedroom with a large bed, a nightstand, a wooden wardrobe, and a small table with a vase.

Estandar Apartment

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Futon

View all photos for Apartment Premium With Jacuzzi

A bedroom with a bed, bedside table, lamp, and a view of greenery outside.

Apartment Premium With Jacuzzi

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Futon

View all photos for Apartment with Terrace and Jacuzzi

A bedroom with a bed, nightstands, a wardrobe, and a mirror.

Apartment with Terrace and Jacuzzi

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Futon

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About the neighborhood

Map
Calle Kukulcan Sur entre Calle Xel Ha, Zac be, Tulum, QROO, 77780

What's nearby

  • Hospital de Tulum - 8 min walk - 0.7 km
  • Dos Aguas Park - 11 min walk - 1.0 km
  • Holistika Art Walk - 4 min drive - 2.2 km
  • Playa Paraiso - 12 min drive - 7.4 km
  • Tulum Mayan Ruins - 13 min drive - 6.3 km

Getting around

  • Tulum Intl. Airport (TQO) - 43 min drive
  • Cancun Intl. Airport (CUN) - 98 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Delicia - ‬5 min walk
  • ‪Taqueria El Sabor Mexicano - ‬4 min walk
  • ‪Palma Central - ‬3 min walk
  • ‪Sukhothai - ‬1 min walk
  • ‪El Camello Jr - ‬3 min walk

About this property

Xscape Tulum

  • Xscape Tulum puts you within a 10-minute drive of Tulum Mayan Ruins and Tulum National Park. The restaurant is the perfect spot for a bite to eat, and after having fun at the outdoor pool, you can unwind with a drink at the bar/lounge. Also, Gran Cenote and Tulum Beach are within a short drive. Fellow travelers love the helpful staff.

At a glance

Hotel size

    • 27 rooms
    • Arranged over 3 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • The front desk is open Monday - Sunday (7:30 AM - 9:00 PM)
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free secured, uncovered onsite self parking

Transfers

    • Airport shuttle on request (available 24 hours)*

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–noon
  • Restaurant
  • Bar/lounge

What to do

  • Boat tours nearby
  • Scuba diving nearby

Services

  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Multilingual staff
  • Bicycle rentals
  • Bike storage
  • Pool loungers

Facilities

  • 3 buildings/towers
  • Built in 2014
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Library
  • An outdoor pool
  • Bicycle parking

Accessibility

  • Wheelchair-accessible path of travel

Room amenities

Home comfort

  • Air conditioning
  • Window screens

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately USD 8 to 15 for adults, and USD 8 to 15 for children
  • Airport shuttle service is offered for an extra charge of USD 130 per room (one-way)

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 10:00 PM

Policies

Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Property Registration Number 011-025-002783/2026

Also known as

Xscape Tulum Hotel
Xscape Tulum
Xscape Tulum Hotel
Xscape Tulum Tulum
Xscape Tulum Hotel Tulum

Frequently asked questions

Does Xscape Tulum offer free cancellation for a full refund?

Yes, Xscape Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Xscape Tulum?

Yes, there's an outdoor pool. Guests have pool access from 9:00 AM to 10:00 PM.

Are pets allowed at Xscape Tulum?

Sorry, pets aren't allowed.

Is parking offered on site at Xscape Tulum?

Yes, there's free self parking.

Is airport shuttle service offered by Xscape Tulum?

Yes, an airport shuttle is available. The charge is USD 130 per room one-way.

What are the check-in and check-out times at Xscape Tulum?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.

What is there to do at Xscape Tulum and nearby?

Have fun with nearby activities like boat tours, fishing, and scuba diving. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a garden.

Are there restaurants at or near Xscape Tulum?

Yes, there's an onsite restaurant.

What's the area around Xscape Tulum like?

Xscape Tulum is in Tulum City Center, a short 11-minute walk from Dos Aguas Park.

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Reviews

Xscape Tulum Reviews

8.8

Excellent

9.0

Cleanliness

7.4

Location

9.2

Staff & service

8.8

Property conditions & facilities

Guest review summary

What guests liked

  • The restaurant serves delicious food at reasonable prices with generous portions and excellent service. (12 reviews)
  • The pool is beautiful, clean, and a great place to relax with comfortable sun loungers and a welcoming atmosphere. (9 reviews)
  • The hot tub was clean and worked well, with ideal temperature and pleasant salts. (3 reviews)
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From real guest reviews summarized by AI.
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Popular mentions

Service staff
Room
Restaurant
Food
Location
Towns
Water
Beach
Lobby
Biking

Reviews

Verified review

10/10 Exceptional

Nice staff who accommodated any request, beautiful setting, close to main
Verified review

8/10 Very good

Represented good value. Staff were friendly and helpful. Good basic accommodation in walking distance of centre, rating given in the context of price paid. Beautiful grounds with a jungle feel. Expect charm rather than luxury. Front of property is noisy at night, try to book rooms at back of property. Works best as a base to go out from. Thanks to the hotel’s team for making us welcome.
Verified review

10/10 Exceptional

The staff was amazing. Luis was vey helpful and friendly. All the staff at the restaurant were very attending. The room service excellent. Clean room. Breakfast and dinner was phenomenal. Easy to get to centro.
Verified review

10/10 Exceptional

Beautiful gardens and relaxing vibe
Verified review

10/10 Exceptional

I love this place! I have stayed here many times over the last 10 years and it’s always my favourite. I always come back! Perfect location! Lots of cafes, restaurants, bars all within walking distance. The beach is 20min by bicycle (5min by car) Large rooms, comfy bed and pillows, clean, beautiful pool area… great food and drink selection. And amazing team!
Verified review

8/10 Very good

The wait staff was excellent. We stayed in the jacuzzi garden room…was more like a cold tub. All of downtown Tulum was within walking distance. Good selection of restaurants within a half mile.
Verified review

10/10 Exceptional

Spuer nice courtyard area w pool and nice spacious tooms
Verified review

8/10 Very good

Staff very friendly. Place very clean. Quiet and relaxing atmosphere. Restaurants have great food.
Verified review

10/10 Exceptional

Beautiful property, matched the Tulum vibe we all imagine. Area surrounding is very local, but it is conveniently located to the center of town. Staff was exceptional!
Verified review

10/10 Exceptional

Walking distance to Tulum Centro. 7 eleven, very cute cafe and many dining nearby. Very friendly receptionist.
Verified review

10/10 Exceptional

Great spot. Off the main strip and much more quiet so you can relax at night. Great little outdoor tubs on the main floor and a nice pool. Welcome drinks were fun.
Verified review

10/10 Exceptional

Relaxing, “artistic vibe.”

This is a small, quiet hotel with a bit of an artistic, primitive vibe. Very kind staff. Relaxing. Spacious room with very comfortable king size bed. Great swimming pool & pretty outdoor area.
Verified review

10/10 Exceptional

The best of Tulum !

Absolutely love this GEM! Best service , great setting and my favorite Tulum location. I’ll return. Don’t hesitate to book this spot.
Verified review

10/10 Exceptional

This was an amazing stay! We enjoyed the porch area and mini fridge. The fridge was stocked with a great lager. Simple, clean, beautiful. A weekend was not long enough!
Verified review

6/10 Good

Mixed feelings about this one. Smelly room, breakfast wasn’t good, loud at night. Location is good if you want to be in town
Verified review

8/10 Very good

The surrounding area is a little run down. But the actual property is very nice if you want to RELAX. Not a party type property, no phone, tv or strong Wi-Fi. But very nice for a romantic getaway that doesn't break the bank.
Verified review

10/10 Exceptional

Xscape hotel is a beautiful place to be when visiting Tulum, the comfort and design of the buildings, gardens and pool makes it a very inviting and pleasurable. Diana and Valeria the Reception Desk employees went above and beyond trying to help us make our stay more enjoyable, they gave us great suggestions on where to go, gave us a useful map when we rented a couple of their rental bikes to enjoy visiting the town. They also gave us the option to leave our belongings on our last day after we check out. Upon our arrival back,we were able to use the pool and later have access to a full bathroom,so we could freshen up and continue our trip to our next location. Their friendliness, knowledge and willingness to help us was truly appreciated. We will for sure be back to Xscape Tulum
Verified review

4/10 Fair

I booked the “luxury room” with the jetted tub for 5 nights. Before I even checked in I tried to cancel one night and they wouldn’t allow it. The street that the hotel on is pretty sketchy, but once you come into the gated areas it’s super nice! Lots of plants and a pool. The restaurant was really good. The jetted tub in the room was huge and there was not enough hot or even warm water to fill it, so we paid an extra $500 for NOTHING. It also had a super stink smell. The bathroom door was messed up, the shower didn’t have anything to block the water from going everywhere. It wasn’t the cleanest, and the bedding smelt bad like wet cloth that wasn’t dried properly. We asked them to change it and it still smelt bad. It was super loud 2/4 nights we were there. I would not recommend staying at this hotel for your entire trip, unless you want to feel like you’re roughing it. It’s not as good as the listings make it out to be and not worth the price.
Verified review

10/10 Exceptional

Relaxing stay

***I stayed in room X1. The reason why I booked the suite is because of the Jacuzzi. Didn’t realize how big it was until front desk took me to the room. It literally fits about seven adults. It was insane and I was super happy. I booked this room!!! *** I love the property. The staff are super nice, and extremely thoughtful. The pool guy took all his belongings out-of-the-way just so I can get a picture of the pool when he was working on it. Franco and Mario in the restaurant are wonderful. Ivanna at the frint desknis super sweet and full of recommendations. Her how I had to go to reception the evening before to ask for two pillowcases. Only to realize the stinging mildew smell was coming from my pillow and not the pillowcases. She was modified and contacted her supervisor straight away. ***If you are the property owner or manager reading this review, please FiIX the side door in X1. I told the evening reception that my door, although is locked…still opens when you pull the door knob. She told me not to worry, and I should be safe. I slept without incident…but still fix the door. My room was spaciius. Honestly, it was difficult trying to decide which rooms to book here; as they are alll unique!!! I am coming back to do the apartment and rooms w/ rooftop terrace. There is a sushi restaurant, a garden, dining area, and pool. Ask front sesk for pool towels.
Verified review

10/10 Exceptional

Everything is great
Verified review

10/10 Exceptional

Very nit and quint little place. Will definitely stay again
Verified review

10/10 Exceptional

Very nice hotel and great friendly people working here.
Verified review

10/10 Exceptional

We loved Luis ! He was always so kind and helpful.
Verified review

8/10 Very good

Beautiful oasis

Beautiful place! It was an awesome oasis in the city. Absolutely loved it and would stay there again.
Verified review

8/10 Very good

Well located, good value, friendly staff! would reccomend!