Staff really friendly. The room was ok but not well cleaned and the bathroom was not good at all : toilet with running water all the time and the pressure in the shower was so low it took me ages just to wet my hair. Hopefully there is a good shower at the gym.
Loved the place, close to shops, check out times could be a bit later, hard to wake up and rush checking out at 10am in cold days. Other than that, process was easy. Highly recommend
Arrived around 3.30 to find front door locked and reception closed. Called an offsite call centre and was put on hold while they found someone that could let us in. The fellow who eventually arrived was gruff and didnât make us feel very welcome at all. The rooms were cold and the windows left open. No central heating but only a little space heater that didnât work. Bed was fine and TV had streaming services but they were the only positives.
As I already did a check in review regarding our disappointment I wonât go into the details again. There needs to be a lot of change for this hotel to change our opinion and a lot more care when guests are unhappy if justified, in which our case it was. On the good side this hotel could be amazing with some maintenance and better housekeeping & some front desk service. it would be a nice place to stay. Great wifi, and convenient location with access to cafes and shops.