The family who runs the hotel are great. Very approachable and affable. I would totally recommend stay at the Highlander. Next visit to the bay area, I'll be staying there.
I had a very disappointing stay at Highlander Motel. The room was not up to standard, with significant cleanliness issues, including stained towels and dirty surfaces, which made the space feel neglected. There were also concerning maintenance problems that made me feel unsafe, such as poorly maintained electrical fixtures and structural damage. The staff seemed unresponsive to these issues, and I was frustrated by the lack of support from the booking platform. I hope these serious concerns are addressed to ensure a better and safer experience for future guests.
The staff was very friendly & check in was quick and very thorough. the stay was very comfortable & quiet, the room was clean and very cozy.. We would stay here again.
The owner was very accommodating - she let me leave my things for several hours after checking out in the morning and was very pleasant about it. The rooms are fine. My only concern is that it's tricky to find a nice restaurant/coffee shop in the area.
It was what I would have expected for the price. The bed was comfortable. I had to wipe off my night stand which was sticky. They need to use some bleach to clean the shower. The street was run down but pretty deserted. There were not homeless folks around there.
Older property, but remodeled pretty nicely. Place was pretty clean, but the phone and the hair dryer didn't work, along with several of the outlets. Asked for an accessible room and got put on the second floor with no elevator. And the weirdest thing ever encountered in any hotel stay ever...went to take a shower, discovered there were 2 bath towels and no hand towels or washcloths. Called down to the office from cell phone after looking up the number because the room phone didn't work, to be told that they DON'T HAVE WASHCLOTHS!! I have never heard of such a thing in all my life!