Does Pullman Luang Prabang offer free cancellation for a full refund?

Yes, Pullman Luang Prabang does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Pullman Luang Prabang?

Yes, there are 3 outdoor pools and a children's pool. Guests have pool access from 9:00 AM to 7:00 PM.

Are pets allowed at Pullman Luang Prabang?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Pullman Luang Prabang?

Yes, there's free self parking. Parking spots may be limited.

Is airport shuttle service offered by Pullman Luang Prabang?

Yes, an airport shuttle is available. The charge is USD 18 per vehicle one-way.

What are the check-in and check-out times at Pullman Luang Prabang?

Check-in start time: 2:00 PM; Check-in end time: anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.

What is there to do at Pullman Luang Prabang and nearby?

Have fun during the warmer months with activities such as mountain biking. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Pullman Luang Prabang also has 2 bars, a waterslide, and a 24-hour fitness center, as well as spa services and a garden.

Are there restaurants at or near Pullman Luang Prabang?

Yes, L'Atelier offers international cuisine.

Does Pullman Luang Prabang have any outdoor private spaces?

Yes, every room features a furnished balcony or patio.

Pullman Luang Prabang: Reviews, Deals, and Hotel Rooms 2025 on Hotels.com

8/10 Very good

Sep 14, 2025

As such a large organisation, why are you still using plastic bottles in this day and age? Staff were very nice and welcoming. Overall, a pleasant stay.

Adam, 3-night trip

10/10 Exceptional

Nov 1, 2024

Excellent Resort!

Incredible Resort ! Quite and Authentic! Highly recommended!!

Tal, 3-night trip

10/10 Exceptional

Jan 7, 2023

Beautiful property and everyone was friendly and helpful.

10/10 Exceptional

Jun 29, 2023

The hotel was beautiful and the staff was excellent. I will definitely stay at Pullman on my next visit to Luang Prabang.

Nicholas, 2-night trip

10/10 Exceptional

Dec 16, 2024

It’s a bit out of town but has a good shuttle service. Rooms are lovely, not many people staying here so pretty quiet. Breakfast average. Staff nice and helpful.

Nudrat, 3-night trip

10/10 Exceptional

Oct 28, 2022

Fantastic location, 5km out of Luang Prabang centre but the free shuttle service made it really easy! Very friendly staff, nothing was too much trouble and they arranged all of our trips for us. Would definitely stay here again!!!

Jane, 4-night trip

10/10 Exceptional

Nov 18, 2022

The property is very clean quiet nice beautiful landscape. Staff is very friendly and helpful. Everything was great in this property.

Soksan, 2-night trip

10/10 Exceptional

Nov 20, 2023

The property’s landscape is extremely beautiful and the stay is very comfortable . The rooms are spacious and very clean. Futhermore the services from all the staff there is exceptional and very helpful especially front desk receptionist ms velra . We would definitely choose to stay here if we visit luang prabang again.

Esther vie nie, 3-night trip

8/10 Very good

Mar 24, 2025

Gorgeous setting

The setting of this hotel is stunning - you can see the rice fields from the lobby and the pools. This was the highlight of our Laos trip. Check in staff (and all staff we encountered) were so friendly and we really appreciated an upgrade to a bigger room and a cake for my birthday! The only thing I'd really recommend the hotel improving (or guests staying away from) is the western food which was weird and not great. I wish they had more local and Asian food, for example at the pool bar, H20, only weird/western foods were available.

2-night trip

8/10 Very good

Mar 28, 2023

The staffs are great and friendly. They are providing excellent services and we have a great time there. There is room for improvement on the mattresses and pillows and the patio’s furniture.

Cindy, 3-night trip

8/10 Very good

May 21, 2025

Front desk staff seems very outgoing and helpful. Dining staff seems quite reserved almost unfriendly, however they did get better after a few days. The food served at the restaurant wasn’t so great though. That being said it is a beautiful property, with a lot of potential. The rooms are sometimes setup in a way that if you are unfortunate enough to have inconsiderate noisy guests next to you, you won’t be able to get any sleep. The staff should do better to prevent this. Perhaps post signs to respect the quietness.

James, 4-night trip

8/10 Very good

Aug 25, 2024

Hotel has everything one would expect from a Pullman. However it's quite out of town and one needs to take the shuttle to reach the city centre. Major problem for me: airport pick up confirmed but nobody showed up and i had to catch a Taxi.

Sujiro, 2-night trip

2/10 Poor

Dec 2, 2024

The quality of breakfast's food is really terrible. I have lost my iPhone and I'm absolutely sure that was in my room but no one have found it.

Liliana, 2-night trip

10/10 Exceptional

Mar 22, 2025

Pullman Luang Prabang was a fantastic experience: peaceful, tranquil and luxurious. Every member of staff was dedicated to making our stay wonderful, the grounds were tranquil and there were lots of lovely locations to relax in, including 2 large pools. The outstanding service provided by David and the hotel staff is what made our holiday so memorable. David looked after us every day, including his days off! From arranging day tours to bringing lunch to us by the pool, all our needs were more than met. We we also given a room upgrade, which was a wonderful surprise. All room balconies face the lovely rice fields, so there's no fear of missing out, wherever you stay. The hourly shuttle to town centre was very convenient, so there was no need to worry about the hotel being located a bit further than expected. We were even dropped directly at our restaurant! The hotel rabbits, cats and buffalo were a delightful addition to the lovely environment. I'm certain that anyone who stays here will be impressed and leave with fond memories of swaying rice fields, warm local smiles and a feeling of wanting to come back.

Saija, 6-night trip

10/10 Exceptional

Jun 18, 2025

Kate, 3-night trip

10/10 Exceptional

Jun 10, 2025

2-night trip

10/10 Exceptional

Mar 7, 2025

robert, 2-night trip

4/10 Fair

Dec 27, 2024

Really pity

Vivian, 3-night trip

10/10 Exceptional

Dec 24, 2024

Steven, 2-night trip

10/10 Exceptional

Dec 15, 2024

Rachael, 1-night trip

10/10 Exceptional

Dec 13, 2024

Property ( Hotel ) is Great with Large Room Area is very Quiet Only the water presure is a little weak and the Hair Dryer only blows cool air

Tak Fai, 3-night trip

8/10 Very good

Nov 13, 2024

Muy bonito y las personas muy serviciales

Carmen, 4-night trip

10/10 Exceptional

Oct 11, 2024

Natthakom, 2-night trip

10/10 Exceptional

Sep 25, 2024

JAEHUI, 1-night trip

10/10 Exceptional

Nov 2, 2023

Un hotel increíble

Nos fue excelente, el hotel esta fabuloso, las habitaciones están comodisimas y super bien decoradas, la atención de todo el personal del hotel es increíble.

Tere, 3-night trip

Pullman Luang Prabang

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