Viva Wyndham V Heavens - All-Inclusive Resort, Adults Only

Photo gallery for Viva Wyndham V Heavens - All-Inclusive Resort, Adults Only

Primary image
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
Outdoor pool, free cabanas, pool umbrellas

Overview of Viva Wyndham V Heavens - All-Inclusive Resort, Adults Only

Viva Wyndham V Heavens - All-Inclusive Resort, Adults Only

4.0 star property
Adults-only beachfront property with spa, near Playa Dorada Golf Course

7.6/10 Good

381 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Bar
Map
Playa Dorada Complex, Puerto Plata, 570000
Main amenities
  • Daily housekeeping
  • On the beach
  • 5 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Outdoor tennis court
  • Fitness center
  • Free use of bicycles
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • Spa tub
For families
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
Cleaning & safety
  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Playa Dorada
  • Playa Dorada - 3 min walk
  • Playa Dorada Golf Course - 1 min drive
  • Fun City - 3 min drive
  • Embassy of the United States Dominican Republic - 13 min drive
  • Malecón De Puerto Plata - 13 min drive
  • Fort San Felipe - 15 min drive
  • Puerto Plata Cable Car - 18 min drive
  • Playa Grande - 24 min drive
  • Cofresi Beach - 30 min drive
  • Sosua Beach - 29 min drive

Getting around

  • Gregorio Luperon Intl. Airport (POP) - 22 min drive
  • Cibao Intl. Airport (STI) - 91 min drive

About this property

Viva Wyndham V Heavens - All-Inclusive Resort, Adults Only

At Viva Wyndham V Heavens - All-Inclusive Resort, Adults Only, you can spend time at the beach enjoying beach umbrellas, yoga, and volleyball, plus you'll be within a 5-minute walk of Playa Dorada. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and mani/pedis. V Kitchen, one of 5 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this upscale property include a beach bar, a fitness center, and an outdoor tennis court. Fellow travelers say good things about the helpful staff and overall property condition.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Surfing/boogie boarding

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball
Tennis rackets

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows standard cleaning and disinfection practices of Count on Us (Wyndham)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 48 between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 180 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas
  • Caters to adults only

Property amenities

Food and drink

  • Free buffet breakfast
  • 5 restaurants
  • Bar/lounge
  • Beach bar
  • Poolside bar
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

What to do

  • On the beach
  • Tennis
  • Beach yoga
  • Fitness classes
  • Pilates classes
  • Beach volleyball
  • Kayaking
  • Sailing
  • Snorkeling
  • Surfing/boogie boarding
  • Windsurfing
  • Shopping
  • Golf lessons nearby
  • Scuba diving nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bicycle rentals
  • Free pool cabanas
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2015
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • 18 holes of golf
  • An outdoor pool
  • Full-service spa
  • Spa tub
  • Outdoor tennis court
  • 24-hour pool access

Accessibility

  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Raised toilet seat

Languages spoken

  • English
  • French
  • German
  • Italian
  • Spanish

Room amenities

Be entertained

  • 40-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Surfing/boogie boarding

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball
Tennis rackets

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Spa

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

V Kitchen - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Blend - This restaurant specializes in fusion cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Rosmarino - This beach restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Puebla 222 - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Sofrito - This restaurant specializes in local cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December

Renovations and closures

The property is closed during May, June, July, August, September, and October.

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool open 24-hours
  • Guests under 18 years old are not allowed in the spa

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 48 between bookings.

This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Viva Wyndham V Heavens Adults All Inclusive Puerto Plata
Viva Wyndham V Heavens Adults Puerto Plata

Frequently asked questions

Overall score and ratings

7.6

Good

8.3/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.7/10

Property conditions & facilities

8.5/10

Eco-friendliness

8/10 Very good

Good stay, but could be better.
The plus (+) : The greeters were helpful as well as the check-in receptionist. The pool area very clean. The beach was also clean and great place to be at for soaking the sun. The buffet food was good. The Neg.(- ) : The bed was not as plush, but a bit hard. The Restaurants were lacking consisting flavors, at times the food was look warm. The flavored alcohol drinks were sugary and of what seemed very inexpensive brands. When mixed drinks were consumed it left us feeling full and bloated. Too much sugar. The alcohol of known brands displayed were only for "Club Members". Should consider to have costumers provided with quality drinks for a better experience.
Pool side and sunny skies.
3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

nice and quiet,good service from the staff
Octavio, 2-night family trip
Verified Expedia guest review

8/10 Very good

We liked the size of the resort being on the smaller size with 190 rooms. Also being all inclusive, and for adults only. Not having to make reservations for the al a carte restaurants. We would go back to this resort.
Bonnie, 7-night romance trip
Verified Expedia guest review

4/10 Fair

Only some employees are very nice
Maria, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

I recently went at the end of March for a quick weekend trip and i loved it. The resort is clean, the staff is respectful and friendly, the food both at the buffet and at the resturants was good. At night, we enjoyed the michael jackson tribute show and then enjoyed nice vibes at the nightclub and the mysic was great. If anything I would say during my stay i disliked was the staff from another resort (Lifestyle) which kept bugging us to go visit their resorts after we told them we were not interested.
Katherine, 2-night romance trip
Verified Expedia guest review

8/10 Very good

joel, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Second time at V Heaven, at Playa Dorada. The food is Excellent and the service is great. I Love Puerto Plata and Sosua better than Punta Cana. All they need to do is update their Hotels to match or appear better than Punta Cana. I Love DR overall and I especially love Puerto Plata but the Hotel’s appearance can be better. Other than that, Excellent beach, great location, good food and people. I will be back.
Nancy, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Outstanding
Vondell, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

I really enjoyed my visit there. Great staff, friendly environment and multiple options in terms of daily activities.
Kjell, 4-night trip
Verified Expedia guest review

6/10 Good

Average with potential
The staff and common areas were nice! They have good all inclusive amenities. Too many merchants trying to sell you things at the beach though. Lack of towels, no hot water or any water multiple times during the stay. The room is dated and has a shower leak. We had to keep asking for towels and somone to mop up the standing water on the bathroom floor. I would not stay again unless they update the rooms. Overall average stay.
5-night trip with friends
Verified Hotels.com guest review