2/10 Poor
3 Mar 2025
Disastrous Stay: A Five-Star Hotel That Misses the
I recently stayed at a so-called five-star hotel in Dubai, and I was deeply disappointed with both the service and the amenities. The check-in process was slow, and the valet completely ignored me, failing to offer luggage assistance. The bed was rock-hard and uncomfortable, making it impossible to sleep well. The TV was malfunctioning with no channels available, and the Nespresso machine was provided without any coffee capsules. The room’s insulation was poor, allowing cold air and dust to enter, and the AC had no heating option, leaving me freezing on a cold winter night. The water pressure in the bathroom was abysmally low, making it difficult to shower properly. For a hotel of this caliber, these issues are unacceptable. Overall, the hotel’s lack of attention to basic details and poor service makes it feel more like a 2- or 3-star property. I would strongly advise against staying here, as it failed to meet even the most basic expectations.
Dr. Abdulrahman
Dr. Abdulrahman, 1-night business trip
Verified Hotels.com guest review