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Ocean Riviera Paradise All Inclusive

5.0 star property
Luxury beachfront property with free water park, near El Camaleón Mayakoba Golf Course

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Photo gallery for Ocean Riviera Paradise All Inclusive

View from property
Suite (Eden Master Suite Rooftop) | Terrace/patio
Lobby
Concierge desk
Free minibar, in-room safe, desk, free WiFi

Reviews

8.2 out of 10
Very good
Sway to the rhythm of Ocean Riviera Paradise All Inclusive, a vibrant beachfront retreat near Quinta Avenida. Bask in the sun, indulge in international cuisine at one of 11 on-site restaurants or unwind with a spa treatment at Despacio. Enjoy free water park access, volleyball and basketball activities while staying connected with free in-room WiFi.

Popular amenities

  • Bar
  • Non-smoking
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 11 restaurants and 5 poolside bars
  • 10 bars/lounges and 4 swim-up bars
  • Full-service spa
  • 5 outdoor pools
  • Free water park
  • Nightclub
  • Free children's club
  • Free supervised childcare
  • 3 outdoor tennis courts
  • 24-hour fitness center

Feel at home (6)

  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Private bathroom
The current price is CA $261
CA $261 total
includes taxes & fees
May 5 - May 6

Room options

Available filters for rooms
Showing 19 of 19 rooms

View all photos for Eden Master Suite Rooftop

Suite (Eden Master Suite Rooftop)

Eden Master Suite Rooftop

Highlights

Separate sitting area
Air conditioning
Free minibar items
LED TV
Sofa bed
Ceiling fan
Hair dryer
Bathrobes
  • 186 sq m
  • Ocean view
  • Sleeps 3

View all photos for PRIVILEGE JUNIOR SUITE SWIM UP

PRIVILEGE JUNIOR SUITE SWIM UP

PRIVILEGE JUNIOR SUITE SWIM UP

Highlights

Private plunge pool
Air conditioning
Free minibar items
LED TV
Pillow menu
Ceiling fan
Hair dryer
Bathrobes
  • 57 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Privilege Junior Suite Pool View

Free minibar, in-room safe, desk, free WiFi

Privilege Junior Suite Pool View

Highlights

Air conditioning
Free minibar items
LED TV
Pillow menu
Ceiling fan
Hair dryer
Bathrobes
Private bathroom
  • 57 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Eden Junior Suite Garden view

Free minibar, in-room safe, desk, free WiFi

Eden Junior Suite Garden view

Highlights

Air conditioning
Free minibar items
LED TV
Ceiling fan
Separate bedroom
Private bathroom
Hair dryer
Free bottled water
  • 57 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Privilege Junior Suite Garden View

Privilege Junior Suite Garden View

Privilege Junior Suite Garden View

Highlights

Air conditioning
Free minibar items
LED TV
Pillow menu
Ceiling fan
Hair dryer
Bathrobes
Private bathroom
  • 57 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for PRIVILEGE MASTER SUITE SWIM UP

View from room

PRIVILEGE MASTER SUITE SWIM UP

Highlights

Separate sitting area
Private plunge pool
Air conditioning
Free minibar items
LED TV
Pillow menu
Ceiling fan
Sofa bed - king
  • 115 sq m
  • Sleeps 3

View all photos for Daisy Junior Suite Pool View

View from room

Daisy Junior Suite Pool View

Highlights

Air conditioning
Free minibar items
LED TV
Ceiling fan
Private bathroom
Hair dryer
Free bottled water
Coffee/tea maker
  • 57 sq m
  • Sleeps 4

View all photos for Privilege Master Suite

Free minibar, in-room safe, desk, free WiFi

Privilege Master Suite

Highlights

Separate sitting area
Air conditioning
Free minibar items
LED TV
Ceiling fan
Private bathroom
Hair dryer
Free bottled water
  • 115 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Eden Junior Suite with Jacuzzi

Eden Junior Suite with Jacuzzi

Eden Junior Suite with Jacuzzi

Highlights

Air conditioning
Free minibar items
LED TV
Ceiling fan
Separate bedroom
Private bathroom
Hair dryer
Free bottled water
  • 57 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Privilege Junior Suite Rooftop

View from room

Privilege Junior Suite Rooftop

Highlights

Air conditioning
Free minibar items
LED TV
Pillow menu
Ceiling fan
Hair dryer
Bathrobes
Private bathroom
  • 135 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Eden Junior Suite Rooftop

Free minibar, in-room safe, desk, free WiFi

Eden Junior Suite Rooftop

Highlights

Air conditioning
Free minibar items
LED TV
Sofa bed
Ceiling fan
Private bathroom
Hair dryer
Free bottled water
  • 135.0 sq m
  • Sleeps 3

View all photos for Privilege Junior Suite Rooftop Pool View

View from room

Privilege Junior Suite Rooftop Pool View

Highlights

Air conditioning
Free minibar items
LED TV
Pillow menu
Ceiling fan
Hair dryer
Bathrobes
Private bathroom
  • 135 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Eden Junior Suite Swim Up

Eden Junior Suite Swim Up | View from room

Eden Junior Suite Swim Up

Highlights

Private plunge pool
Air conditioning
Free minibar items
LED TV
Sofa bed
Ceiling fan
Private bathroom
Hair dryer
  • 57 sq m
  • Sleeps 3

View all photos for Eden Junior Suite Pool View

Eden Junior Suite Pool View

Eden Junior Suite Pool View

Highlights

Air conditioning
Free minibar items
LED TV
Sofa bed
Ceiling fan
Private bathroom
Hair dryer
Free bottled water
  • 57 sq m
  • Sleeps 4

View all photos for Eden Master Suite

Eden Master Suite

Eden Master Suite

Highlights

Separate sitting area
Air conditioning
Free minibar items
LED TV
Ceiling fan
Separate bedroom
Hair dryer
Bathrobes
  • 116 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Eden Junior Suite Rooftop Ocean View

Eden Junior Suite Rooftop Ocean View

Eden Junior Suite Rooftop Ocean View

Highlights

Air conditioning
Free minibar items
LED TV
Ceiling fan
Separate bedroom
Private bathroom
Hair dryer
Free bottled water
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Eden Junior Suite Ocean View

Free minibar, in-room safe, desk, free WiFi

Eden Junior Suite Ocean View

Highlights

Air conditioning
Free minibar items
LED TV
Ceiling fan
Private bathroom
Hair dryer
Free bottled water
Coffee/tea maker
  • 57 sq m
  • Ocean view
  • Sleeps 4

View all photos for Daisy Junior Suite Garden View

Free minibar, in-room safe, desk, free WiFi

Daisy Junior Suite Garden View

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Separate bedroom
Private bathroom
Hair dryer
  • 57 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Standard

Free minibar, in-room safe, desk, free WiFi

Junior Suite Standard

Highlights

Air conditioning
Free minibar items
LED TV
Ceiling fan
Separate bedroom
Private bathroom
Hair dryer
Free bottled water
  • 57 sq m
  • Sleeps 4
  • 1 King Bed
Table tennis, music library

Grand Riviera Princess - All Inclusive

  • Pool
  • Free breakfast
  • Spa
  • Free parking
8.2 out of 10, Very good, 3,758 reviews
The price is CA $280
CA $280 total
includes taxes & fees
May 15 - May 16
Grand Riviera Princess - All Inclusive
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About the area

Map
Playa del Carmen, QROO

What's nearby

  • Playa Xcalacoco - 9 min walk - 0.8 km
  • Gran Coyote Golf - 4 min drive - 3.5 km
  • El Camaleón Mayakoba Golf Course - 6 min drive - 5.0 km
  • Quinta Avenida - 9 min drive - 8.5 km
  • Playa del Carmen Main Beach - 15 min drive - 7.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive
  • Cozumel Intl. Airport (CZM) - 12.7 miles/20.4 km

Restaurants

  • ‪Amaranto - ‬5 min walk
  • ‪Alberca - Pool - ‬19 min walk
  • ‪Privilege Lounge - ‬15 min walk
  • ‪Piano Bar - ‬20 min walk
  • ‪Restaurante Hacienda - ‬18 min walk

About this property

Ocean Riviera Paradise All Inclusive

At Ocean Riviera Paradise All Inclusive, you can spend time at the beach playing volleyball, plus you'll be within a 10-minute drive of Quinta Avenida and El Camaleón Mayakoba Golf Course. There's plenty of fun with the 5 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in hot stone massages, facials, and body treatments. Blue Moon, one of 11 restaurants, serves French cuisine and is open for dinner. Other highlights at this luxurious property include 5 poolside bars, a nightclub, and a free kid's club. Fellow travelers say great things about the pool and helpful staff.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Scuba-diving lessons

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 782 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children (2 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
    • Babysitting*
    • Free supervised childcare
    • Free children's club
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Onsite parking limited
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • 11 restaurants
  • 10 bars/lounges
  • 5 poolside bars
  • 4 swim-up bars
  • Coffee shop
  • Private dining
  • Private picnics
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Free water park access
  • Children's pool
  • Bowling alley
  • Playground
  • Free supervised childcare/activities
  • Grocery/convenience store
  • Children's menu
  • Lifeguard on site

What to do

  • On the beach
  • Tennis
  • Beach volleyball
  • Basketball
  • Bowling alley
  • Shopping
  • Access to nearby outdoor pool
  • Free use of nearby fitness center
  • Scuba diving nearby

Working away

  • Business center
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 4 buildings/towers
  • Built in 2016
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Mosquito nets
  • 24-hour fitness center
  • 5 outdoor pools
  • Free water park
  • Arcade/game room
  • Full-service spa
  • Nightclub
  • 3 outdoor tennis courts
  • Vegetarian dining options
  • Local artist showcase
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Reception hall
  • Mediterranean architecture

Accessibility

  • Elevator
  • Elevator door width (inches): 31
  • Magnifying mirror

Room amenities

Be entertained

  • 40-inch LED TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Energy-saving switches
  • LED light bulbs
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Spa

Despacio has couples treatment room(s). Services include hot stone massages, Swedish massages, Thai massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Dining

Blue Moon - This bistro specializes in French cuisine and serves dinner only. Reservations are required.
Amaranto - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
Sakura - This theme restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.
Ruta 66 - This restaurant specializes in American cuisine and serves dinner only. Open daily.
La Locanda - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge

Policies

Only registered guests are allowed in the guestrooms.
This property uses a grey water recycling system.
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.

Also known as

Ocean Riviera Eden beach All Inclusive Playa del Carmen
Ocean Riviera Eden beach All Inclusive
Ocean Riviera Eden beach Playa del Carmen
Ocean Riviera Paradise All Inclusive All-inclusive property
Ocean Riviera Paradise All Inclusive Playa del Carmen
Ocean Riviera Paradise All Inclusive All-inclusive property
Ocean Riviera Paradise All Inclusive Playa del Carmen
Ocean Riviera Eden by the beach All Inclusive
All-inclusive property Ocean Riviera Paradise All Inclusive
Ocean Riviera Paradise Eden by the beach All Inclusive

Frequently asked questions

Does Ocean Riviera Paradise All Inclusive offer free cancellation for a full refund?

Yes, Ocean Riviera Paradise All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Ocean Riviera Paradise All Inclusive?

Yes, there are 5 outdoor pools and a children's pool.

Are pets allowed at Ocean Riviera Paradise All Inclusive?

Sorry, pets aren't allowed.

Is parking offered on site at Ocean Riviera Paradise All Inclusive?

Yes, there's free self parking. Parking spots may be limited.

What are the check-in and check-out times at Ocean Riviera Paradise All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM. Check-out time is noon. Late check-out is available for a charge (subject to availability).

Is there an onsite casino at Ocean Riviera Paradise All Inclusive?

No, this property doesn't have a casino, but Riviera Gran Casino (9-min drive) is nearby.

What is there to do at Ocean Riviera Paradise All Inclusive and nearby?

Have fun with onsite activities such as volleyball, and improve your game on the tennis courts. Additional recreation onsite includes basketball, bowling, and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 5 outdoor swimming pools. Ocean Riviera Paradise All Inclusive also has 4 swim-up bars, 5 poolside bars, and a nightclub, as well as a 24-hour fitness center, spa services, and an arcade.

Are there restaurants at or near Ocean Riviera Paradise All Inclusive?

Yes, there are 11 onsite restaurants, featuring French cuisine and garden views.

What's the area around Ocean Riviera Paradise All Inclusive like?

Ocean Riviera Paradise All Inclusive is a short 9-minute walk from Playa Xcalacoco and 12 minutes' walk from Chun-Zumbul (diving site). Travelers say that the property is in a great location.

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Reviews

8.2

Very good

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Popular mentions

Food
Service staff
Room
Restaurant
Beach
Buffets
Booking
Family friendly
Drinks
Children

What guests liked

  • The pools were fun, clean, and offered a variety of activities for kids and adults alike. (109 reviews)
  • The spa at this property offers excellent service, great massages, and a heavenly experience. (9 reviews)
  • The gym was large and well-equipped. (4 reviews)
From real guest reviews summarized by AI.

Reviews

8/10 Very good

Mark E., 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

amazing job by staff and everyone really have no c

the place was amazing
Michaela, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The bathroom flooded. The drain was clogged and flooded the bathroom all the way to the closet. The shower had to be replaced too. I asked to switch rooms and was promised an upgrade and it never happened
3-night trip
Verified Hotels.com guest review

10/10 Exceptional

ANDRANIK, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Staff was great 👍
Kevin Daniel, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

Spent 7 nights at the ocean paradise in playa del Carmen with my family total 6 of us 2kids 4 adults youngest 6 oldest 60 and we all loved it and had a great time there is something for everyone
Marisol, 7-night family trip
Verified Expedia guest review

8/10 Very good

Michael, 10-night trip
Verified Expedia guest review

8/10 Very good

We were a family of four- two adults and two children (ages 4, 7). Overall, it was a great experience, the kids loved it. The kids club staff were amazing and had so many activities planned for the kids. They couldn't wait for drop off at 9:30 every morning. The club is only open from 9:30-12pm, then 2:30pm -4 pm. The water park was also great. The room was cleaned everyday, if that’s what you wanted. The fridge was also restocked everyday. They only gave two beers per day along with two small kiddie milks. Upon asking the person if we could have two additional milks then told us they couldn’t. That was a bit ridiculous. We didn’t receive any refill for two days afterwards, coincidence, who knows. We complained to the front desk on the third day and received only two of each again. This was the only negative in our trip. There was a variety of food options everyday. Kids loved eating there (picky eaters). The reservation restaurants were great. We went to the Italian and steakhouse. Highly recommend both. We also did the Mayan experience dinner and show on Saturday. The show was amazing. The kids absolutely loved it. The food provided was an experience of its self. They served the kids chicken tenders and fries. The adult menu was a variety of dishes paired with wine and tequila. Highly recommend.
Robert, 6-night family trip
Verified Expedia guest review

6/10 Good

Coffee bar sucked and always a huge wait time. Buffet was small and small variety. Juice bar was always empty and not freshly squeezed. Liquor was the cheapest you can find unless you had the vip privilege package. Kids water park had low water pressure so the kids barely make it down the slides without pulling themselves down. Kids club wasn’t the best either. The pavers all around the property are all uneven and everyone is tripping all over the place. Beach was great. Staff was average.
Shalom, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

The staff was really friendly. The property was clean and had a variety of activities. It was a kid friendly resort but also had adults-only dining options. I enjoyed the variety in restaurants but you definitely need to make reservations. The live cooking show was my absolute favorite (The chicken was a highlight). Highly recommend it. Jazmin at the spa was great and Hector at Eden Pool. Thank you all for a wonderful stay!
Hellen, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Our stay at this resort was great. The staff was excellent. From the moment we arrived the front desk staff was amazing & accommodating. Aylin made our stay the best stay we could have asked for, top tier hospitality & service throughout our stay up until our departure. Cesar from the front desk also great. Will definitely return to this resort & looking forward to visiting another H10 property in the future.
Deitra, 3-night romance trip
Verified Expedia guest review

8/10 Very good

Jenna, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Claudia, 2-night trip
Verified Expedia guest review

4/10 Fair

The receiving stuff is very welcoming and they established a WhatsApp channel of communication that worked well to reserve restaurants, bell boy to pick luggage’s at check out etc. The rest of stuff isn’t very friendly, the structure is very run down and not very clean. Food is quite below average and restaurants are very small so if you don’t make a reservation (even for the ones that don’t require a reservation) you will eat at the Buffett everyday. AC in the Room are very loud, and the hot tub on the balcony didn’t work. The Buffett area is full of birds that will defecate on chairs and tables. The sport bar had a roof leak and it would essentially rain inside the bar. These are just few of the things but I would never stay there again.
Simone, 5-night family trip
Verified Expedia guest review

8/10 Very good

Large and well maintained hotel with beach access and multiple pools. Our room was quite spacious and the amenities were in line with our expectations. The dining options were quite good and we enjoyed every meal we had. The only con was that the bathrooms were a bit old and were not very clean. The rooftop jacuzzi in our room was old and chipped and had dirt/hair when we arrived.
Prathamesh, 3-night family trip
Verified Expedia guest review

6/10 Good

Ross, 7-night trip
Verified Expedia guest review

2/10 Poor

We only spent 1 night as we live in Cancun and visited a friend that was here. But the staff was extremely rude to my wife.
Kody, 1-night romance trip
Verified Expedia guest review

8/10 Very good

Nice option for this price range . They work hard to keep guests happy.
Michael, 7-night family trip
Verified Expedia guest review

8/10 Very good

So many restaurants and great foods They need more staff the wait is longer than need to be They need more attention to details We emailed several time this is our birthday and no prep was done Normally you get a note or chocolate send to room Even when we said to restaurant no one acknowledged it and send cake But still great visit and we love to be back
Sara, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great
Kevin, 2-night trip
Verified Expedia guest review

10/10 Exceptional

We had a fantastic stay here. The food was very good for an all-inclusive with a number of nice/varied restaurants, the staff was friendly and accommodating, the pools/pooldecks/beach/grounds were all immaculately maintained, the rooms were clean and comfortable with responsive housekeeping, and there was a great variety of facilities and activities. No complaints at all!
James, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Excellent hotel and very friendly staff
Cesar Augusto Castillo, 5-night trip
Verified Expedia guest review

8/10 Very good

Overall, beautiful property with nice pools and a wide selection of dining options. Management went above and beyond to ensure we were satisfied with our stay. Juan from the timeshare aspect of the property was delightful and so kind to us. The only negative thing I have to say is about the spa. My partner and I had massages booked through the timeshare deal and second massage booked through a management coupon and both times we were not given the same hospitality as other hotel guests. Maybe because we weren’t paying out of pocket for the massages, the one woman at the front Anastasia refused to provide a locker for our belongings both times yet other guests were provided lockers. They have you fill out a survey after the massage and I would have given them a 1 star rating for each question asked but did not because I felt bad for the masseuse although we were not welcomed the same way as others, were not offered a welcome drink and were refused a locker both times. Aside from the spa, the rest of the resort and service was on par and we would return to this resort in the future.
Jagvir, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Mirela, 6-night trip
Verified Expedia guest review

8/10 Very good

The property was stunning and exceeded my expectations. I thoroughly enjoyed my stay and appreciated the numerous amenities offered. While there were some minor drawbacks, the positive aspects far outweighed them. We opted for the Privileged Package, which granted access to exclusive features such as a private pool, restaurant, and butler service. Our butler was attentive and responsive to our needs, though there were occasional delays when he was off-property. The dining options were exceptional, with a wide variety of delicious cuisine. However, I did encounter an issue with roaches in two of the restaurants, including an incident where one jumped on me. Although this was unsettling, the staff handled the situation professionally, upgrading my dining options as a gesture of goodwill. Despite this, my overall experience was highly enjoyable. The staff’s friendliness and attentiveness truly stood out, and there was always something to do, creating a lively and welcoming atmosphere where it was easy to connect with other guests. I would rate my stay a 9/10 and would gladly return, understanding that occasional issues can arise.
Angela, 3-night family trip
Verified Expedia guest review