See all properties

Choose dates to view prices

Four Points By Sheraton Cuenca

Photo gallery for Four Points By Sheraton Cuenca

Aerial view
Indoor pool
Indoor pool
Indoor pool
Junior Suite, 1 Bedroom, Non Smoking | In-room safe, desk, blackout drapes, soundproofing

Overview of Four Points By Sheraton Cuenca

Four Points By Sheraton Cuenca

3.5 star property
Pet-friendly Cuenca hotel with 1 indoor pools, connected to the convention center

8.8/10 Fabulous

214 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
Map
Ave. Circunvalación Sur y Ave. Felipe II, Cuenca, 010169
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool
  • Free airport shuttle
  • Health club
  • Sauna
  • Steam room
  • Spa tub
  • Pool bar
  • 24-hour room service
  • 24-hour business center
  • Business center
For families
  • Free cribs/infant beds
  • Private bathroom
  • Premium TV channels
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Room options

About this area

Getting around

  • Cuenca (CUE-Mariscal Lamar) - 24 min drive
  • Free airport shuttle

Restaurants

  • Fogo Grill And Bar - 5 min walk
  • Andrés smokehouse - 7 min walk
  • PLAZA MARISCO - 13 min walk
  • Facecook - 13 min walk
  • Sucré salé - 17 min walk
Map

About this property

Four Points By Sheraton Cuenca

Four Points By Sheraton Cuenca offers a free airport shuttle (available 24 hours). After visiting the health club for a workout, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. An indoor pool, a poolside bar, and a spa tub are other features. The comfortable beds and helpful staff get good marks from fellow travelers.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 120 rooms
  • Arranged over 10 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Express check-in available
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Pets

  • Pets allowed (dogs and cats only, 1 per room, up to 40 lbs)*
  • Service animals welcome
  • Restrictions apply*
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Transfers

  • Free airport shuttle on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free local cuisine breakfast 6:30 AM–10:00 AM on weekdays and 6:30 AM–10:30 AM on weekends
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee/tea in a common area
  • 24-hour room service

Working away

  • 24-hour business center
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Built in 2017
  • ATM/banking
  • Terrace
  • Television in common areas
  • Health club
  • An indoor pool
  • Spa tub
  • Sauna
  • Steam room

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Height-adjustable showerhead
  • Grab bar near toilet

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 32-inch flat-screen TV
  • Premium cable channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Guidebooks/recommendations

Special features

Dining

Onsite venue - This buffet restaurant specializes in Latin American cuisine and serves breakfast, lunch, and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • 12 percent destination fee will be charged
  • All citizens of Ecuador will be charged the national value-added tax (12%) upon checkout. Non-residents on a tourist visa will not be required to pay this tax. The tax exemption does not apply for stays over 90 days.
  • Administrative fee: USD 1.68 per person, per night

Renovations and closures

The following facilities are closed on Monday:
  • Indoor pool
  • Spa tub

Children & extra beds

  • Rollaway beds are available for USD 30.0 per day

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 30 per pet, per stay

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 9:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; guests are provided with hand sanitizer; masks are required in public areas.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Policies

Only registered guests are allowed in the guestrooms.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards. Cash is not accepted.

Also known as

Four Points Sheraton Cuenca Hotel
Four Points Sheraton Cuenca
Four Points By Sheraton Cuenca Hotel
Four Points By Sheraton Cuenca Cuenca
Four Points By Sheraton Cuenca Hotel Cuenca

Frequently asked questions

Does Four Points By Sheraton Cuenca offer free cancellation for a full refund?
Yes, Four Points By Sheraton Cuenca does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Four Points By Sheraton Cuenca?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Four Points By Sheraton Cuenca?
Yes, there's an indoor pool. Guests have pool access from 6:00 AM to 9:00 PM.
Are pets allowed at Four Points By Sheraton Cuenca?
Yes, cats and dogs are welcome, with a limit of 1 per room and maximum weight of 40 lbs per pet. There's a charge of USD 30 per pet, per stay. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Four Points By Sheraton Cuenca?
Yes, there's free self parking.
Is airport shuttle service offered by Four Points By Sheraton Cuenca?
Yes, a free airport shuttle is available.
What are the check-in and check-out times at Four Points By Sheraton Cuenca?
You can check in from 3 PM - midnight. Check-out time is noon. Express check-in is available.
What is there to do at Four Points By Sheraton Cuenca and nearby?
Four Points By Sheraton Cuenca has an indoor pool and a sauna, as well as a steam room.
Are there restaurants at or near Four Points By Sheraton Cuenca?
Yes, there's an onsite restaurant that offers Latin American cuisine. Nearby restaurants include Fogo Grill And Bar (5-min walk), Andrés smokehouse (7-min walk), and PLAZA MARISCO (13-min walk).
What's the area around Four Points By Sheraton Cuenca like?
Four Points By Sheraton Cuenca is a short 1-minute walk from Mall del Rio and 17 minutes' walk from Museum of Metals. Travelers say this hotel is in a good location.

Overall score and ratings

8.8

Fabulous

How we verify reviews
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
More information

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.3/10

Property conditions & facilities

9.0/10

Eco-friendliness

8/10 Very good

Great view for half the building. Excellent buffet
Check in was difficult. Amenities were closed or had limited hours. Communication was poor. No upgrades. Complained… and management tried to help.
Donald, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

MORIA, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Jose, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Muy agradables y limpias habitaciones , cafetería y la excelente ubicación Justo al lado del centro comercial más grande de Cuenca .
Nestor, 1-night business trip
Verified Expedia guest review

10/10 Exceptional

Although we only stayed one night this hotel exceeded our expectations. The staff, amenities and location were great. We wanted to stayed at a hotel closer to Cajas and Turi and this was the best option. We loved the pool which has an overview of the city of Cuenca. Breakfast (buffet) was included and it had many different options. Next time I come to Cuenca, I’m definitely coming back here.
Lidia, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

ℹ enjoyed the great city views, and the mountains views as well since I had both. Very easy and convenient access to the Shopping Mall. The staff was friendly and helpful and very polite. The only thing Mondays the swimming pool was closed and if I knew in advance I would not have booked the rooms on those days other than that everything was excellent and I had an great staying with my family. I will definitely recommend this hotel.
Yanileth, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Hotel is clean and modern. Great pool with excellent views of the city.
Eddy Fernando, 4-night romance trip
Verified Expedia guest review

8/10 Very good

Buen hotel
maria clara, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

NICE PLA CE
Narcisa, 1-night family trip
Verified Expedia guest review

4/10 Fair

El hotel estuvo Ok. No lo vale por el precio. Se escuchaba clarito lo que hacían en otras habitaciones. El personal súper atento.
Elizabeth, 1-night romance trip
Verified Expedia guest review