8/10 Very good
23 Nov 2024
Upon arrival we waited about 8 minutes before anyone came to the front desk to check us in. At check in they asked if we would change rooms. I agreed as long as it was the same price. We got our key and went to the room to find it hadn’t been cleaned. The bed was not made and dirty towels in the bathroom. We went back downstairs and the guy told me he didn’t have any more rooms. I asked for him to cancel my payment and he told me I had to since I booked from a third party. I tried and since I had checked in it wouldn’t let me cancel. He then said he could get me in a queen bed. We went to the room and there were bags belonging to someone else in there along with other personal belongings. We went back down and he said he could give me a suite for the same price. He went up and checked the room before he gave us the keys. This room was great. They did make it right, but I’m not sure why he told me he didn’t have any rooms when he did have some available.
Amber
Amber, 1-night family trip
Verified Hotels.com guest review