Although we prepaid for our reservation via Cheaptickets, it took the staff approximately 30 minutes to check us. When we arrived, we waited 10 to 15 minutes before anyone came to the front desk although we noticed customers and staff at the bar/restaurant at the front of the building.
After checking in, we decided to order room service as a convience; we went directly to the front desk which was less than 20 feet from the room and placed the order, however, an attendant called to notify us that they didn't have one of the items that we ordered. We walked back to the desk to view the menu and change our order based on the call
Waiting in the room after nearly 50 minutes, a gentleman delivered 2 plates of items and said nothing to indicate any issues. Needless to say, one of the items was not as we ordered, however, we had no idea that the kitchen was going to close and DISREGARD the rest of the items on the order without saying anything. I've never experienced such terrible room service at any point in life. Imagine depending on bad room service when a trip to a restaurant would have been faster without leaving the family hungry while the room service kitchen closes without telling you they won't be delivering food for half of the family (2 of 4 people).