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Hollywood Mirage - Excel Hotels & Resorts

3.5 star property
Suburban aparthotel with 2 outdoor pools, near Los Cristianos Beach

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Photo gallery for Hollywood Mirage - Excel Hotels & Resorts

2 outdoor pools, pool umbrellas, sun loungers
Fridge, microwave, stovetop, coffee/tea maker
Front of property
Terrace/patio
Front of property

Reviews

8.4 out of 10
Very good
Unwind in style at Hollywood Mirage - Excel Hotels & Resorts, where the sound of waves from nearby Los Cristianos Beach sets the tone for a relaxing getaway. Take a dip in one of two outdoor pools or let your little ones splash around in the children's pool, then recharge with a coffee from the cafe and enjoy stunning views on the terrace; guests rave about both.

Popular amenities

  • Bar
  • Spa
  • Kitchenette
  • 24/7 front desk
  • Laundry facilities

Main amenities (12)

  • 335 apartments
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • Free children's club
  • Free area shuttle
  • Free beach shuttle
  • Beach umbrellas
  • Beach sun loungers

Feel at home (6)

  • Children's pool
  • Children's club (free)
  • Kitchenette
  • Television
  • Garden
  • Terrace

Room options

Available filters for rooms
Showing 24 of 24 rooms

View all photos for Apartment 1 bedroom (2)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Apartment 1 bedroom (2)

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Apartment 1 bedroom (1+1)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Apartment 1 bedroom (1+1)

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Apartment 1 bedroom (3)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Apartment 1 bedroom (3)

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Apartment 2 bedrooms (3+1)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Apartment 2 bedrooms (3+1)

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
2 bedrooms
Blackout drapes/curtains
Ceiling fan
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Apartment 2 bedrooms (2+2)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Apartment 2 bedrooms (2+2)

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
2 bedrooms
Blackout drapes/curtains
Ceiling fan
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Apartment 2 bedrooms (1+3)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Apartment 2 bedrooms (1+3)

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
2 bedrooms
Blackout drapes/curtains
Ceiling fan
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Apartment 2 bedrooms (2)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Apartment 2 bedrooms (2)

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
2 bedrooms
Blackout drapes/curtains
Ceiling fan
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed and 2 Twin Beds

View all photos for Apartment 2 bedrooms (1+1)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Apartment 2 bedrooms (1+1)

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
2 bedrooms
Blackout drapes/curtains
Ceiling fan
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed and 2 Twin Beds

View all photos for Apartment 2 bedrooms (3)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Apartment 2 bedrooms (3)

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
2 bedrooms
Blackout drapes/curtains
Ceiling fan
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 2 Twin Beds

View all photos for Apartment 2 bedrooms (4)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Apartment 2 bedrooms (4)

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
2 bedrooms
Blackout drapes/curtains
Ceiling fan
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Apartment studio (2)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Apartment studio (2)

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Apartment studio (1+1)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Apartment studio (1+1)

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Apartment 1 bedroom (1+2)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Apartment 1 bedroom (1+2)

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Apartment 1 bedroom (2+1)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Apartment 1 bedroom (2+1)

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Apartment 2 bedrooms (2+1)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Apartment 2 bedrooms (2+1)

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 2 Twin Beds

View all photos for Apartment 2 bedrooms (1+2)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Apartment 2 bedrooms (1+2)

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 2 Twin Beds

View all photos for Apartment 2 bedrooms

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Apartment 2 bedrooms

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
2 bedrooms
Blackout drapes/curtains
Ceiling fan
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 1
  • 1 Queen Bed and 2 Twin Beds

View all photos for Apartment 1 bedroom

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Apartment 1 bedroom

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
  • 1 bedroom
  • 1 bathroom
  • Sleeps 1
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Apartment studio

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Apartment studio

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
  • Studio
  • 1 bathroom
  • Sleeps 1
  • 1 Queen Bed

View all photos for Apartment 2 bedrooms (3+2)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Apartment 2 bedrooms (3+2)

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
2 bedrooms
Blackout drapes/curtains
Ceiling fan
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for Apartment 2 bedrooms (1+4)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Apartment 2 bedrooms (1+4)

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
2 bedrooms
Blackout drapes/curtains
Ceiling fan
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for Apartment 2 bedrooms (5)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Apartment 2 bedrooms (5)

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
2 bedrooms
Blackout drapes/curtains
Ceiling fan
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for Apartment 2 bedrooms (2+3)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Apartment 2 bedrooms (2+3)

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
2 bedrooms
Blackout drapes/curtains
Ceiling fan
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for Apartment 2 bedrooms (4+1)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Apartment 2 bedrooms (4+1)

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
2 bedrooms
Blackout drapes/curtains
Ceiling fan
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds
View from room

Beverly Hills Suites - Excel Hotels & Resorts

  • Pool
  • Kitchen
  • Laundry facilities
  • Free parking
8.2 out of 10, Very good, 672 reviews
Beverly Hills Suites - Excel Hotels & Resorts
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About the area

Map
Calle Sierra Nevada, sn, Arona, Santa Cruz de Tenerife, 38650

What's nearby

  • Los Cristianos Beach - 19 min walk - 1.6 km
  • Siam Park - 6 min drive - 4.9 km
  • Las Vistas Beach - 7 min drive - 3.3 km
  • Fañabé Beach - 8 min drive - 7.0 km
  • Playa de las Américas - 11 min drive - 3.6 km

Getting around

  • Tenerife South Airport (TFS) - 13 min drive
  • Santa Cruz de Tenerife (TFN-Tenerife North) - 60 min drive
  • Free area shuttle
  • Free beach shuttle

Restaurants

  • ‪The Vault Bar Tenerife - ‬8 min walk
  • ‪Mercado la Pepa - ‬6 min walk
  • ‪Olive Garden Deli - ‬6 min walk
  • ‪Los Corzos - ‬10 min walk
  • ‪Restaurante Pailebot - ‬17 min walk

About this property

Hollywood Mirage - Excel Hotels & Resorts

Hollywood Mirage - Excel Hotels & Resorts features a free kids' club and puts you just a 5-minute drive from Los Cristianos Beach. Guests can be pampered with massages at the spa and grab a bite to eat at the coffee shop/cafe. 2 outdoor pools and a poolside bar are offered, and apartments have conveniences like refrigerators and microwaves. Fellow travelers love the pool and helpful staff.

Languages

English, French, German, Italian, Russian, Spanish

At a glance

DONE

Property size

    • 335 apartments
DONE

Arriving/Leaving

    • Check-in start time: 5:00 PM; Check-in end time: noon
    • Contactless check-in available
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
    • Free children's club
PETS

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No onsite parking
    • Street parking available
DONE

Offsite

    • Free area shuttle
    • Free beach shuttle
VPN_KEY

Other information

    • Designated smoking areas
    • No stag/bachelor or hen/bachelorette parties

Property amenities

Beach

  • Near the beach
  • Free beach shuttle
  • Beach sun loungers
  • Beach umbrellas

Pool/Spa

  • 2 outdoor pools
  • Sun loungers
  • Umbrellas
  • Full-service spa
  • Spa open daily
  • Massages

Internet

  • Free WiFi

Parking and transportation

  • No onsite parking available
  • Street parking available
  • Free area shuttle
  • Free beach shuttle

Family friendly

  • Free children's club
  • Children's pool
  • Highchair
  • Children's games
  • Baby bath
  • Bed rails
  • Stair gate

Kitchenette

  • Refrigerator
  • Stovetop
  • Microwave
  • Cookware/dishes/utensils
  • Coffee/tea maker

Dining

  • Buffet breakfast available for a fee daily 8:30 AM–11:00 AM: EUR 13 for adults and EUR 6.5 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Snack bar/deli

Bedrooms

  • Bed sheets provided

Bathrooms

  • Bathtub or shower
  • Towels provided
  • Hair dryer
  • Free toiletries

Living spaces

  • Library

Entertainment

  • Flat-screen TV with satellite service
  • Pool or billiards table
  • Arcade/game room
  • TV in a common area

Outdoor areas

  • Balcony
  • Terrace
  • Garden
  • Outdoor furniture
  • Outdoor entertainment area

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 43
  • Wheelchair accessible (with limits)
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Multilingual staff
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout drapes/curtains
  • Safe at front desk
  • Safe (surcharge)

Location highlights

  • In the suburbs

Things to do

  • Hiking/biking trails nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector installed (host has indicated there is a smoke detector on the property)
  • Fire extinguisher

General

  • 335 rooms

Special features

Spa

Guests can indulge in a pampering treatment at the aparthotel's full-service spa. Services include massages. The spa is open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 13 for adults and EUR 6.5 for children
  • Safes in guestrooms can be used for EUR 12 per week
  • Housekeeping is available for an extra charge and varies based on unit size

Policies

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Parties and events are allowed on site.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has indicated there is a smoke detector on the property.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
This property is professionally cleaned.
Property Registration Number A38083101

Also known as

Suites Mirage Aparthotel Arona
Suites Mirage Arona
Suites Mirage Aparthotel
Hollywood Mirage
The Suites at The Mirage
Hollywood Mirage Excel Hotels Resorts
Hollywood Mirage - Excel Hotels & Resorts Arona
Hollywood Mirage - Excel Hotels & Resorts Aparthotel
Hollywood Mirage - Excel Hotels & Resorts Aparthotel Arona

Frequently asked questions

Does Hollywood Mirage - Excel Hotels & Resorts offer free cancellation for a full refund?

Yes, Hollywood Mirage - Excel Hotels & Resorts does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hollywood Mirage - Excel Hotels & Resorts?

Yes, there are 2 outdoor pools and a children's pool.

Are pets allowed at Hollywood Mirage - Excel Hotels & Resorts?

Sorry, pets aren't allowed.

Is parking offered on site at Hollywood Mirage - Excel Hotels & Resorts?

No, unfortunately, but there's street parking available.

What are the check-in and check-out times at Hollywood Mirage - Excel Hotels & Resorts?

Check-in start time: 5:00 PM; Check-in end time: noon. Check-out time is 11:00 AM. Contactless check-in and check-out are available.

What is there to do at Hollywood Mirage - Excel Hotels & Resorts and nearby?

Have fun during the warmer months with activities nearby such as hiking. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Hollywood Mirage - Excel Hotels & Resorts also has an arcade and a garden.

Are there restaurants at or near Hollywood Mirage - Excel Hotels & Resorts?

Yes, there's an onsite restaurant.

Does Hollywood Mirage - Excel Hotels & Resorts have a kitchen or kitchenette?

Yes, there is a kitchenette which also includes a stovetop, a refrigerator, and a microwave.

Does Hollywood Mirage - Excel Hotels & Resorts have any outdoor private spaces?

Yes, each apartment features a balcony.

What's the area around Hollywood Mirage - Excel Hotels & Resorts like?

Hollywood Mirage - Excel Hotels & Resorts is a short 19-minute walk from Los Cristianos Beach and 14 minutes' walk from Playa De Los Tarajales.

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Reviews

8.4

Very good

8.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Popular mentions

Service staff
Room
Apartment
Breakfast
Entertainment
View
Hilly
Restaurant
Beach
Lobby

What guests liked

  • The pool area was clean, pleasant, and offered a variety of options including quiet spaces and family activities. (27 reviews)
  • The property is within a walkable distance to the beach and offers a free shuttle bus service to the beachfront. (7 reviews)
  • Breakfast was a highlight with excellent variety, great value, and attentive staff. (11 reviews)
From real guest reviews summarized by AI.

Reviews

8/10 Very good

Lovely view of Los Cristianos, sea and Gomera!

Stayed here many times and still love it. Properties a little tired and could do with modernising but still nice. Staff strike on Thurs /Fri caused a bit of disruption and a made a lot of noise. Poor communication about this and Spa wasn't open to get a shower before we left!
ALAN, 5-night trip
Verified Hotels.com guest review

8/10 Very good

Olga, 7-night trip
Verified Hotels.com guest review

8/10 Very good

It’s good for the price

It’s nothing fancy, but value for money. Really big complex, so very busy. Service could be better especially in the restaurant. You feel herded a bit. Nice touch is cava breakfast on Sunday. Also the free shuttle to the beach every day. There are 3 pools, so nice to have quieter options, not just the main pool with the constant dance music. It was okay for the few days we’re there and cheap in comparison to places around.
Agnes, 4-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Great hotel

This hotel is probably one of the best hotels I've stayed at in Spain. The studio room I booked for 3 nights was incredibly affordable and had a great view of the pool and town below. There was a free bus transfer to the beach every hour, which I didn't know about beforehand. On site there was a small supermarket, a salon, and a restaurant. If there small on site shop doesn't have what you want, there's several shops within a 10 minute walk down the hill which sells most everything else. The two single beds were very comfortable and the room had its own water heater so I never ran out of hot water for the shower. They held events nightly around the pool and you could take part in person, or from your balcony. But the sound proofing was very good on the balcony door so if you don't want to hear it, you don't have to. The only issues I have are small ones. 1) the knifes in the kitchenette need a good sharpen, 2) the hotel is on top of a hill, so if you are planning on taking the 40 bus from the airport to the hotel, it's about a 15 minute walk up hill so it's not the easiest with bags, so a taxi would be a better idea. 3) while this property is family friendly, there were a fair few party goers. While this isn't a fault with the hotel, it's something to consider. Hence the 4 instead of 5 stars. I would 100% stay in this hotel again in a heartbeat the next time I come to Tenerife
charlie, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Lovely apartments but...

Lovely, professional reception staff. Evening entertainment could be improved. The entertainment finishes at 10pm and then silence! Too much time spent on childrens disco with very little entertainment for the adults who are actually paying to be entertained. Background music at the very least should be playing for the enjoyment of guests who are on holiday!
5-night trip
Verified Hotels.com guest review

8/10 Very good

John, 2-night trip
Verified Hotels.com guest review

6/10 Good

Steven, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lovely stay, we stayed for a few days and was nice and relaxing at hotel
Christopher, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Beautiful property. Excellent front office service, walkable to beaches, restaurants,shopping & attractions. Accomodations roomy and well laid out, but does require updating. Finishes/furnishings worn & tired. Buffet restaurant provides options, but menu never changes. Restaurant service is hectic & disorganized. Menu stations, coffee stations require better. maintenance and quicker replenishing. 8/10, but could be 10/10 with some attention.
Giuseppe, 10-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing stay

Hotel is stunning! The staff were so lovely and friendly and couldn’t be more helpful! Nothing was to much for them Great location, big rooms and balconies and lots of amenities on site Will 100% be returning
2-night trip
Verified Hotels.com guest review

6/10 Good

Great for families, but careful for over 60,s

The reception noted our email asking for a room near a lift and provided us with one as some blocks did not have lifts and meant carrying your cases up flights of steps. Not recommended for a quiet restful holiday and for people with walking difficulties. Great free transport down to beachfront where it was lovely and flat. We expected a few children holiday week but all four weeks full of them wasn't what we wanted. Entertainment team worked really hard but limited room with only 12 tables let it down. Not a hotel for us late 60's.
28-night trip
Verified Hotels.com guest review

6/10 Good

Graham, 6-night trip
Verified Hotels.com guest review

8/10 Very good

Kirsten, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Bethany, 7-night trip
Verified Hotels.com guest review

6/10 Good

60% satisfied

Stay was ok, wasn't able to check in the first day due to flught issues had to come in the following day, tried to see if a night unused could be refunded but no all booking fees was charged. The room came with a 2 single bed when its just one guest instead of a Queen size bed. The lodge environment smells of cleaning detergent not very good for someone with breathing issues. Food was just ok nothing spectacular.
3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great hotel and was upgraded on arrival, some issues with a faulty shower but other than that amazing place.
4-night family trip
Verified Hotels.com guest review

8/10 Very good

Pattareewal, 7-night family trip
Verified Hotels.com guest review

6/10 Good

Very poor breakfast.

Overall it was comfortable with a spacious apartment and a nice terrace. There were sufficient sunbeds by the pools. The free shuttle bus to the beach was useful as it's a steep clime back to the hotel. However the breakfast was a bun fight, constantly running out of cups, plates, food, drinks, the cooked food was cold. It was positively dangerous by the hot water ern as it was flooded and was an electrical extension in the water !
Peter, 11-night trip
Verified Hotels.com guest review

2/10 Poor

Worst hotel room I have ever stayed in.

Steve, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent no complaints
Anne Marie, 6-night trip with friends
Verified Hotels.com guest review

8/10 Very good

A nice, safe hotel.

Lovely hotel but the late check in and early check out times need adjusting to match other hotels. 5 pm is very late and 11 a bit early!
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ingrida, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jared, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lee, 3-night trip with friends
Verified Hotels.com guest review