10/10 Exceptional
Nice pool
It is a little far from downtown, but the pool makes up for that. It was clean, the employees were all very nice and the beds were comfortable.
Peter
Peter, 2-night trip
Axkan Tulum
Tulum hotel with outdoor pool and restaurant
Axkan Tulum offers an idyllic getaway near the ancient Mayan Ruins. Unwind with a refreshing drink from the swim-up bar, indulge in continental breakfast, and explore nearby attractions with bike rentals and tour assistance.
Excellent
Popular amenities
- Pool
- Free parking
- Free WiFi
- Restaurant
- Air conditioning
- Bar
Main amenities (12)
- Daily housekeeping
- Restaurant and pool bar
- Outdoor pool
- Breakfast available
- Swim-up bar
- Terrace
- 24-hour front desk
- Air conditioning
- Garden
- Multilingual staff
- Luggage storage
- Tour/ticket assistance
Feel at home (6)
- Children stay free
- Private bathroom
- Television
- Garden
- Terrace
- Daily housekeeping
Room options
Check availability for these dates
Showing 3 of 3 rooms
Standard Room, 1 King Bed, Balcony, Pool View
Highlights
Balcony
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Premium bedding
Private bathroom
Coffee/tea maker
- 32 sq m
- Sleeps 2
- 1 King Bed
Family Room, 2 Double Beds, Balcony, Pool View
Highlights
Balcony
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Premium bedding
Private bathroom
Coffee/tea maker
- 32 sq m
- Sleeps 4
- 2 Double Beds
Superior Room, Multiple Beds, Balcony, Pool View
Highlights
Balcony
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Premium bedding
Private bathroom
Minibar
- 32 sq m
- Sleeps 5
- 1 King Bed and 1 Double Bed
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About the area
CALLE CHAN CHEN MZ 6 LT 1, Tulum, QROO, 77760
About this property
Axkan Tulum
When you stay at Axkan Tulum, you'll be within a 10-minute drive of Tulum Mayan Ruins and Tulum National Park. The restaurant is the perfect spot for a bite to eat, and after having fun at the outdoor pool, you can unwind with a drink at the pool bar. Other highlights include a terrace and a garden.
At a glance
Property amenities
Room amenities
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Axkan Tulum Reviews
Excellent
8.4
Cleanliness
6.6
Location
8.4
Staff & service
8.2
Property conditions & facilities
10/10 Exceptional
Viajé con mi familia para celebrar el cumpleaños de mi hermano y la graduación de mi sobrina y fuimos los mas felices! la habitación super cómoda, con lo necesario para esta cómodos, El A/A enfría super bien por lo que no tendrán calor, la piscina bien, con un area aparte con banquitos y un barra,
Los chicos de la recepción los chicos bastante amables, las instalaciones limpias y amplias; la vista de las habitaciones a la piscina y el mural de noche son muy muy relajantes!! El unico pero que le pongo es la zona del pueblo donde esta localizado, pero te rentan bicis y cerquita hay un food truck park y un centro deportivo donde puedes ir y dar la vuelta
Verified traveller
2-night trip
10/10 Exceptional
Couple trip
We visited in November and it rained a lot. Streets were flooded. The hotel was nice and the pool was comfortable but the room was nothing special. Kind of cool though that food delivery to restaurants was all the way to the hotel.
Verified traveller
3-night trip
10/10 Exceptional
El hotel muy bien. La ubicación no muy buena pero de fácil acceso a la avenida principal. El servicio de los dependientes muy bueno
ALEJANDRO RAFAEL
ALEJANDRO RAFAEL, 1-night trip
10/10 Exceptional
Personal amable, instalaciones nuevas. Bonita alberca.
Verified traveller
2-night trip
8/10 Very good
El lugar muy bien de distacia del centro y sus cuartos limpios.
que no me gusto que las cerrojos de las puertas no son buenas y cuando me iba a bañar a la alberca entro un perro a nadar, falta de control.
MARIADELPILARGU
MARIADELPILARGU, 1-night trip
8/10 Very good
L'hotel et la piscine sont bien, mais pas de petit frigo dans la chambre et l'emplacement de l'hôtel est loin de tout, ce qui n'en fait pas un endroit pratique.
À noter que leur déjeuner continental inclu seulement une toast par personne, je laissais ma toast à mes enfants pour qu'ils mangent à leur faim...
En arrivant, j'ai voulu annuler ma 3e nuitée (donc un bon 2 jours avant la 3e nuit) et ils n'ont jamais voulu me rembourser.
Verified traveller
3-night trip
10/10 Exceptional
Hôtel dans une zone calme, ce qui est appréciable à Tulum. Propre, accueil et personnel agréable et souriant. Piscine appréciée des enfants. Un bémol : le petit déjeuner servi seulement à partir de 8h (voire un peu plus), alors que le site archéologique ouvre tôt => perte du petit déjeuner inclus si l'on souhaite comme nous visiter le site à la fraîche, et avant la masse énorme de touriste affluant après 9h30. A noter auss un défaut d'entretien de la douche de notre chambre, complètement entartrée, qui coulait très très faiblement. Résolu en démontant et grattant le pommeau de douche...
Bruno
Bruno, 2-night trip
10/10 Exceptional
Hotel chitzen is actually in the town of piste.
Drove to this town to see ruins. Not much going on in this town. The hotel may have also had the nicest restaurant in town. Not much night life but the ruins were amazing. Good clean hotel with a/c and hot water and tv and internet. Whole town shuts down alcohol at 10pm.
Aaron
Aaron, 1-night trip
6/10 Good
Der schlechteste Service ever
Wir kamen um 13.00 Uhr an der Rezeption sagte man uns,ohne nachzuschauen, dass Check in erst um 15.00Uhr sei. Später stellte sich heraus,dass die Masse der Zimmer frei war.
Obwohl wir ein 32 qm großes Zimmer mit 2 Betten gebucht hatten wurde uns ein Zimmer von der Grösse eines Abstellraums zu gewiesen und behauptet es gäbe kein anders.Erst als ich sah,dass es auch größere Zimmer gab, und Druck machte, könnten wir umziehen.
Das Zimmer wurde nie gereinigt
Walter
Walter, 2-night trip
4/10 Fair
Okay, but water is important
The people were nice, but we didn’t get any hot water for the shower.... and the water was really weak.
Verified traveller
1-night trip
8/10 Very good
Great little hotel close to the Main Street in town
Verified traveller
1-night trip
10/10 Exceptional
Lovely hotel near enough to bars, restaurants and a short drive to the beach.
Great value for the location
Verified traveller
2-night trip
8/10 Very good
It was lovely. Very quiet. Staff friendly. A bit of a walk to town but great
Verified traveller
1-night trip
8/10 Very good
Nice hotel..confortable beds..polite staff..available parking...and beautiful pool..thank you
Verified traveller
1-night trip
8/10 Very good
Schönes Hotel
Schönes Hotel sauberes Zimmer und die Leute sind sehr nett
Annette
Annette, 3-night trip
8/10 Very good
Axkan
Nice and very friendly staff!
Anders
Anders, 1-night trip
6/10 Good
Nice pool, rooms very basic i.e no glasses, coffe maker no cups or coffee, space for fridge but no fridge. Breakfast very basic and like everything else, no information in any language. Hard to find also as no sign on road leading to hotel. Reception staff were friendly and tried to help.
Dave
Dave, 2-night trip
10/10 Exceptional
muy tranquilo,linda pileta ,habitaciones comodas y la gente muy servicila
Verified traveller
1-night trip
6/10 Good
Wouldn’t stay again!
Located about 10 minutes from the centre. Could have been cleaner - towels were disgusting! Very uncomfortable beds and too small for two people. Pool was quite nice although cold. Only stayed two nights which was enough!
S
S, 3-night trip
8/10 Very good
todo muy bien, solo que deberian tener a alguién que apoyara a subir y bajar maletas el hotel es de 3 pisos y no hay elevador,
Verified traveller
1-night trip
10/10 Exceptional
The staff was happy to help in anyway possible. Location was close to ADO bus, taxis, collectivos and Tulum Avenue. Everyone was very friendly and the pool was very nice.
Verified traveller
3-night trip
10/10 Exceptional
Nice hotel and all of the employees were very helpful
Verified traveller
5-night trip
10/10 Exceptional
Me gusto mucho y excelente su personal a excepción de la recepcionista de la mañana. Creo que. Debería cambiar su actitud
El chico del restaurante muyyyy. Bien
Verified traveller
3-night trip
10/10 Exceptional
Great room and bathroom, nice quiet location off the main street, but skipped breakfast because really overpriced.
John
John, 2-night trip
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