Probably my worst hotel stay ever. Room was dirty. Front desk incredibly rude.
VIP benefits not recognised whatsoever, despite there being plenty of availability for the upgrade I’m entitled to. I’m also entitled to a bottle of wine, which was an incredible hassle to obtain.
To add insult to injury they were very keen to get me to pay for a special transportation service, and they added a service charge onto my bill without asking, and then told me it was a tip, for the worst hotel I’ve ever stayed at. I’m now having to work with my bank to unwind the charge, as this hotel never does anything it promises.
I appreciate the location is iconic but please think twice if you want to request anything at this hotel whatsoever, because they are not interested in helping you.
The room itself was one of the most basic I’ve ever stayed in, it was noisy and there were cobwebs over the plug socket.
The manager did offer to help this morning, then promptly said I didn’t have any upgrade entitlement, so I had to send a screenshot to prove, as if I make things up. They promised me an upgrade next time, but as I’m entitled to that anyway, they’re not actually promising anything, and that’s subject to their availability/discretion.
Please please save your money and avoid this weird place