Guests
All properties in Hoi An, Quang Nam Province, Vietnam

Gem Riverside Hotel Hoi An, Hoi An

4-star hotel in Hoi An with outdoor pool and restaurant

  • Free WiFi and free parking
From
$43 CAD

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14, Luong Nhu Bich Street, Hoi An, Quang Nam, Vietnam
9.4.Exceptional.
  • We loved everything about this hotel! It was clean, comfortable beds and had a spacious…

    Mar. 6, 2020

  • Easy and quick check on. Thanks to the great staff working at this property, you can’t…

    Mar. 3, 2020

See all 364 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • gap period enforced between guest stays24 hours
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Walkable
Safe
Convenient
Dining options
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Air Conditioning

Property highlights

Main amenities

  • 59 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Free beach shuttle

For families

  • Playground on site
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Rollaway/extra beds (surcharge)
  • Connecting/adjoining rooms available
  • Free toiletries

What’s around

  • On the riverwalk
  • Memory of Hoi An - 7 min walk
  • Hoi An Cloth Market - 9 min walk
  • Tran Duong House - 9 min walk
  • Hoi An Impression Theme Park - 10 min walk
  • Assembly Hall of the Chaozhou Chinese Congregation - 10 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Superior Double Room, City View, Corner
  • Deluxe Double or Twin Room, Balcony, River View
  • Family Quadruple Room, 2 Queen Beds, Bathtub
  • Junior Suite, Connecting Rooms, River View
  • Junior Suite, Balcony, River View
  • Deluxe Room, 1 Queen Bed, Pool View, Ground Floor
  • Deluxe Room, 2 Bedrooms, Connecting Rooms, River View
  • Family Room, Pool View, Ground Floor

Location

14, Luong Nhu Bich Street, Hoi An, Quang Nam, Vietnam
  • On the riverwalk
  • Memory of Hoi An - 7 min walk
  • Hoi An Cloth Market - 9 min walk

What’s around

Landmarks

  • On the riverwalk
  • Memory of Hoi An - 7 min walk
  • Hoi An Cloth Market - 9 min walk
  • Tran Duong House - 9 min walk
  • Hoi An Impression Theme Park - 10 min walk
  • Assembly Hall of the Chaozhou Chinese Congregation - 10 min walk
  • Hoi An Ancient Town - 10 min walk
  • Assembly Hall of the Hainan Chinese Congregation - 10 min walk
  • Hoi An Market - 11 min walk
  • Quan Cong Temple - 11 min walk
  • Museum of Folk Culture - 12 min walk

Getting around

  • Da Nang Intl. Airport (DAD) - 30 min drive
  • Da Nang Station - 30 min drive
  • Airport shuttle (surcharge)
  • Free beach shuttle

At a glance

Hotel size

  • This hotel has 59 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 2:00 PM-midnight
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 15

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Onsite parking available only on request
  • Free onsite self parking
  • Onsite parking limited
*See fees and policies for additional details or extra charges

In the hotel

Taking the kids?

  • In-room childcare (surcharge)

Food and drink

  • Full breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Poolside bar
  • Room service (during limited hours)
  • Microwave in a common area
  • Water dispenser

Things to do

  • Free beach shuttle
  • Beach sun loungers
  • Outdoor pool
  • Pool sun loungers
  • Spa services on site
  • Free bicycles on site
  • Ecotours on site
  • Playground on site
  • Scooter/moped rentals on site
  • Beach umbrellas
  • Pool umbrellas
  • Beach towels

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2018
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
  • Television in common areas

Accessibility

  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public restroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Lowered electrical outlets in bathroom

Languages Spoken

  • English
  • Vietnamese

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Slippers

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms

Freshen up

  • Bathtub or shower
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Dining

Ruby Restaurant - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of VND 200000 for adults and VND 150000 for children (approximately)
  • Airport shuttle service is offered for an extra charge of VND 300000 per vehicle (one-way, Maximum occupancy 4)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Credit card charges are subject to an extra charge of 3 percent

Children and extra bedsPay at property

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for VND 350000 per day
  • Babysitting/childcare is available for an extra charge
  • Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

ParkingPay at property

  • Guests must contact this property in advance to reserve onsite parking

Pool, spa, and gym (if applicable)Pay at property

  • Pool access available from 6:30 AM to 9:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

This property accepts Visa, Mastercard, American Express, JCB International, debit cards and cash.

Additional fees apply to children from 3 to 11 years old for breakfast when sharing existing bedding.

This property is licensed under an applicable law. Property Registration Number 4001110267

Also known as

  • Gem Riverside Hotel Hoi Hoi An
  • Gem Riverside Hotel Hoi
  • Gem Riverside Hoi Hoi An
  • Gem Riverside Hoi
  • Gem Riverside Hoi An Hoi An
  • Gem Riverside Hotel Hoi An Hotel
  • Gem Riverside Hotel Hoi An Hoi An
  • Gem Riverside Hotel Hoi An Hotel Hoi An

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Gem Riverside Hotel Hoi An does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spots may be limited.
  • Yes, there's an outdoor pool. Guests have pool access from 6:30 AM to 9:00 PM.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 2:00 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Express check-out and contactless check-in and check-out are available.
  • Yes, Ruby Restaurant offers local and international cuisine. Nearby restaurants include banana split cafe (8-min walk), Dao Tien River Restaurant (10-min walk), and Mia Coffee (10-min walk).
  • Yes, an airport shuttle is available. The charge is VND 300000 per vehicle one-way.
  • Have fun during the warmer months with activities such as cycling. Additional recreation onsite includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include spa services and a garden.
9.4.Exceptional.
  • 10.0.Exceptional

    Best stay of our two months in Asia

    What a beautifully maintained property! And run by the kindest, most accommodating team. We booked for six nights...and extended. The food was great and served in pristine conditions. The pool is large with the perfect temperature and the hotel is located just a quick walk over the bridge from old town. Rooms are spotless and very comfortable, wifi reliably fast. We just can’t think of anything that needs improvement at this hotel!

    Susan, 6 night trip, Mar. 1, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great place to stay! Location is excellent as its away from the noise but still close to the old town which is awesome. Yummy and staff are amazing. So helpful and sincerely interested in you and your time in Hoi An! Would recommend for sure!

    4 night family trip, Dec. 8, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    Great friendly staff Even Wished Me happy birthday and sang Good breakfast

    jennifer, 2 night trip, Nov. 5, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    I loved this hotel, the staff is so friendly and helpful. The room was big, comfortable and clean as well I have to mention the bed was soft which was so uncommon and nice in this area. The breakfast was also very good with plenty of options, I would definitely recommend this hotel!

    Blair, 1 night romance trip, Oct. 2, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    We travel a lot - everywhere!!! This WHOLE package for a hotel was - maybe - the best best ever!!! Location, room size, room condtion, staff, pool size and location, food, everything!! Everybody including the staff and clients were happy! True pleasure!!

    3 night family trip, Jun. 27, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    The Gem is a Gem in Hoi An

    From the checking to check out our 5 day stay couldn’t be any better. Maya greeted us with refreshing juice and gave us a very informative introduction to the hotel and area. It is a very new Hotel and in very good condition. Our room was on the second floor with a balcony by the amazing pool. Our very spacious suite had the softest bed I’ve experienced in my 2 weeks touring Vietnam. We are an active 50+ couple who loved the 10 minute walk to the old town for dinner in the evenings and especially enjoyed the free bikes to ride to the beach in the early afternoons. The free breakfast was very good with eggs and omelette made to order, fresh fruit and juice as well as pretty good coffee. Lots of other selections as well. We loved this hotel so much that we extended our stay an extra night. The staff including Maya and Yummy were extremely welcoming and helpful and loved to take the time and chat in Very good English. Everything was amazing here with the hotel, staff and location. I would definitely return if we return to Hoi An.

    Gregory, 4 night romance trip, Feb. 2, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    There wasn’t anything we didn’t like at Gem Riverside Hotel. The rooms were lovely and big. The staff was amazing. They were so willing to please. Lucky and Lily at the front desk were great.

    2 night romance trip, Jan. 30, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Awesome oasis!

    We loved our memorable stay at the Gem Riverside - it was the perfect relaxing oasis a short jaunt away from the bustle of Hoi An old town. Front desk staff service provided by Yummy and Lucky was exemplary - the 5-star service they provided was warm, friendly and efficient and truly cared about delivering a great experience . The rooms were spacious and spotless, and breakfasts were the best we had on our trip from south to north Vietnam. My family was delighted with our decision to stay at the Gem, and unfortunately became the yardstick for our hotel stays throughout our trip! We hope to return to Hoi An and the Gem soon!

    Doreen, 2 night family trip, Dec. 16, 2018

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Amazing hotel, staff & location

    Amazing hotel, pool, staff, location, etc. Breakfast was limited to manager gave us money on the 3rd morning. Will be visiting again.

    Gordon, 3 night trip, Feb. 12, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Check-in smooth and comfortable while we sat and had a complimentary drink. All the staff were friendly and helpful throughout. Hotel quiet and a shortish walk into the main part of town for plenty shopping and restaurants. Our room was spacious comfortable and clean with a nice view of the river and the swimming pool. Buffet breakfast had plenty of choice including a stand where they cook eggs for you. This was an oasis of calm in an eventful holiday. Nothing was too much trouble for the staff to make your stay enjoyable.

    3 night romance trip, Mar. 12, 2020

    Verified Expedia guest review

See all 364 reviews