Hotels.com reviews

Genuine customer feedback on your perfect somewhere

Get the most out of every stay with Hotels.com

You can rely on Hotels.com to find and book your perfect stay at some of the best prices. Whatever the occasion, simply enter your dates and destination into the search bar to instantly compare thousands of hotels worldwide. Member Prices and rewards let you book your dream hotel for less, while free cancellation on many hotels gives you peace of mind if your plans change.

Why book with Hotels.com

Book with confidence

With a huge selection of hotels, unedited guest reviews, and amazing deals, you can feel confident you'll find your perfect stay at some of the best prices.

Right by your side

Free cancellation on countless hotels means you can cancel and get a full refund if your plans change. Customer support is available 24/7 before and during your stay.

One Key

The Hotels.com loyalty program is free to join and rewards you with OneKeyCash for the eligible trips you take. With Member Prices, you'll save at least 10% on over 100,000 hotels.

How to leave a Hotels.com review

Leave a review on Hotels.com, rate your stay, and help fellow travelers decide which property to book.

Follow these steps to review your stay on Hotels.com

1. Sign in to your Hotels.com account

2. Go to “Manage your bookings”

3. Select the property you wish to review under the “Completed” tab

4. Click “Write a review”. This will only be possible for 6 months after the end of a trip.

5. Type your opinions in the text box

6. Hit “Submit”

You'll also receive an email with a link to leave a Hotels.com review shortly after your stay.

Have something else to say about Hotels.com? Contact our customer support team to give your feedback.

Join our community of reviewers

Hotels.com sends an email or push notification asking customers to leave a review shortly after their stay. Reading your reviews and acting on your feedback is how we continually improve and deliver an amazing experience each time you book. Plus, your Hotels.com reviews help fellow travelers get an idea of what it's like to stay at a property. You'll be pleased to know that all Hotels.com reviews are unfiltered, unedited, and written by real customers.

Handy Hotels.com features

One Key Opens in a new window

Instantly save 10% on over 100,000 hotels with Member Prices and be rewarded with OneKeyCash for eligible bookings. Use this reward currency to save on hotels, flights, car rentals, and more. You'll unlock more perks, like VIP access and free room upgrades, as you move up the tiers. Best of all, One Key is free to join.

Trip Planning Opens in a new window

Invite your travel companions to collaborate and book a stay that everyone will love. Avoid group chats and keep the travel planning in the app where everyone can add, like, and comment on different options. After you've booked, everyone can access the itinerary and booking details in one place.

Smart shoppingOpens in a new window:

Find your perfect hotel quickly and easily with side-by-side comparison tables that let you view prices and amenities across countless options. AI technology saves you time by recommending the best rooms for you based on your preferences, past stays, and countless other factors. Pay only for what you need with transparent pricing—you'll see exact costs for extras like breakfast, fully refundable rates, and parking. Smart shopping is available exclusively through the free-to-use app.

Go GuidesOpens in a new window:

Make the most out of your visit, uncover hidden gems in your destination, and experience the very best it has to offer with our free insider guides curated by local experts. From the best restaurants for local cuisine to the most romantic sunset spots, you'll find it all in Go Guides.