4/10 Fair
3 Jan 2025
Poor Stay
They only had 1 valet person working. There were no luggage carts. The whirlpool room I was put in was nothing like the site photos. The bed was not comfortable, there was no headboard so I was unable to sit up in the bed because of artwork they have on the wall. No tv in the bathroom as advertised on the site. Asked the front desk if any were available and she didn't know because they have no log of what rooms have what in them. Water that you can get at the barely stocked Dollar General was $3 a bottle. Had to ask for towels from the front desk because housekeeping didnt speak English nor understand the word "towel". The vents were filled with dust and the light bulbs were mix matched. The handicap button for the door outside dosent work. The fireplace in the bathroom does not blow out heat. The toilet handle had to be held down in order to flush. The pillows were extra flat and very uncomfortable. When checking out i went to the lobby for a luggage cart and again none were available, informed they only had 3 for the entire 8 story hotel and they share with the hotel next door. An employee came to my room with a blue laundry cart and expected us to put our luggage in it. There is only 1 ice maker on the 6th floor but no signs to let guest know that. The rooms have no microwaves. For this to be a Hilton, it was very poor and poorly managed. I will never stay at another Hilton unless its a Secrets Resort. I feel like the photos were false advertisements.
Monique
Monique, 2-night trip
Verified Hotels.com guest review
