6/10 Good
3 Dec 2024
The most dirtiest 4 star hotel I’ve ever stayed
At check in, the staffs handles the luggage for Japanese visitors ONLY, not anyone else. All 3 onsite restaurants serve reservations only, no walk-ins, and the staffs doesn’t tell you at all until you found out yourselves. No in-room slippers besides the one wears within the hotel. No hair brush at all, there’s only one in the public onsen area which was terribly dirty that used by everyone. The outdoor onsen was okay, but the panoramic onsen has water keep dripping down to your head from the ceiling because of the steams. The room is the smallest comparing to other onsen hotels, the TV is very small, the bathroom is extremely small and dirty, the shower curtain has dead bug, stains, mildew and mold on it. The buffet breakfast is very poor and simply me, not much varieties, plus 85% of stuffs are vegetarian, the restaurant closes at 10am, but they STOP refilling any of the food trays anymore from 9am at one of the mornings during my stay. This is totally should not be rated as a 4 star hotel, you feel like been staying at a 2.5 star ryokan!!! No services and not clean. Will never ever staying here again and totally not recommended.
Verified traveller
2-night trip
Verified Hotels.com guest review