10/10 Exceptional
-
Frederic
Frederic, 1-night trip
Novotel Mulhouse Bâle Fribourg
Family-friendly Sausheim hotel with restaurant, connected to a shopping center
Unwind amidst the lush surroundings of Novotel Mulhouse Bâle Fribourg, where a seasonal pool and children's pool await. Enjoy French cuisine at L'atelier restaurant by the pool or explore nearby Musée du Papier Peint and Parc Expo de Mulhouse with your loved ones.
Good
Popular amenities
- Pool
- Electric vehicle charging point
- Bar
- Free parking
- Non-smoking
- Pet-friendly
Main amenities (12)
- Daily housekeeping
- Restaurant and bar/lounge
- Breakfast available
- Seasonal outdoor pool
- Children's pool
- Room service
- Meeting rooms
- Terrace
- 24-hour front desk
- Garden
- Library
- Computer station
For families (6)
- Children stay free
- Free cribs/infant beds
- Children's pool
- Private bathroom
- Premium TV channels
- Garden
CA $157
CA $180 total
includes taxes & fees
Nov 21 - Nov 22
Why we love this property
Poolside oasis
The seasonal outdoor pool boasts loungers and umbrellas for ultimate relaxation. Kids can splash in their own pool while everyone enjoys poolside dining.
Savor French cuisine
The restaurant impresses with French cuisine and poolside dining. A bar awaits for evening drinks, and buffet breakfast includes vegetarian options.
Room options
Check availability for these dates
Showing 5 of 5 rooms
Standard room with 2 single beds and 1 sofa
Wonderful
Highlights
Soundproofed
Heating
Free cribs/infant beds
TV
Renovated in 2024
Portable fan
Sofa bed - single
Premium bedding
- 20 sq m
- Sleeps 3
- 2 Twin Beds OR 1 Twin Sofa Bed
Executive Room, 1 Double Bed
Highlights
Soundproofed
Heating
Free cribs/infant beds
Free minibar items
TV
Renovated in 2024
Portable fan
Sofa bed - twin
- 20 sq m
- Sleeps 3
- 1 Double Bed
Standard Room, 1 Double Bed with Sofa bed
Good
Highlights
Soundproofed
Heating
Free cribs/infant beds
TV
Renovated in 2024
Portable fan
Sofa bed - single
Premium bedding
- 20 sq m
- Sleeps 3
- 1 Double Bed and 1 Double Sofa Bed
Superior Room with one double bed and one sofa
Very good
Highlights
Soundproofed
Heating
Free cribs/infant beds
TV
Renovated in 2024
Premium bedding
Blackout drapes/curtains
Portable fan
- 20 sq m
- Sleeps 3
- 1 Double Bed and 1 Twin Bunk Bed
Standard Room, Multiple Beds
Very good
Highlights
Soundproofed
Heating
Free cribs/infant beds
TV
Renovated in 2024
Portable fan
Sofa bed - twin
Premium bedding
- 20 sq m
- Sleeps 4
- 1 Double Bed and 2 Twin Beds
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About the area
Rue des Cévennes, Sausheim, Haut-Rhin, 68390
About this property
Novotel Mulhouse Bâle Fribourg
Novotel Mulhouse Bâle Fribourg is a great choice for a stay in Sausheim. The seasonal outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at L'atelier, which serves French cuisine and is open for lunch and dinner. Other highlights include a bar/lounge, a children's pool, and a terrace. Fellow travelers like the overall property condition.
At a glance
Property amenities
Room amenities
Special features
Frequently asked questions
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Novotel Mulhouse Bâle Fribourg Reviews
Good
8.2
Cleanliness
7.2
Location
7.8
Staff & service
7.6
Eco-friendliness
7.4
Property conditions & facilities
Popular mentions
RoomLobbyBreakfastLuggageRestaurantFoodParking10/10 Exceptional
Good place to stay, very family friendly oriented environment
Andrea
Andrea, 2-night trip
10/10 Exceptional
.
Geoffrey
Geoffrey, 1-night trip
8/10 Very good
Would have been nice to have coffee in the room we had a kettle but nothing to go with it tv viewing was very poor
Luciano
Luciano, 1-night trip
8/10 Very good
Nice, clean and freshly renovated hotel.
Nice, clean and freshly renovated hotel. Good breakfast and service.
Verified traveller
1-night trip
10/10 Exceptional
clean and friendly hotel.
Soufiane
Soufiane, 1-night trip
10/10 Exceptional
Nice overnight stay
Nice overnight hotel, good service everything according to description
Joergen
Joergen, 1-night trip
4/10 Fair
Very disappointing
My wife is coeliac, and must have a gluten free diet. Despite fully informing the hotel, a mistake was made in the restaurant, and my wife felt very ill at 22.00 and was very sick all night until 04.00. There was no reply when telephoning the reception desk for help with clearing up the mess, despite advertising 24 hr manning. At 07.30 with next to no sleep and my wife still feeling very poorly, I advised the manageress. 24 hours later, she contacted me to confirm their mistake and offered a partial refund of accomodation and dinner. As I had booked with Expedia, the refund only covered part of my payment due to the commission paid by the hotel. I was still charged for breakfast despite neither of us having anything to eat. The room was ok, but the bathroom was poor, with no plug or grid in the sink, which was blocked, smelly and very dangerous for losing a ring or toothbrush head in an unprotected hole.
CAROL
CAROL, 1-night trip
6/10 Good
Hotel sans climatisation,
Verified traveller
3-night trip
6/10 Good
.
Marcelis
Marcelis, 1-night trip
8/10 Very good
An unpleasant smell in toilet ,excellent breakfast ,clean big room with comfortable double bed and a not so warm réception!Overall a good impression of our stay in this hotel.Only some details to improve!
Askaridis
Askaridis, 3-night trip
10/10 Exceptional
All good
Tine
Tine, 1-night trip
8/10 Very good
Ok, but our room was too warm. And we waited, I don’t know for how long for our dinner.
Verified traveller
1-night trip
4/10 Fair
The lights of the hotel sign were off so its was hard to see where the hotel was.
The night shift staff didn’t speak English.
I have been around the globe and in every hotel English speaking staff it’s a given.
Lishi
Lishi, 1-night trip
4/10 Fair
No Airconditioning,
No room service.
Staff never picks call, always you have to go to reception.
No lift in hotel you have to carry your heavy bags on stairs. No support from staff.
Inayatullah
Inayatullah, 2-night trip
4/10 Fair
Novotel? This hotel is not having criterias of Novotel at all. All hotel was lack of cleaning. And air condition ssystem has not even cooling itself. They have cheap vantilator machines in rooms because they know their air cooling system is not working properly. And poor breakfast service. I can say tthat was worst Novotel experience I had ever.
Verified traveller
2-night trip
4/10 Fair
This is not Novotel standard
This is not the usual Novotel standard - the manager was too busy on his laptop to notice we had arrived and then we had to stand and wait until he was finished (the reception) is a table in the middle of the dining room…our food order was wrong and not very good….
Helen
Helen, 2-night trip
6/10 Good
Unwelcoming and worn down hotel
A very arrogant and unwelcoming check in. Impossible to locate check in staff, was shown to a person looked like another guest working on his laptop, who only replied with a “qui”??? Really the worst service I’ve received on any hotel for a long time!
Also a very worn down hotel, which in my opinion doesn’t match what was promised.
lene
lene, 1-night trip
6/10 Good
Very Bad ..
Imagine if u have luggage and no lift then your room at 2nd floor..
Verified traveller
2-night trip
2/10 Poor
Terrible food offered
Looked forward to "French cuisine":
Horrible quality at the Brasserie.
Dinner: Steak uneatable/unchewable even after 2nd try.
Breakfast: Uncooked bacon and scrambled eggs like porridge swimming in water.... (How do you kill an egg...?)
Room/hotel: A bit tired, but ok. No kettle, no fridge.
Parking: VERY secure and spacious parking.
Pool: Ok, but shower b4 getting into the pool did not work.
Ps: I travel a lot, retired now from a Quality Mgr for large travel chain (part of Expedia) - and this is the 1st BAD review I'm making...
Jorunn
Jorunn, 1-night trip
2/10 Poor
We arrived at the property after driving the whole day 800km, we arrived with 2 young kids (3yo and 1yo).
The lady at the reception was very friendly and knew we had a long journey.
She explained me everything and informed me about all the possible options (amenities, dinner and activities).
I take the card and go for the room, at the end of the a veeeeery long corridor, as I saw that they had many guests I can understand that we have the last available room (I booked the day before).
We could not enter the room because the card was not working, back for a long walk to the reception leaving my wife with the kids.
They update the card and finally we can open the door to discover that the room is laready occupied, there was inside the room, a stroller, some clothes and food, so apparently a family was already occupying the room.
Back again to the reception to explain the situation.
The lady at the reception apologized but not really in a customer/traveler service way.
She gave us immediately a new room, on the first floor in a property with no lift.
So We are with 2 exhausted kids, a stroller, luggage and a stair to climb with all this, this was not really a good experience.
Plus : The property looks nice, it's really a property family friendly and there was a lot of families with kids so we felt comfortable. I would not recommend the place for singles or couples without kids as there is almost only family with kids and tourist groups so it can really noisy in the common areas
Jean-Benoit
Jean-Benoit, 1-night trip
8/10 Very good
Séjour professionnel
Période avec beaucoup de famille dans un hôtel un peu vieillissant au niveau insonorisation entre étage.
Sinon RAS
Ludovic
Ludovic, 2-night trip
10/10 Exceptional
Bien
Le seul problème de mon séjour, a été la qualité de la literie… Ce qui est étonnant pour un Novotel.
Steph
Steph, 1-night trip
8/10 Very good
Godt hotel tæt på motorvejen.
God beliggenhed og restaurant.
Verified traveller
1-night trip
4/10 Fair
Bonjour
Séjour au moment de la canicule 2 nuits dans l établissement
Au dela du service de leur restaurant ou l impression est que vous avez à faire à des stagiaires qui avance à rien ( il s agit de mon second et dernier séjour dans cet établissement estampillé 4*
Vous devez régler votre séjour à l arrivée donc si vous déjeune ou dîner sur place vous vous retrouvez avec plusieurs factures je me suis retrouvé dans une chambre en pleine canicule avec la climatisation qui ne fonctionne pas
Le personnel au delà de cela est sympas, ils n’y sont pour rien mais cela ne fait pas tout au prix ou vous payez les chambres dans un Novotel
À fuite , il faut que la direction s attache au confort de leur client, pour la part j avais bien fait attention à ce que les chambres soient climatisées comme indiqué
Dominique
Dominique, 2-night trip
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