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Embassy Suites by Hilton Chicago Downtown Magnificent Mile

4.0 star property
Hotel with indoor pool, near Michigan Avenue

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Embassy Suites by Hilton Chicago Downtown Magnificent Mile

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Bar (on property)
Indoor pool
Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Lobby

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Parking available
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Restaurant
  • Indoor pool
  • WiFi in the lobby
  • Fitness center
  • Self parking
  • Room service
  • 24-hour business center
  • Business center
  • 8 meeting rooms
  • Limo/town car service

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Microwave
  • Living room
  • Premium TV channels
  • Daily housekeeping
The price is CA $154
CA $181 total
includes taxes & fees
Jan 26 - 27 Jan 2025

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Suite, 1 King Bed with Sofa bed, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Sofa bed
Separate bedroom
Eco-friendly toiletries
  • 39 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Suite, 1 King Bed, Accessible (Mobility/Hearing, Roll In Shower)

55-inch LCD TV with satellite channels, TV, pay movies

Premium Suite, 1 King Bed, Accessible (Mobility/Hearing, Roll In Shower)

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Sofa bed
Separate bedroom
Eco-friendly toiletries
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, Multiple Beds, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Suite, Multiple Beds, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Sofa bed
Eco-friendly toiletries
Shower/tub combination
  • 39 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Premium Suite, Multiple Beds, Non Smoking, Lake View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Suite, Multiple Beds, Non Smoking, Lake View

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Sofa bed
Eco-friendly toiletries
Shower/tub combination
  • 39 sq m
  • Lake view
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Corner

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Suite, 1 King Bed with Sofa bed, Non Smoking, Corner

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Sofa bed
Eco-friendly toiletries
Shower/tub combination
  • 44 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Suite, 1 King Bed with Sofa bed, Non Smoking

55-inch LCD TV with satellite channels, TV, pay movies

Premium Suite, 1 King Bed with Sofa bed, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Sofa bed
Eco-friendly toiletries
Shower/tub combination
  • 39 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, City View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Suite, 1 King Bed with Sofa bed, City View

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Sofa bed
Separate bedroom
Eco-friendly toiletries
  • 39 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Suite, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Sofa bed
Eco-friendly toiletries
Shower/tub combination
  • 39 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Multiple Beds, Lake View (High Floor)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Suite, Multiple Beds, Lake View (High Floor)

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Sofa bed
Separate bedroom
Eco-friendly toiletries
  • 39 sq m
  • Lake view
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, City View (High Floor)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Suite, Multiple Beds, City View (High Floor)

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Sofa bed
Eco-friendly toiletries
Shower/tub combination
  • 39 sq m
  • City view
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Premium Suite, 1 King Bed with Sofa bed, City View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Suite, 1 King Bed with Sofa bed, City View

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Sofa bed
Separate bedroom
Eco-friendly toiletries
  • 39 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, City View, Corner

View from property

Suite, 1 King Bed with Sofa bed, City View, Corner

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Sofa bed
Separate bedroom
Eco-friendly toiletries
  • 44 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Room, 2 Bedrooms, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Presidential Room, 2 Bedrooms, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Sofa bed
2 bedrooms
Hair dryer
  • 84 sq m
  • City view
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Suite, Multiple Beds, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Sofa bed
Eco-friendly toiletries
Shower/tub combination
  • 39 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Premium Suite, Multiple Beds, City View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Suite, Multiple Beds, City View

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Sofa bed
Eco-friendly toiletries
Shower/tub combination
  • 39 sq m
  • City view
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Suite, 1 King Bed with Sofa bed, Accessible

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Sofa bed
Eco-friendly toiletries
Shower/tub combination
  • 39 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Suite, 1 King Bed with Sofa bed, Non Smoking, Corner

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Suite, 1 King Bed with Sofa bed, Non Smoking, Corner

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Sofa bed
Eco-friendly toiletries
Shower/tub combination
  • 44 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible, Non Smoking (Roll-in Shower)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Suite, Multiple Beds, Accessible, Non Smoking (Roll-in Shower)

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Sofa bed
Eco-friendly toiletries
Shower/tub combination
  • 39 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible, Bathtub

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Suite, Multiple Beds, Accessible, Bathtub

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Sofa bed
Eco-friendly toiletries
Shower/tub combination
  • 39 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Suite, 1 King Bed with Sofa bed, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Sofa bed
Separate bedroom
Eco-friendly toiletries
  • 39 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Sofa bed
Eco-friendly toiletries
Shower/tub combination
  • 39 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Suite, Multiple Beds, Non Smoking

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Sofa bed
Eco-friendly toiletries
Shower/tub combination
  • 39 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

Similar properties

Lobby

Embassy Suites by Hilton Chicago Downtown River North

Pool
Free breakfast
Pet-friendly
Parking available
8.2 out of 10, Very good, (3401)
The price is CA $153
CA $180 total
includes taxes & fees
Jan 12 - 13 Jan 2025
Embassy Suites by Hilton Chicago Downtown River North
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About the area

Map
511 North Columbus Drive, Chicago, IL, 60611

What's nearby

  • Michigan Avenue - 5 min walk - 0.5 km
  • Chicago Riverwalk - 10 min walk - 0.9 km
  • Millennium Park - 12 min walk - 1.1 km
  • Chicago Theatre - 14 min walk - 1.2 km
  • Navy Pier - 15 min walk - 1.3 km

Getting around

  • Chicago Midway Airport (MDW) - 31 min drive
  • Chicago O'Hare Intl. Airport (ORD) - 38 min drive
  • Chicago, IL (PWK-Chicago Executive) - 46 min drive
  • Chicago 18th Street Station - 3 min drive
  • Millennium Station - 14 min walk
  • Chicago Van Buren Street Station - 23 min walk
  • Grand Station (Red Line) - 8 min walk
  • State Station - 14 min walk
  • Randolph-Wabash Station - 14 min walk

Restaurants

  • ‪Timothy O'Toole's Pub Chicago - ‬3 min walk
  • ‪Egg Harbor Cafe - ‬2 min walk
  • ‪W XYZ Bar - ‬3 min walk
  • ‪Sky Lobby at the Embassy Suites - ‬1 min walk
  • ‪Dublin 4 Irish Pub and Cafe - ‬3 min walk

About this property

Embassy Suites by Hilton Chicago Downtown Magnificent Mile

Embassy Suites by Hilton Chicago Downtown Magnificent Mile offers a great location, putting you within just a 10-minute walk of Michigan Avenue and State Street. Guests can grab a bite to eat at the restaurant and visit the fitness center for a workout. Also, Millennium Park and Chicago Riverwalk are within a 15-minute walk. Fellow travelers say great things about the helpful staff and family-friendly amenities. Public transportation is just a short walk: Grand Station (Red Line) is 8 minutes and State Station is 14 minutes.

Languages

Arabic, English, French, Spanish

At a glance

Hotel size

  • 455 rooms
  • Arranged over 17 floors

Arriving/Leaving

  • Check-in start time: 4 PM; Check-in end time: midnight
  • Contactless check-in available
  • Express check-out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age: 21
  • Check-out time is 11 AM
  • Contactless check-out available
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (dogs and cats only, 2 total, up to 75 lbs per pet)*
  • Service animals welcome
  • Restrictions apply*
  • Pets must be supervised

Internet

  • WiFi in public areas*
  • WiFi and wired internet access in rooms*

Parking

  • Onsite self parking (USD 59 per night)
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning
  • Restaurant
  • Free reception
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)

What to do

  • Beach nearby
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby

Working away

  • 24-hour business center
  • 8 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Built in 2001
  • ATM/banking
  • Safe-deposit box at front desk
  • Fitness center
  • An indoor pool
  • Banquet hall
  • Reception hall

Accessibility

  • Braille/raised signage
  • Elevator
  • Elevator door width (inches): 43
  • Wheelchair-accessible parking
  • 10 on-site accessible parking spaces
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 49
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in hallways
  • Hallway handrail height (inches): 36
  • Handrails in stairways
  • Stairway handrail height (inches): 36
  • Closed captioned TV
  • Phone accessibility kit
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool hoist on site

Room amenities

Be entertained

  • 55-inch LCD TV
  • Premium satellite channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Free crib/infant bed
  • Bed sheets provided

What to enjoy

  • Separate living room

Freshen up

  • Shower/tub combination
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free weekday newspapers
  • WiFi and wired internet for a surcharge
  • Free local calls

Food and drink

  • Refrigerator
  • Microwave

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Recycling
  • Mobile key entry

Fees & policies

Optional extras

  • WiFi is available in guestrooms for USD 14.95 per night (rates may vary)
  • WiFi is available in public areas for USD 14.95 per night (rates may vary)
  • Wired internet access is available in guestrooms for USD 14.95 (rates may vary)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 75 per accommodation, per stay

Parking

  • Self parking costs USD 59 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 10:00 PM

Policies

Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
Property Registration Number 60611, 60611, Hotel License

Also known as

Embassy Suites Chicago Downtown Lakefront
Embassy Suites Lakefront
Embassy Suites Lakefront Hotel
Embassy Suites Lakefront Hotel Chicago Downtown
Embassy Downtown Lakefront Suites
Embassy Suites Chicago Downtown Magnificent Mile Hotel
Embassy Suites Chicago Downtown Magnificent Mile
Embassy Suites
Embassy Suites Chicago Downtown Magnificent Mile
Embassy Suites by Hilton Chicago Downtown Magnificent Mile Hotel

Frequently asked questions

Does Embassy Suites by Hilton Chicago Downtown Magnificent Mile offer free cancellation for a full refund?
Yes, Embassy Suites by Hilton Chicago Downtown Magnificent Mile does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Embassy Suites by Hilton Chicago Downtown Magnificent Mile?
Yes, there's an indoor pool. Guests have pool access from 6:00 AM to 10:00 PM.
Are pets allowed at Embassy Suites by Hilton Chicago Downtown Magnificent Mile?
Yes, cats and dogs are welcome, with a limit of 2 total and maximum weight of 75 lbs per pet. There's a charge of USD 75 per accommodation, per stay. Service animals are exempt from fees.
Is parking offered on site at Embassy Suites by Hilton Chicago Downtown Magnificent Mile?
Yes. Self parking costs USD 59 per night.
What are the check-in and check-out times at Embassy Suites by Hilton Chicago Downtown Magnificent Mile?
Check-in start time: 4 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
Is there an onsite casino at Embassy Suites by Hilton Chicago Downtown Magnificent Mile?
No, this hotel doesn't have a casino, but Bally's Casino Chicago (9-min walk) is nearby.
What is there to do at Embassy Suites by Hilton Chicago Downtown Magnificent Mile and nearby?
Have fun with activities like cycling, hiking, and kayaking, and practice your swing at the nearby golf course. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a fitness center.
Are there restaurants at or near Embassy Suites by Hilton Chicago Downtown Magnificent Mile?
Yes, there's an onsite restaurant.
What's the area around Embassy Suites by Hilton Chicago Downtown Magnificent Mile like?
Embassy Suites by Hilton Chicago Downtown Magnificent Mile is in Downtown Chicago, a short 8-minute walk from Grand Station (Red Line) and 5 minutes' walk from Michigan Avenue. Travelers say the local area is very central perfect for sightseeing.

Embassy Suites by Hilton Chicago Downtown Magnificent Mile Reviews

Reviews

8.2

Very good

8.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Very good

The shower area was not thoroughly cleaned. There were hairs on the shower walls and the tub was dirty.
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Ralph, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Top-notch hospitality
Very attentive and friendly staff. Made us feel very welcome. Loved the hospitality. The complimentary breakfast and cocktails added to the quality of the stay. Would definitely stay here again.
2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Waldemar, 3-night family trip
Verified Hotels.com guest review

6/10 Good

Mihaela, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Matthew, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Jean, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The location and amenities made for the most stress free Chicago exploration we’ve ever had. Breakfast was alright, the line moved slow for made to order, but we got the already made food. Lots of people made for waits in food lines and elevators but never terrible.
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Roberto, 4-night family trip
Verified Hotels.com guest review

6/10 Good

Kimberly, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

100% recomendado
Excelente hotel y excelente servicio! Todo el personal muy amable en especial Abraham fue súper amable con nosotros. El desayuno fue excelente, los 2 muchachos que cocinan los omelets también fueron súper amables y educados. Está muy bien ubicado!. Lo único que no me encanto es que las camas son pequeñas, deberían renovar por camas queen. De resto es un hotel excelente. Volveré sin duda.
Leyda, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Robynn, 2-night trip
Verified Hotels.com guest review

6/10 Good

We’ve been staying at this hotel for years and watched it slowly decline. It’s a very convenient location and great for traveling with our 4 kids but the rooms can use some updating. Peeling paint in the bathrooms, rust/ stains on toilet seat, very slow draining bathtub, torn carpets, super uncomfortable pull out couch (even for our 3 and 5 yr old) and lumpy mattresses on reg beds. Service is good, we needed extra towels and they brought them right up, staff at reception and breakfast were friendly and upbeat.
Lindsay, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Very welcoming and cozy
Adriana, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

DO NOT STAY||WORST EXPERIENCE
I am extremely dissatisfied with my recent experience with the Embassy Suites by Hilton Chicago Downtown Magnificent Mile. Upon check-in, I was assigned a room that was immediately unacceptable due to numerous cleanliness issues, including blood on the toilet paper, dirty and stained towels, rusted tub conditions, and unclean furniture. I was reassigned to another room that was equally unsatisfactory, with similar cleanliness problems, stained furniture, and unvacuumed floors. When I requested to speak with a manager, I was told none were available, which only added to my frustration. Given the lack of response from both staff and management, I was forced to leave the hotel immediately. This experience was completely unacceptable.
Blood on toilet paper
Unclean, stained towel
Unwiped pump
Rusted tub
Joseph, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Good stay for the nigh
Very accommodating at the front desk. Early check in. Close to my friends home. Friendly staff. Big clean room.
Henry, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Katie, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Gabriela, 1-night family trip
Verified Hotels.com guest review

6/10 Good

The whistling vent kept me up all night
Embassy Suites has always been one of my favorite hotels. Having a two room suite with cooked to order omelet breakfast and an a complimentary cocktail hour is a plus. Here are all the positives: breakfast was good and generous, our premium suite came with complimentary drinks and snacks. Beds were comfortable but small. It had a heated pool and a sauna. We were a family of four so not enough room to double up in two double beds. We used the pull out couch. We asked for 3 extra blankets and were given 1 blanket. It was a very cold night. The two big negatives were one of the screws were loose in the wall vent in the front room in 1722 and made a whistling sound all night that made it hard to sleep and the front room has no curtains and doesn’t really get dark so it is very hard to sleep. Make sure you bring an eyemask if you need to use the pullout couch. I told a staff member in the morning but they didn’t even make note of it just gave us points which I appreciate the points but wanted it fixed for the next guest. I wouldn’t stay here again unless the rate was a lot cheaper so we could do two rooms and not use the pull out.
Jacqueline, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Jacqueline, 1-night trip with friends
Verified Hotels.com guest review

6/10 Good

Steven, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

MARK, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

This property was not the one I thought, but it was very nice having a room on the 14th floor to see all the tall buildings.
Debra, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Melissa, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

1-night family trip
Verified Hotels.com guest review