4/10 Fair
27 Dec 2024
Very disappointed
Very Poor and such a shame considering how beautiful the building is.
Room was in awful condition and was woken at 6am by delivery vans unloading goods and then the gardener leaf blowing right outside the window!
No phone in room, door wasn’t air tight/gaps so constant noise heard.
Check in also poor with staff interrupting/talking amongst each other whilst serving customers. Maintanence staff and head housekeeping talking and lounging over reception desk, plus work men everywhere. Was approached and asked what room I was in!!!!!!
Again such a shame as beautiful building and spa facilities, but desperately needs attention to rooms & staff to meet even standard expectations.
Verified traveller
1-night trip
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