Mercure Lourdes Imperial puts you in a great location, within just a 10-minute walk of Basilica of Our Lady of the Rosary and Massabielle Grotto. Guests looking for a bite to eat can check out Le Perchoir, one of 2 restaurants, which serves international cuisine and is open for lunch and dinner. Other highlights at this Victorian hotel include a bar/lounge and a terrace.
Languages
English, French, German, Italian, Spanish
At a glance
Hotel size
88 rooms
Arranged over 7 floors
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets stay free (dogs and cats only)
Service animals welcome
Food and water bowls available
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Onsite self parking (EUR 15.00 per day)
Wheelchair-accessible parking on site
Other information
Smoke-free property
Property amenities
Food and drink
Local cuisine breakfast (surcharge) each morning 6:30 AM–10 AM
2 restaurants
Bar/lounge
Coffee/tea in a common area
Room service (limited hours)
Water dispenser
Traveling with children
Children's menu
What to do
Shopping
Working away
Meeting room
Computer station
Conference space (700 square feet)
Services
24-hour front desk
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Multilingual staff
Porter/bellhop
Bicycle rentals
Facilities
1 building/tower
Built in 1950
Safe-deposit box at front desk
Terrace
Television in common areas
Vegan dining options
Vegetarian dining options
Humane treatment of captive wild animals
Locally-owned & organized tours & activities
Local artist showcase
At least 10% of profits reinvested in community & sustainability
Local culture & ecosystem education
Double-glazed windows
At least 80% lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
No plastic soda bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Reusable tableware only
Banquet hall
Victorian architecture
Accessibility
Elevator
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Room amenities
Be entertained
37-inch flat-screen TV
Satellite TV channels
Home comfort
Air conditioning (climate-controlled) and heating
Minibar
Espresso maker
Electric kettle
Iron/ironing board (on request)
Sleep well
Blackout drapes/curtains
Soundproofed rooms
Premium bedding
Free crib/infant bed
Freshen up
Private bathroom
Bathtub or shower
Designer toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Phone
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Eco-friendly toiletries
Bulk dispenser for toiletries
Eco-friendly cleaning products provided
LED light bulbs
Recycling
Water-efficient showers only
Special features
Dining
Le Perchoir - This restaurant specializes in international cuisine and serves lunch and dinner. A children's menu is available.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: EUR 3.60 per person, per night. This tax does not apply to children under 18 years of age.
Optional extras
Local cuisine breakfast is offered for an extra charge of approximately EUR 15.00 per person
Renovations and closures
The property is closed between December 15 and February 1.
Parking
Self parking costs EUR 15.00 per day
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a security system and window guards on site.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Lourdes Mercure
Lourdes Mercure Imperial
Mercure Imperial
Mercure Imperial Hotel
Mercure Imperial Hotel Lourdes
Mercure Imperial Lourdes
Mercure Lourdes
Mercure Lourdes Imperial
Accor Lourdes Imperial
Mercure Lourdes Imperial Hotel Lourdes
Mercure Lourdes Imperial Hotel
Mercure Lourdes Imperial Hotel
Mercure Lourdes Imperial Lourdes
Mercure Lourdes Imperial Hotel Lourdes
Frequently asked questions
Is Mercure Lourdes Imperial currently open?
The property is closed between December 15 and February 1.
Does Mercure Lourdes Imperial offer free cancellation for a full refund?
Yes, Mercure Lourdes Imperial does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Mercure Lourdes Imperial?
Yes, cats and dogs stay free. Food and water bowls are available.
Is parking offered on site at Mercure Lourdes Imperial?
Yes. Self parking costs EUR 15.00 per day.
What are the check-in and check-out times at Mercure Lourdes Imperial?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-in and check-out are available.
Is there an onsite casino at Mercure Lourdes Imperial?
No, this hotel doesn't have a casino, but Bagneres-de-Bigorre Casino (24-min drive) is nearby.
Are there restaurants at or near Mercure Lourdes Imperial?
Yes, there are 2 onsite restaurants, featuring international cuisine.
What's the area around Mercure Lourdes Imperial like?
Mercure Lourdes Imperial is located by the river, a short 8-minute walk from Basilica of Our Lady of the Rosary and 9 minutes' walk from Massabielle Grotto.
Mercure Lourdes Imperial Reviews
Reviews
8.0
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.0/10
Cleanliness
8.4/10
Staff & service
7.4/10
Amenities
7.6/10
Property conditions & facilities
7.6/10
Eco-friendliness
Reviews
8/10 Very good
24 Jul 2024
Charles
Charles, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
10 Dec 2023
Verified traveller
3-night trip
Verified Hotels.com guest review
10/10 Exceptional
15 Oct 2023
I felt at home and the staff very courteous and helpful. I have nothing bad to say regarding this hotel. Excellent service
Florence
Florence, 5-night trip
Verified Expedia guest review
4/10 Fair
23 Sep 2023
.
Stephanie
Stephanie, 1-night trip
Verified Expedia guest review
8/10 Very good
28 Jun 2023
Robert
Robert, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
17 Jun 2023
Like - Front Desk staff, Sebastian greeted and showed welcoming hospitality although the checkin was passed midnight.
Tan
Tan, 2-night romance trip
Verified Expedia guest review
4/10 Fair
13 Jun 2023
The hotel facilities are in disrepair. It is old but not well maintained.
Gustavo
Gustavo, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
16 Apr 2023
Verified traveller
8-night trip
Verified Hotels.com guest review
10/10 Exceptional
13 Sep 2022
Perfect stay
Staff was very friendly, especially the waitress! Enjoyed our stay . Will go again and again.
Anton
Anton, 3-night trip
Verified Hotels.com guest review
2/10 Poor
21 May 2022
Terrible service and rooms!!!
I was able to book this hotel cheaply- 3 days for a little over 160 euros. We were given a tight, small and I hate dark colored carpets. It is a very good excuse for dirty carpets although this one was not dirty, I think. The view from our window was an unoccupied building that was dilapidated. The reception desk (male) cannot really understand english and of course cannot communicate effectively in English. I requested for something one time and he cannot accomodate at all. Nothing. One cannot get anywhere with that receptionist. The lady was effective, very good. The male is totally useless.
I stayed in this hotel many years back and I was happy then, now I will never go back to that place. Also advised my friends to avoid this place. Looking for someplace else to stay for next visit.
Cecilia
Cecilia, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
17 May 2022
Bambang
Bambang, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
6 Apr 2022
Marie
Marie, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
10 Feb 2022
Nous avons eu un service exceptionnel. Merci à l’hôtel pour leur accueil chaleureux.
Audrey
Audrey, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
4 Dec 2021
I found Mercure Imperial through the ranking which did not disappoint. The hotel is centrally located and the staff are knowledgeable and friendly. Due to the low season, many places and restaurants were closed. Surprisingly the hotel's restaurant provided a nice option for a solid meal service. I felt safe too because the server made sure every customer showed the COVID green pass before entering the restaurant. Great job!
William
William, 2-night trip
Verified Expedia guest review
10/10 Exceptional
15 Feb 2020
Centrally placed with river view. Very welcoming and helpful reception staff. Good breakfast & dinner reasonably priced. Very comfortable beds. Overall excellent stay.
MINI
MINI, 2-night family trip
Verified Hotels.com guest review
6/10 Good
11 Dec 2019
Verified traveller
3-night trip
Verified Expedia guest review
6/10 Good
29 Nov 2019
Verified traveller
2-night trip
Verified Expedia guest review
6/10 Good
6 Nov 2019
Verified traveller
2-night trip
Verified Expedia guest review
8/10 Very good
27 Oct 2019
Comfortable stay
Comfortable stay, staff helpful. Found the room comfortable. Although found the brochures on the table very dusty. Some amenities were not immediately provided, like water they prepared 1 even if reservation is for 2pax.
About 5mins walk to the sanctuary and near to restaurants.
Ma Ilaida
Ma Ilaida, 1-night romance trip
Verified Hotels.com guest review
10/10 Exceptional
24 Oct 2019
Great location and friendly staff
Clean comfortable room with a great view and a nice balcony. Super Staff who helped me at every request. The was a decent breakfast available. This is a very nice place to stay close to the Grotto and Basilica.
Verified traveller
2-night trip
Verified Hotels.com guest review
8/10 Very good
10 Oct 2019
Iwan
Iwan, 3-night family trip
Verified Hotels.com guest review
2/10 Poor
27 Sep 2019
This was a terrible hotel-stay with the A/C not working and the bed small. The only good thing was it is close to the entrance for the grotto. We were told there was parking but when we got there there was none. You had to park down the street if you found an open spot.
Manny
Manny, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
24 Sep 2019
Staff were very friendly, room was clean. Beautiful hotel. Good location