4/10 Fair
5 Jan 2025
Black tar in sink
We had an incident during our stay. On our first night, after coming back from our tour of the city, we saw black oil tar in the sink and it sprayed in some parts of the floor. It was like black tar was gushing at a moment in time from the sink and half of the sink had black tar filled up. We called the front desk to handle the situation and was advised to wait for someone to come clean up the mess in the bathroom. It is around 6 pm and sadly they just asked us to wait for them to fix it. I went to front desk and show them pictures of the situation and they relocated us to another room with our kids. We had to repack everything and unpack into our new room. Glad nothing happened in this room for the duration of the time; stay only two nights. It feels like this is not the first time this has happened. The inconvenience of it all is the staff did not take immediate action until it was personally brought to them and there were no concerns about us or anything about our belongings. Unfortunately this incident will remain imprinted in my mind if we decide to stay here again. This was normally our first choice in San Diego as we stayed here a few times before with our family and friends. After this incident I will hesitate to consider this hotel for our next visit in San Diego. I really hope that they fix the problem so this does not affect anyone else experience at this hotel.
Verified traveller
2-night family trip
Verified Hotels.com guest review
