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DaiwaRoynetHotel Kobe-Sannomiya PREMIER

4.0 star property
Hotel within easy reach of Meriken Park

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for DaiwaRoynetHotel Kobe-Sannomiya PREMIER

In-room safe, blackout drapes, soundproofing, iron/ironing board
Exterior
In-room safe, blackout drapes, soundproofing, iron/ironing board
Reception
Reception

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Laundry facilities
  • 24/7 front desk
  • Free WiFi
  • Air conditioning
Main amenities
  • Housekeeping (on request)
  • Breakfast available
  • 24-hour front desk
  • Front-desk safe
  • Vending machine
  • Microwave in a common area
  • Laundry service
  • Self-serve laundry
  • Luggage storage
  • Newspapers in lobby (surcharge)
Feel at home
  • Children stay free
  • Refrigerator
  • Private bathroom
  • Laundry facilities
  • Blackout drapes/curtains
  • Elevator
The price is CA $156
CA $172 total
includes taxes & fees
Jan 5 - 6 Jan 2025

Room options

Available filters for rooms
Showing 39 of 39 rooms

View all photos for Moderate Twin Non-Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Moderate Twin Non-Smoking

Highlights

Soundproofed
Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Toilet with electronic bidet
  • 27.2 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Moderate Twin Smoking (for 2)

In-room safe, blackout drapes, soundproofing, iron/ironing board

Moderate Twin Smoking (for 2)

Highlights

Soundproofed
Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Toilet with electronic bidet
  • 27.2 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Moderate Twin Non-Smoking 3 people

In-room safe, blackout drapes, soundproofing, iron/ironing board

Moderate Twin Non-Smoking 3 people

Highlights

Soundproofed
Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Toilet with electronic bidet
  • 27.2 sq m
  • Sleeps 5
  • 3 Twin Beds

View all photos for Moderate Twin Smoking 3 people

In-room safe, blackout drapes, soundproofing, iron/ironing board

Moderate Twin Smoking 3 people

Highlights

Soundproofed
Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Toilet with electronic bidet
  • 27.2 sq m
  • Sleeps 5
  • 3 Twin Beds

View all photos for Deluxe King Non-Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Deluxe King Non-Smoking

Highlights

Soundproofed
Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Toilet with electronic bidet
  • 24.3 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Deluxe King Smoking

Highlights

Soundproofed
Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Toilet with electronic bidet
  • 24.3 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite Non-Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Executive Suite Non-Smoking

Highlights

Soundproofed
Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Toilet with electronic bidet
  • 54.4 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Moderate Double (Simmons Bed) Non-Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Moderate Double (Simmons Bed) Non-Smoking

Highlights

Soundproofed
Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Toilet with electronic bidet
  • 21.0 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Universal Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Universal Smoking

Highlights

Soundproofed
Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Toilet with electronic bidet
  • 27.2 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Moderate Double (Simmons Bed) Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Moderate Double (Simmons Bed) Smoking

Highlights

Soundproofed
Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Toilet with electronic bidet
  • 21.0 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Junior Suite Smoking

Highlights

Soundproofed
Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Toilet with electronic bidet
  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Triple Non-Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Triple Non-Smoking

Highlights

Soundproofed
Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Toilet with electronic bidet
  • 45 sq m
  • Sleeps 6
  • 3 Twin Beds

View all photos for Triple Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Triple Smoking

Highlights

Soundproofed
Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Toilet with electronic bidet
  • 45 sq m
  • Sleeps 6
  • 3 Twin Beds

View all photos for Moderate Double Non-Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Moderate Double Non-Smoking

Highlights

Soundproofed
Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Toilet with electronic bidet
  • 21.0 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Moderate Double Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Moderate Double Smoking

Highlights

Soundproofed
Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Toilet with electronic bidet
  • 21.0 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite Non-Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Junior Suite Non-Smoking

Highlights

Soundproofed
Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Toilet with electronic bidet
  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Universal Non-Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Universal Non-Smoking

Highlights

Soundproofed
Air conditioning
Refrigerator
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Toilet with electronic bidet
  • 27.2 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Forth Room Non-smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Forth Room Non-smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Moderate Double Room (Simmons Bed) - Non Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Moderate Double Room (Simmons Bed) - Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Relax Twin Room Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Relax Twin Room Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite Non-smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Junior Suite Non-smoking

  • Sleeps 2
  • 2 Queen Beds

View all photos for Universal Double Room Non-smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Universal Double Room Non-smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Universal Double Room Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Universal Double Room Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Junior Suite Smoking

  • Sleeps 2
  • 2 Queen Beds

View all photos for Executive Suite

In-room safe, blackout drapes, soundproofing, iron/ironing board

Executive Suite

  • Sleeps 2
  • 2 Queen Beds

Moderate Double Room Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe King Bed Room Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Deluxe King Bed Room Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Moderate Twin Room - Non Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Moderate Twin Room - Non Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room Non-smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Triple Room Non-smoking

  • Sleeps 3
  • 3 Twin Beds

View all photos for Moderate Twin Room Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Moderate Twin Room Smoking

  • Sleeps 2
  • 2 Twin Beds

Moderate Double Bed Room (Simmons Bed) Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Relax Twin Room Non-smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Relax Twin Room Non-smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Forth Room Smoking

Bathroom

Forth Room Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe King Bed Room Non-smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Deluxe King Bed Room Non-smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Triple Room Smoking

  • Sleeps 3
  • 3 Twin Beds

View all photos for Moderate Double Room - Non Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Moderate Double Room - Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Fourth Non-Smoking 4 People

In-room safe, blackout drapes, soundproofing, iron/ironing board

Fourth Non-Smoking 4 People

  • Sleeps 4
  • 4 Twin Beds

View all photos for Moderate Twin Room With Extra Bed Non Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Moderate Twin Room With Extra Bed Non Smoking

  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Moderate Twin Room With Extra Bed Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Moderate Twin Room With Extra Bed Smoking

  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

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9.0 out of 10, Wonderful, (786)
The price is CA $78
CA $102 total
includes taxes & fees
Jan 7 - 8 Jan 2025
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About the area

Map
1-2-2 Sannomiyacho, Chuo Ward, Kobe, Hyogo, 650-0021

What's nearby

  • Meriken Park - 9 min walk - 0.8 km
  • Kobe Tower - 2 min drive - 1.8 km
  • Kobe Harborland - 2 min drive - 1.7 km
  • Kobe Anpanman Children's Museum & Mall - 2 min drive - 2.0 km
  • Kobe University - 7 min drive - 6.8 km

Getting around

  • Kobe Airport (UKB) - 19 min drive
  • Itami Airport (ITM) - 51 min drive
  • Kansai Intl. Airport (KIX) - 73 min drive
  • Kobe Sannomiya Station - 9 min walk
  • Kobe Station - 24 min walk
  • Kobe Kasuganomichi Station - 28 min walk
  • Kyukyoryuchi Daimarumae Station - 3 min walk
  • Sannomiya Hanadokeimae Station - 5 min walk
  • Motomachi Station - 7 min walk

Restaurants

  • ‪ニューミュンヘン 神戸大使館 - ‬2 min walk
  • ‪PATISSERIE TOOTH TOOTH 本店 - ‬1 min walk
  • ‪スイーツパラダイス - ‬2 min walk
  • ‪cafe Pocket - ‬2 min walk
  • ‪HARBS - ‬3 min walk

About this property

DaiwaRoynetHotel Kobe-Sannomiya PREMIER

When you stay at DaiwaRoynetHotel Kobe-Sannomiya PREMIER, you'll be just a 5-minute drive from Meriken Park and Kobe Harborland. Guests will have free perks like WiFi and wired internet. Also, Port of Kobe and Hanshin Koshien Stadium are within a short drive. Fellow travelers say good things about the helpful staff and overall property condition. The property is just a short walk to public transportation: Kyukyoryuchi Daimarumae Station is 3 minutes and Sannomiya Hanadokeimae Station is 5 minutes.

Languages

English, Japanese, Korean

At a glance

DONE

Hotel size

    • 265 rooms
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: 2:00 AM
    • Late check-in subject to availability
    • Check-out time is 11:00 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
    • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • Children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi (speed: 50+ Mbps) and wired internet access in rooms
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • Shared microwave

Traveling with children

  • Children stay free (see details)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Safe-deposit box at front desk

Accessibility

  • Elevator

Room amenities

Home comfort

  • Climate-controlled air conditioning and heating
  • Electric kettle
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Electronic bidet
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Free WiFi (speed of 50+ Mbps) and free wired internet
  • Electrical adapters/chargers

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Housekeeping (on request)
  • In-room safe
  • Local maps

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately JPY 1900 for adults and JPY 950 for children

Policies

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
This property accepts credit cards and cash.

Also known as

DaiwaRoynetHotel Kobe Sannomiya PREMIER
DaiwaRoynetHotel Kobe SannomiyaChuo Dori
DaiwaRoynetHotel Kobe-Sannomiya PREMIER Kobe
DaiwaRoynetHotel Kobe-Sannomiya PREMIER Hotel
DaiwaRoynetHotel Kobe-Sannomiya PREMIER Hotel Kobe

Frequently asked questions

Does DaiwaRoynetHotel Kobe-Sannomiya PREMIER offer free cancellation for a full refund?
Yes, DaiwaRoynetHotel Kobe-Sannomiya PREMIER does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at DaiwaRoynetHotel Kobe-Sannomiya PREMIER?
Sorry, pets aren't allowed.
Is parking offered on site at DaiwaRoynetHotel Kobe-Sannomiya PREMIER?
Sorry, there's no onsite parking at DaiwaRoynetHotel Kobe-Sannomiya PREMIER.
What are the check-in and check-out times at DaiwaRoynetHotel Kobe-Sannomiya PREMIER?
Check-in start time: 2:00 PM; Check-in end time: 2:00 AM. Check-out time is 11:00 AM.
What is there to do at DaiwaRoynetHotel Kobe-Sannomiya PREMIER and nearby?
Recommended spots to visit include Meriken Park (9-min walk) and átoa Aquarium (10-min walk), along with Kobe Harborland (1.1 mi) and Kobe Anpanman Children's Museum & Mall (1.3 mi).
What's the area around DaiwaRoynetHotel Kobe-Sannomiya PREMIER like?
DaiwaRoynetHotel Kobe-Sannomiya PREMIER is a short 3-minute walk from Kyukyoryuchi Daimarumae Station and 9 minutes' walk from Meriken Park.

DaiwaRoynetHotel Kobe-Sannomiya PREMIER Reviews

Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Very good

Good choice near the actions
I’ve stayed here several times by now and overall it’s a good choice in Sannomiya. Convenient location, clean room in a good size with a comfy bed. The only things I’d like to see the changes are the pillows and breakfasts. The pillows are huge and stone heavy😂 not comfortable at all to sleep on. The breakfast is mediocre at best. The bread choice is poor, only dinner rolls and French toast. No pastries or croissants.. The restaurant is Italian, and they serve some pasta dishes for breakfast but they were not that good.. Regardless of some shortcomings I would stay here again in the future. Customer service are pretty good😊
1-night trip
Verified Hotels.com guest review

6/10 Good

More of a prison inmate than a hotel customer
The check in process took almost one hour because they could not find the reservation despite showing them our booking confirmation with details. They kept saying they could not find it in their system. After half hour, somehow they found it but had problem with us two staying in the 2-queen bed junior suit without breakfast included. They claimed we only booked the two-bed junior suit for one person and wanted to charge us JPY5000 extra per night. While waiting for all the mess, the other staff impolitely tried to put us in an imaginary straight line by commanding us to move our bags, passports, and our stand to about 3 inches from the original place, (like in military drill). We were thinking we were not hotel customers but some kind of prison inmates. After one hour, they found a smoking room so we asked if we could change. The answer was no to no surprises but the reason given was that all the rooms were fully booked tonight. After we got to our junior suit, the room was reek with stuffy smoke smell so we asked another staff to help us. To our surprise, this staff took us to an available room and asked if we wanted to change. The room was a normal twin and cost 2-3 times cheaper. We asked if we could get a refund, the staff said if you told us before paying we could pay less. Imagining us standing there feeling like being cheated.
Pratana, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jennifer, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Laura, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Scott, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Lobby on 2nd floor
Nice hotel. The only odd thing was that the lobby was on the 2nd floor so you have to take the elevator up from street level to get to the lobby
1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Great stay - thank you
lysander, 1-night trip
Verified Expedia guest review

8/10 Very good

Nice and clean , walkable in all places. Convinient, Bath and toilet are separated with a glass wall was so perfect ,love the amenities and the most important there was two big pillows for each person.Breakfast was good. During check in staff was polite and helpful. But on checki out you have to do it by yourself just like some other hotels, the thing is there was no one to greet you and thank you for staying. Staff were all busy that they don’t care about the outgoing guests.I hope there is even one staff to greet also the checking out guests, then everything will be good. And i wish they can maintain the cleanliness of the hotel. Definitely will stay again .
Leah, 1-night family trip
Verified Expedia guest review

8/10 Very good

It seems this hotel is pretty new. The Moderate Double room I stayed is compact, but ok for one person. For two it could be too tight with no space for two suitcases. I liked a separate bathtub. Breakfast is pretty good. Will stay again.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Convenient location
Jose, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

This was a great place to stay for exploring the city. We were comfortable in our room and appreciated the welcome gift for the kids.
Alison, 1-night family trip
Verified Expedia guest review

8/10 Very good

Hiroyuki, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Clean & good size rooms, tub & shower combo is a nice touch. Area is convenient walking everywhere. Will return again
Haochi, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Kobe
Great stay Good location Comfortable and bright rooms Would stay again
Alex, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Perfect for solo travelers
Phillip, 4-night romance trip
Verified Orbitz guest review

8/10 Very good

New and Mordern hotel
The hotel is clean and modern. I like how spacious the room is. However we ordered room service and they gave us the wrong order. It took another 1 hour for them to deliver. Totally we spent 2 hours on waiting for a grilled Steak rice bowl. It seems like the staffs there don't speak English well. And the bathtub is a bit stuck. Water doesn't go away quickly.
C S, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Top marks
Daiwa have got a very good hotel product. Right down to the design of their pyjamas. This hotel is very well placed to access the Port, public transport and the excellent shopping malls. The room layout is good and the beds very comfortable. We didn’t try their food offering so cannot comment. Overall we enjoyed Kobe and the hotel was excellent
Graham, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

This hotel is conveniently location near the station, shopping & dining area. Hotel itself was very clean, bathroom and room were both spacious. I even booked a room with a massage chair. I would book this hotel again if i were ever to come back to Kobe.
Hin, 2-night trip with friends
Verified Expedia guest review

10/10 Exceptional

EMMA, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Daniel, 2-night trip
Verified Expedia guest review

8/10 Very good

Yoko, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful Hotel. Close to Daimaru & walkway to the station. Taxi can access and drop off safely. Nice area / street. The restaurant in the hotel is wonderful and better than other combinations. Will book again next time in Kobe.
Walter, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

1-night family trip
Verified Hotels.com guest review

8/10 Very good

Convenient location, room a bit small
Everything was OK but I felt the layout for the Moderate room was strange. You would walk a "narrow' hallway along with bathroom to get to the bedroom. Due to the room layout, the bedroom seemed very small considering it had about 20m2/226sf. Breakfast was pretty good. Location is very convenient for shopping and dining.
1-night trip
Verified Hotels.com guest review

8/10 Very good

Geraldine, 3-night trip
Verified Hotels.com guest review