6/10 Good
3 Jan 2025
The customer service was mediocre, queues were long food was not 4 star standard and not good value for money. The rooms were small with tiny balconies and no sun. The floors were not cleaned and the self catering aspect was difficult to use as very tiny area and tiny table. Not family friendly apartment as adults could not sleep in the converted beds in the living area as only fit for children. This made the living arrangements not very relaxed or easy in the evening times. The cleaning team did not come at regular set times in the morning so it made it difficult to plan your exit and re-entry times. You have to pay a cash deposit for pool towels and then go and hand in the receipt elsewhere and it is a real faf. Not all the polls are heated which is a real shame as the kids could not use some of them particularly the water slides one unless they were in a wetsuit and this took away a lot of the available activities for them. The kids club was pretty basic with coloring and a small soft play- I expected them to get out and play games and do sport to burn off some steam. People seemed to smoke everywhere with little regard for signage saying you could not. It was an okay stay but disappointed with the food and the mediocre service given the prices charged it just wasn’t good enough. We were lucky with the weather and so could get out and about as it was in a decent location to beach and restaurants but if it had not been fine I think we would have really struggled here.
Kate
Kate, 8-night family trip
Verified Hotels.com guest review
