4/10 Fair
16 Feb 2025
Disappointing but pretty
It is a lovely hotel with great potential. There was hair and fuzz behind the bathroom door and trash in the garbage cans. The fridge has items inside. The fridge was in bad condition, making it impossible to use the space inside. No barked to keep the soda cans in place. They refused to bring us more towels. Only gave us 3 for 3 girls with long hair and 2 nights. Disappointing. I asked for a non-smoking fooor but got to smell cigar smoke all weekend. Also, the cleaning lady was smoking pot in the rooms while she cleaned. Easy to smell that as well. My toilet closet smelled like pot every time she was cleaning the rooms near us. The room service food was watery and cold. It came via robot so no reason for it to be so bad.
Elizabeth
Elizabeth, 2-night family trip
Verified Hotels.com guest review