Avenida Diego Portales 450, Puerto Montt, Los Lagos, 5505080
What's nearby
Plaza de Armas - 2 min walk
Dock - 2 min walk
Puerto Montt Cathedral - 2 min walk
Mall Paseo Costanera - 3 min walk
Angelmo Fish Market - 3 min drive
Getting around
Puerto Montt (PMC-Tepual) - 29 min drive
La Paloma Station - 9 min drive
Puerto Varas Station - 25 min drive
Airport shuttle (surcharge)
Restaurants
Sherlock - 1 min walk
Subway - 1 min walk
Cafe Central Criollo Restobar - 1 min walk
Panichini Café Boutique - 1 min walk
McDonald's - 3 min walk
About this property
Gran Hotel Vicente Costanera
Situated by the ocean, Gran Hotel Vicente Costanera is a great choice for a stay in Puerto Montt. Guests looking for a bite to eat can check out Don Vicente, which serves breakfast and lunch. Other highlights include a bar/lounge and a snack bar/deli.
Languages
English, Spanish
At a glance
Hotel size
80 rooms
Arranged over 4 floors
Arriving/Leaving
Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in/out available
Early check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
Late check-out subject to availability
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Children (5 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
No cribs (infant beds)
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Onsite parking limited
Transfers
Airport shuttle (available 24 hours)*
Other information
Smoke-free property
No stag/bachelor or hen/bachelorette parties
Property amenities
Food and drink
Restaurant
Bar/lounge
Coffee shop
Coffee/tea in a common area
Room service (limited hours)
Snack bar/deli
Traveling with children
Children stay free (see details)
Children's menu
What to do
Personal watercraft (motorized)
Ecotours nearby
Kayaking nearby
Snorkeling nearby
Working away
24-hour business center
Meeting rooms
Conference space (97 square feet)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Laundry facilities
Luggage storage
Facilities
1 building/tower
Banquet hall
Accessibility
Elevator
Accessible airport shuttle
Room amenities
Be entertained
21-inch flat-screen TV
Cable TV channels
Home comfort
Minibar
Sleep well
Turndown service
Premium bedding
Pillowtop mattress
What to enjoy
Individually furnished and decorated
Freshen up
Private bathroom
Shower/tub combination
Free toiletries
Hair dryer
Towels
Stay connected
Free WiFi
Phone
More
Daily housekeeping
In-room safe
Special features
Dining
Don Vicente - This brasserie serves breakfast and lunch. Guests can enjoy drinks at the bar. A children's menu is available.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).
Optional extras
Airport shuttle service is offered for an extra charge of CLP 20000 per person (one-way)
Policies
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
Only registered guests are allowed in the guestrooms.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
Also known as
Gran Hotel Vicente
Gran Hotel Vicente Costanera
Gran Hotel Vicente Costanera Puerto Montt
Gran Vicente Costanera
Gran Vicente Costanera Puerto Montt
Hotel Gran Vicente Costanera
Hotel Vicente Costanera
Vicente Costanera
Gran Hotel Puerto Montt
Gran Vicente Costanera
Gran Hotel Vicente Costanera Hotel
Gran Hotel Vicente Costanera Puerto Montt
Gran Hotel Vicente Costanera Hotel Puerto Montt
Frequently asked questions
Does Gran Hotel Vicente Costanera offer free cancellation for a full refund?
Yes, Gran Hotel Vicente Costanera does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Gran Hotel Vicente Costanera?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Gran Hotel Vicente Costanera?
Yes, there's free self parking. Parking spots may be limited.
Is airport shuttle service offered by Gran Hotel Vicente Costanera?
Yes, an airport shuttle is available. The charge is CLP 20000 per person one-way.
What are the check-in and check-out times at Gran Hotel Vicente Costanera?
Check-in start time: 2:00 PM; Check-in end time: anytime. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
Is there an onsite casino at Gran Hotel Vicente Costanera?
No, this hotel doesn't have a casino, but Casino Dreams Puerto Varas (17-min drive) is nearby.
What is there to do at Gran Hotel Vicente Costanera and nearby?
Have fun with nearby activities like kayaking, parasailing, and rafting. Additional recreation nearby includes ecotours.
Are there restaurants at or near Gran Hotel Vicente Costanera?
Yes, there's an onsite restaurant, Don Vicente.
What's the area around Gran Hotel Vicente Costanera like?
Gran Hotel Vicente Costanera is located on the boardwalk/promenade, a short 2-minute walk from Dock and 2 minutes' walk from Puerto Montt Cathedral.
Reviews
8.0
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.6/10
Cleanliness
8.4/10
Staff & service
7.4/10
Property conditions & facilities
9.6/10
Eco-friendliness
Reviews
6/10 Good
Jan 14, 2025
Outdated hotel in the city center
Very outdated place but clean. Arrogant and unhelpful staff at the reception at arrival. Great location, ok breakfast.
Verified traveler
1-night trip
Verified Hotels.com guest review
8/10 Very Good
Jul 27, 2024
Some aspects of the hotel are in disrepair (ie. door handles, one of the numbers for my room number was missing). The only real complaint I had, which I shared at reception and they received the feedback well, was that I placed the do not disturb sign on my door before leaving for an activity during the day; I had all my belongings spread over the room and I did not have the energy or time to put them away. While I was gone, the cleaning staff entered the room to clean. Nothing was missing, but it did feel like a boundary was not respected.
Otherwise, the room was very comfortable. The breakfast buffet was delicious and had many options. And the staff I interacted with was quite friendly. I had a rental car and their private parking lot was safe.
Gregory
Gregory, 2-night trip
Verified Expedia guest review
6/10 Good
Jan 8, 2024
Maria
Maria, 2-night trip
Verified Expedia guest review
4/10 Fair
Sep 21, 2023
Really cannot provide a valued rating here because I did not stay on their site for these dates. I had scheduled this hotel through Expedia, but made a mistake on the dates selected. As I was setting up a number of hotels for October trip, the Expedia site defaulted me back to September of which I did not catch before i booked the trip. Unfortuately the hotel stay was the next day. I tried to cancel, change, but was unable due to the timeframe. A note was sent through Expedia's support to the hotel, but they never responded. Since I did not stay with them and wanted to yet in October, I was just hoping some adjustment could be made. Thank you
scott
scott, 2-night trip
Verified Expedia guest review
4/10 Fair
Jan 24, 2020
Not clean. Bad smell
Julie
Julie, 1-night family trip
Verified Hotels.com guest review
6/10 Good
Mar 2, 2017
Average pricy hotel in a convenient location
First and foremost not a bad hotel but nothing to rave about. I do feel it's pricy for what they offer. The hotel staff are incredibly kind and are willing to help make your stay better. They accommodated me when my original room was way too hot (hotel has no AC and this particular room had no air flow) and had no privacy (I could see into the hallway across the way). I just wish they told me in advance that the second room was a two single bed room vs a queen. I still would've taken it but imagine my shock when my boyfriend and I walked in to see two beds.
The mall is about a 5 min walk which was convenient as my boyfriend forgot his deodorant so we did a little bit of shopping. Across the street from the hotel is the water front and there is a calming path to walk and sightsee. There is Wifi in the room not just the common areas which I feel is hard to find while traveling. Don't get me wrong I still couldn't catch up on my shows before bed but I was able to everything else I needed to do.
What I didn't like - for the price I payed I excepted much nicer. I knew in advance that there is no AC but I didn't expect a room with no air (purely based on the location of the room). The second room had better air flow but I feel hotel rooms in general should have a vent system. I didn't like the feeling of opening the window on the 5th floor. The free breakfast is convenient but not the greatest spread but I guess that's a normal expectation even in the States.
Verified traveler
Verified Expedia guest review
6/10 Good
Nov 11, 2014
An old hotel in a port city....adequate
The rooms are old, not updated at all, moldy smell in room, probable mold on the ceiling.
Breakfast was served after we departed 715 AM, which we might have enjoyed earlier.....
Nathan
Verified Hotels.com guest review
6/10 Good
Mar 4, 2014
Verified traveler
Verified Hotels.com guest review
8/10 Very Good
Dec 25, 2013
Good location
A little bit noisy at night, other than that, it's ok if they can have easier and detail explanation of how to use safety box.
Verified traveler
Verified Hotels.com guest review
10/10 Exceptional
Jan 29, 2013
great hotel in Puerto Montt
Very nice hotel, beautiful lobby, great breakfast. Free parking just around the corner in a secure lot. Our view out the window not so pleasant, would have been nice to be on the front or the side to have a water view as the hotel is just across the street from the water. Well located for walking and shopping. Easy drive to Puerrto Varus and the beach.
Lydia
Verified Hotels.com guest review
8/10 Very Good
Mar 2, 2012
Great location
Recommend getting the upgrade room for views preferably on the fifth floor. Staff overall were very friendly and helpful. Hotel is on the waterfront and centrally located. It's getting a little dingy but it's clean. Breakfast is included and it was really good.
Mike
Verified Hotels.com guest review
6/10 Good
Jan 2, 2012
hotel vincente constanera puerto montt 30/12/11
the hotel is past its best just as is puerto montt. the hotel is fine, car parking is a bit of a challenge but ok once you work out where to go. a much better place to stay is puerto varas. while a tourist location the views ove rthe lake, ease of moving around, restaurants and other activities is much better.
lotho
Verified Expedia guest review
10/10 Exceptional
Jan 3, 2025
Cesar Augusto
Cesar Augusto, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 26, 2024
Jaime
Jaime, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 26, 2024
Jaime
Jaime, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
May 26, 2019
patricia
patricia, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Apr 3, 2019
Nicole
Nicole, 5-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Mar 4, 2019
Carla
Carla, 2-night business trip
Verified Hotels.com guest review
6/10 Good
Jan 13, 2019
Decadente.
O hotel precisa de reformas urgentemente. O banheiro apresenta fungos nas paredes. O colchão é velho, curvado e horrível. A cortina do quarto é transparente e não veda a claridade vinda da janela. Tarifa cara demais para um hotel tão decaido.
A única coisa que salva é o café da manhã é a educação e simpatia dos funcionários.
Vanessa
Vanessa, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 27, 2018
En resumen, en una sola palabra, excelente.
Muy bien, excelente atención, comodidad, muy buena ubicación.
Robinson
Robinson, 3-night family trip
Verified Hotels.com guest review
8/10 Very Good
Sep 12, 2018
Hotel clásico muy bien ubicado
Excelente ubicación, frente a la costanera y muy cerca del monumento "Frente al mar" una gigantesca estatua de dos enamorados Hotel clásico Excelente atención Buen Buffet de desayuno Con estacionamiento al costado del hotel habitaciones simples , pero cómodas
Edgardo
Edgardo, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Feb 16, 2018
Atendimento excelente
Sensacional. Todos os atendentes super atenciosos, café da manhã sensacional, com frutas, buffet continental, restaurante para refeições em horário super flexível e com atendimento impecável. Ótima relação custo-benefício.
Eloi Almiro
Eloi Almiro, 4-night family trip
Verified Hotels.com guest review
8/10 Very Good
Feb 11, 2018
JOSE D
JOSE D, 1-night romance trip
Verified Hotels.com guest review
8/10 Very Good
Feb 1, 2018
Hotel céntrico
La localización es buena, pero tiene espacios de estacionamientos limitados. El personal es amable, a excepción de uno de los recepcionistas nocturnos.